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[Submitted] On Google Duo, other person's video freezes 100% of the time. Other video apps chatting apps work

  1. dgks1 Gingerbread May 24, 2019

    dgks1, May 24, 2019 :
    Call or receive a call via Google Duo. Once you begin the video call, the other person's video freezes within a few frames.
     

    #1
  2. C1558809463985 Donut May 25, 2019


    #2
    DoomCaek likes this.
  3. pereiraru Cupcake May 25, 2019


    #3
    DoomCaek likes this.
  4. ByrdSan Eclair May 26, 2019

    ByrdSan, May 26, 2019 :
    I ended up factory resetting my device and it started working again. Although I don't feel confident if a factory reset is just a temporary fix. I'll keep testing for the next few days and see if this resolves the issue.
     

    #4
    C1558809463985 and DoomCaek like this.
  5. C1558809463985 Donut May 26, 2019

    C1558809463985, May 26, 2019 :
    thank you please keep us posted
     

    #5
  6. ByrdSan Eclair May 26, 2019

    ByrdSan, May 26, 2019 :
    Quick update:

    It's been a little over 24 hours since the factory reset and although Duo worked after the fresh install, it's back to freezing [e]1f623[/e]. As I expected, it was a temporary fix.
     

    #6
  7. irisheffect Eclair May 27, 2019

    irisheffect, May 27, 2019 :
    I'm also having the same issue on my 7 Pro. Contacted OnePlus Support 'but they have no resolution at this time.
     

    #7
  8. V1558107279989 Donut May 29, 2019


    #8
  9. kingG Cupcake May 29, 2019

    kingG, May 29, 2019 :
    Same problem it's really annoying I thought my wife did something wrong.
     

    #9
  10. I0sandman0i Cupcake May 29, 2019

    I0sandman0i, May 29, 2019 :
    same here. I've tried uninstalling, factory reset etc...

    audio works fine, other party can see my video perfectly but the incoming video freezes almost immediately on my one plus 7 pro.

    I've email one plus support and likewise haven't heard anything back from them..

    other video chat apps ie. hangouts and WhatsApp seem to work fine.
     

    #10
  11. mrjnajmul1 Donut May 29, 2019


    #11
  12. V1558107279989 Donut May 31, 2019


    #12
  13. Z1559459196341 Cupcake Jun 2, 2019

    Z1559459196341, Jun 2, 2019 :
    Same issue with google duo, not sure what's wrong and when it'll be fixed. I'm a first time OP user and kind of regretting my choice after buying the costliest OP phone ever!
     

    #13
  14. Caleb Lee Donut Jun 2, 2019

    Caleb Lee, Jun 2, 2019 :
    same thing here! every time I make a video call, the other person's video freezes almost immediately
     

    #14
  15. iWilliiam Froyo Jun 2, 2019


    #15
  16. irisheffect Eclair Jun 4, 2019


    #16
  17. ByrdSan Eclair Jun 4, 2019

    ByrdSan, Jun 4, 2019 :
    I've been using Duo on this phone now for a few days (usually between 5-10 minutes) and the video has been functioning like it should.

    I read somewhere that video enhancer causes the freezing issues so I tested having this disabled fixes it and it looks like it does for me. I would try this first.

    I also flashed the international version of OOS (9.5.6GM21AA) coming from T-Mobile's version of the OS. Not sure if the Rom makes a difference in the issue honestly.
     

    #17
    ziggyson8911 and I0sandman0i like this.
  18. I0sandman0i Cupcake Jun 5, 2019

    I0sandman0i, Jun 5, 2019 :
    I disabled the video enhancer and so far it's fixed the issue for me
     

    #18