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OLED Display Issues

  1. Ponlok
    Cupcake Jun 1, 2021

    Ponlok , Jun 1, 2021 :
    I don't know if my phone's display is defective or it's a software issues related. With a certain level of brightness (30-45%), my phone's display show a white glowing effects on the button of display and some ugly white light with a middle line which is not what an OLED display normally should be. The problem only occurs when with black color and in the very dark surrounding. I got my phone from China. I'm not sure what should I do now? Am I the only one who has this problem? Please excuse for my English.
     

    Attached Files:


    #1
    David.penott likes this.
  2. Swejuggalo
    OnePlus 9 Series Expert Community Expert Jun 1, 2021

    Swejuggalo , via OnePlus 9 Pro Stellar Black , Jun 1, 2021 :
    The line looks suspicious though. Not sure about the other one. Some things is hard to catch on camera in a good way. Could be part of black smear/purple haze. People have samples of what it is on YouTube.
     

    #2
    Caoimhín likes this.
  3. Ponlok
    Cupcake Jun 2, 2021

    Ponlok , Jun 2, 2021 :
    I just noticed that the problem disappeared after turning on motion enhancer in the setting. Could it be a software bug? Can you check if your device has the same issue at 30 to 40% brightness when watching video with pure black background? Thanks.
     

    #3
  4. Swejuggalo
    OnePlus 9 Series Expert Community Expert Jun 2, 2021

    Swejuggalo , via OnePlus 9 Pro Stellar Black , Jun 2, 2021 :
    I'll try it out later today. If I manage to replicate an issue I'll report it via the feedback tool.

    View attachment 1619161
    Feel free to do so too if you want to
     

    #4
    Caoimhín likes this.
  5. jactommac
    Gingerbread Jun 2, 2021

    jactommac , Jun 2, 2021 :
    Oled doesn't bleed from the edges as all if the pixels are their own light source. it looks to me like you have a cheap knock off with an lcd display. any more pics of the device? maybe a system info screenshot?
     

    #5
  6. Ponlok
    Cupcake Jun 4, 2021

    Ponlok , via OnePlus 9 Pro , Jun 4, 2021 :
    I can confirm the display is OLED as I can get pure black background if I turn the brightness below 30% or above 45%. The problem is also not present in some apps like gallery, chrome, or photo.
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    #6
  7. McLarenMania
    Honeycomb Jun 4, 2021


    #7
  8. Ponlok
    Cupcake Jun 6, 2021

    Ponlok , Jun 6, 2021 :
    I have had the phone for just a little over a month, but I only noticed the problem recently. And I still can't get it replaced yet for now. I need to contact the seller to send it back to China (Where I bought the phone).
     

    #8
  9. sheleha
    Cupcake Nov 30, 2021


    #9
  10. O1635922609878
    Cupcake Nov 30, 2021

    O1635922609878 , via OnePlus 9 Pro , Nov 30, 2021 :
    Suddenly stop working graphic motion smooth function. I tried all things but didn't work. Before while I played YouTube videos there showing in first that graphic motion smooth tag. But now didn't show any tag while play any video. Kindly fix this issue..this is flagship device and this is not acceptable from OnePlus.
     

    #10
  11. Swejuggalo
    OnePlus 9 Series Expert Community Expert Nov 30, 2021

    Swejuggalo , via OnePlus 9 Pro Morning Mist , Nov 30, 2021 :
    What happens if you simply use a other version of YouTube?
     

    #11
  12. O1635922609878
    Cupcake Nov 30, 2021

    O1635922609878 , via OnePlus 9 Pro , Nov 30, 2021 :
    I didn't get you. Sometimes it's work, but most of times it's won't. Graphic motion smooth is very attractive while working.
     

    #12
  13. Swejuggalo
    OnePlus 9 Series Expert Community Expert Nov 30, 2021

    Swejuggalo , via OnePlus 9 Pro Morning Mist , Nov 30, 2021 :
    There have been certain YouTube versions that never worked. In some cases a other version fixed it. So changing the YouTube version might help.
     

    #13