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One black bar is visible in oneplus nord display. Aug 4, 2020 via OnePlus 7

  1. Banerji1
    Froyo Aug 4, 2020

    #1
    Mr.Yash Popat, groohm and Ogge500 like this.

  2. ion2910
    Ice Cream Sandwich Aug 4, 2020

    ion2910 , Aug 4, 2020 :
    Can't check it out because can't run the apps in full-screen mode.:mad:
    I have always the top bar displayed.
     
    #2

  3. Banerji1
    Froyo Aug 4, 2020

    #3

  4. ion2910
    Ice Cream Sandwich Aug 4, 2020

    Last edited: Aug 4, 2020
    #4
    Z1597910845699, Aditya21298, Mannoj5 and 1 other person like this.

  5. jason.sundaram
    Eclair Aug 4, 2020

    jason.sundaram , via OnePlus Community App , Aug 4, 2020 :
    My Nord had the same issue plus it had purple tint. Today I returned my Nord for a refund. I don't think I will be buying a OnePlus device for some time until they fix these issues on their devices
     
    #5
    Mannoj5 likes this.

  6. telemekon
    Donut Aug 4, 2020

    #6
    Mannoj5 likes this.

  7. Banerji1
    Froyo Aug 5, 2020

    #7

  8. groohm
    Froyo Aug 5, 2020

    groohm , Aug 5, 2020 :
    Same issue here!
    Probably hardware since some units have it and some other don't.
     
    #8
    Banerji1 likes this.

  9. K1596021308859
    Donut Aug 5, 2020

    K1596021308859 , Aug 5, 2020 :
    We are basically doomed mate! I am facing the same issue. When I called the customer care, they said and i quote 'its a property of AMOLED screen and cant be fixed'. You can do a workaround by reducing DC (which is not available in Nord). But this affects the screen quality. We can accept these kind of problems in cheap phones with amoleds. But this is a premium mid range phone and we paid 30k for this. I cant tolerate this kind of problems. This is my first oneplus and i am really upset about it. I want to return it and get my money back. But they are not even ready to give a replacement. If things wont work out well, I am taking this to consumer court.
     
    #9
    Banerji1 likes this.

  10. K1596021308859
    Donut Aug 5, 2020

    K1596021308859 , Aug 5, 2020 :
    Did you use Amazon? Bcz OnePlus website don't have a refund policy :(
     
    #10

  11. Sasi4395
    Gingerbread Aug 5, 2020

    #11

  12. groohm
    Froyo Aug 5, 2020

    groohm , Aug 5, 2020 :
    i'm returning the one I have and giving the brand a second chance, so I buy a new one after that, if nothing changes on the new one, i'll get a full refund.
     
    #12

  13. Banerji1
    Froyo Aug 5, 2020

    Banerji1 , via OnePlus 7 , Aug 5, 2020 :


    Sasi4395

    I'm also having only the black bar@ 10-15 % brightness.. is this software or hardware issue, I have return or replace till 11th August! Please help me.....
    View attachment 1390715 ​


    It is a common thing in every ph today I got to know. Mostly with oled display and oneplus has the. Some other company ph also have this.
     
    #13
    Murphy.M and Sasi4395 like this.

  14. Sasi4395
    Gingerbread Aug 5, 2020

    Sasi4395 , via OnePlus Community App , Aug 5, 2020 :
    So what's your thought all phones will get the black bar!??
     
    #14

  15. groohm
    Froyo Aug 6, 2020

    groohm , Aug 6, 2020 :
    Not all the phones seems to have the issue actually.
     
    #15

  16. Murphy.M
    Display hardware leader Staff Member Aug 6, 2020

    Murphy.M , Aug 6, 2020 :
    Hi @Banerji1 and everyone raising this concern,

    Thank you for bringing us this to our attention. I want to shed some light on this matter.

    OnePlus Nord features a high-quality 90Hz AMOLED display. In order to optimize the front-facing camera cut out, the surrounding circuitry has to be adjusted. As a result, under low light settings, an extremely slight brightness difference (horizontal phenomenon) may be observed. This phenomenon is a normal occurrence.

    This is only visible in a few very specific use scenarios and does not hamper the performance of the device in any way.
     
    #16
    Xtime94, Gimbax and K1596831108270 like this.

  17. Sasi4395
    Gingerbread Aug 6, 2020

    Sasi4395 , via OnePlus Community App , Aug 6, 2020 :
    Are you saying this black bar in one plus Nord display is normal!! Please confirm me

    Kindly tell me all the devices have the same !!!!
    View attachment 1390715

    View attachment 1390986
     
    #17

  18. Banerji1
    Froyo Aug 7, 2020

    Banerji1 , via OnePlus 7 , Aug 7, 2020 :
    Please ask oneplus to print this line in the box and sale, as u said. Do not make us fool. Because it is hampering my user experience. I do not know about others.

    "This is only visible in a few very specific use scenarios and does not hamper the performance of the device in any way"
     
    #18
    D1540849063343, DrSkiba and jason.sundaram like this.

  19. jason.sundaram
    Eclair Aug 8, 2020

    #19

  20. K.Harshith.
    Cupcake Aug 10, 2020

    K.Harshith. , Aug 10, 2020 :
    Is it common for every devices to have that black bar? Because some device comes without that
     
    #20

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3 Likes
27 Replies
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Last replied by G_Kunal_Patel_hwmu

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