[Submitted] On Google Duo, other person's video freezes 100% of the time. Other video apps chatting apps work

  1. dgks1 Gingerbread May 24, 2019

    dgks1, May 24, 2019 :
    Call or receive a call via Google Duo. Once you begin the video call, the other person's video freezes within a few frames.

  2. C1558809463985 Donut May 25, 2019

    DoomCaek likes this.
  3. pereiraru Cupcake May 25, 2019

    DoomCaek likes this.
  4. ByrdSan Eclair May 26, 2019

    ByrdSan, May 26, 2019 :
    I ended up factory resetting my device and it started working again. Although I don't feel confident if a factory reset is just a temporary fix. I'll keep testing for the next few days and see if this resolves the issue.

    C1558809463985 and DoomCaek like this.
  5. C1558809463985 Donut May 26, 2019

    C1558809463985, May 26, 2019 :
    thank you please keep us posted

  6. ByrdSan Eclair May 26, 2019

    ByrdSan, May 26, 2019 :
    Quick update:

    It's been a little over 24 hours since the factory reset and although Duo worked after the fresh install, it's back to freezing [e]1f623[/e]. As I expected, it was a temporary fix.

  7. irisheffect Eclair May 27, 2019

    irisheffect, May 27, 2019 :
    I'm also having the same issue on my 7 Pro. Contacted OnePlus Support 'but they have no resolution at this time.

  8. V1558107279989 Donut May 29, 2019

  9. kingG Cupcake May 29, 2019

    kingG, May 29, 2019 :
    Same problem it's really annoying I thought my wife did something wrong.

  10. I0sandman0i Cupcake May 29, 2019

    I0sandman0i, May 29, 2019 :
    same here. I've tried uninstalling, factory reset etc...

    audio works fine, other party can see my video perfectly but the incoming video freezes almost immediately on my one plus 7 pro.

    I've email one plus support and likewise haven't heard anything back from them..

    other video chat apps ie. hangouts and WhatsApp seem to work fine.

  11. mrjnajmul1 Donut May 29, 2019

  12. V1558107279989 Donut May 31, 2019

  13. Z1559459196341 Cupcake Jun 2, 2019

    Z1559459196341, Jun 2, 2019 :
    Same issue with google duo, not sure what's wrong and when it'll be fixed. I'm a first time OP user and kind of regretting my choice after buying the costliest OP phone ever!

  14. Caleb Lee Donut Jun 2, 2019

    Caleb Lee, Jun 2, 2019 :
    same thing here! every time I make a video call, the other person's video freezes almost immediately

  15. iWilliiam Froyo Jun 2, 2019

  16. irisheffect Eclair Jun 4, 2019

  17. ByrdSan Eclair Jun 4, 2019

    ByrdSan, Jun 4, 2019 :
    I've been using Duo on this phone now for a few days (usually between 5-10 minutes) and the video has been functioning like it should.

    I read somewhere that video enhancer causes the freezing issues so I tested having this disabled fixes it and it looks like it does for me. I would try this first.

    I also flashed the international version of OOS (9.5.6GM21AA) coming from T-Mobile's version of the OS. Not sure if the Rom makes a difference in the issue honestly.

    ziggyson8911 and I0sandman0i like this.
  18. I0sandman0i Cupcake Jun 5, 2019

    I0sandman0i, Jun 5, 2019 :
    I disabled the video enhancer and so far it's fixed the issue for me