One out of 2 OnePlus 7 Pro is now Dead

  1. P1564008230616
    Donut Aug 22, 2019

    quinshel likes this.
  2. K1541738684903
    Cupcake Aug 22, 2019

    K1541738684903 , Aug 22, 2019 :
    May be just a hunch. But I turned off "flip to mute" under gesture control in settings to see if that fixes the issue. Haven't had the restart issue for 5 days (I think). This phone-acting-dead issue used to happen more frequently.

    I suggest y'all try that and give your feedback here. I'll post if this streak goes for 10+ days.

    Update: switched off on the 6th day. Didn't work!
    Last edited: Aug 23, 2019

  3. arabinow
    Donut Aug 23, 2019

    arabinow , Aug 23, 2019 :
    same thing happened to me the other day. tried everything to get it to turn back on. finally went online to chat with support and they told me about the volume up and power. my hunch is they know about the issue. it has happened now twice for me. I got my phone the day it came out. 12gb 256 gb blue model. I'm also in Canada

    xxkhbxx and quinshel like this.
  4. quinshel
    Eclair Aug 23, 2019

    quinshel , Aug 23, 2019 :
    No, we going to pick him up personally.. [e]1f60a[/e]

    xxkhbxx likes this.
  5. Chobbes65
    Froyo Aug 23, 2019

    Chobbes65 , Aug 23, 2019 :
    Mines already off and the phone keeps turning off....

  6. Orion78
    Cupcake Aug 23, 2019

    Orion78 , Aug 23, 2019 :
    So as of this writing, no solution yet? No word from OnePlus? I guess Note 10+ it is.

    shahani_Naveed likes this.
  7. Chobbes65
    Froyo Aug 23, 2019

    Chobbes65 , Aug 23, 2019 :
    Go with the note, no point buying one of these and being stuck with a paperweight

    xxkhbxx and shahani_Naveed like this.
  8. Cesarhaidar
    Cupcake Aug 24, 2019

    Cesarhaidar , Aug 24, 2019 :
    I just got my refund and on my way to get a note 10+ from a company that reallly cares about their customers

    rahulpatil2009, Chobbes65 and Gmx333 like this.
  9. PsychoBeno
    Cupcake Aug 24, 2019

    PsychoBeno , Aug 24, 2019 :
    I've bought my op7 pro from the us store oneplus.com . Not living in the us at this moment, found this article. Will it work on other networks or it should be blocked on some mob operator(s)?[​IMG]

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  10. Nbxmedic
    Cupcake Aug 24, 2019

    Nbxmedic , Aug 24, 2019 :
    My Oneplus 7 pro turned off last night on its own with charge on the battery, causing me to miss my alarm clock for work. This is the second time that it has happened. Both times holding the vol up and power key turned it back on.

  11. Chobbes65
    Froyo Aug 24, 2019

    Chobbes65 , Aug 24, 2019 :
    Welcome to the wonderful world of the oneplus 7 Pro.
    Will I wake up in the morning?
    Will I receive calls?
    Will I receive texts or emails?
    Spin the wheel of fortune, where it stops nobody knows.....
    I hate this phone.

    xxkhbxx likes this.
  12. bjsu562
    Donut Aug 24, 2019

    bjsu562 , Aug 24, 2019 :
    did you also have the screensaver activated when charging turned on?

  13. reviloro
    Donut Aug 24, 2019

    reviloro , Aug 24, 2019 :
    Well put. ;)

    I wouldn't say, that I hate phone per se. I really wanted to love the 7pro.

    Now I'm stuck with a pricey phone that I can't and won't rely on. Which is almost the worst thing you can say about your phone. Most irritating for me is how Oneplus is acting. It seems that they tell customers different stories on what the issue is. No official statement regarding this issue. However, they seem to have talked to Android Sites telling them, that there will be a fix soon. That was begin of July.

    Should have bought the device from Amazon (not from Oneplus directly) and then returned it when I had the "ghost touch"-issue.

    I assume that this was the one and only Oneplus device for me.

  14. Arjunica
    Donut Aug 24, 2019

    Arjunica , Aug 24, 2019 :
    I had a similar issue where the phone blacked out and refused to turn on. I had to drain the battery then used org charger and let it charge up a little then it would turn on

  15. ramses_saldaña_
    Cupcake Aug 24, 2019

    ramses_saldaña_ , Aug 24, 2019 :
    The problem is also here in Mexico (cell phone bought in China) I almost died because of what happened that did not turn on but served the Power + Volume up for about 15 sec. It is a serious problem and already consider selling it

  16. Q1559718257689
    Donut Aug 24, 2019

    Q1559718257689 , Aug 24, 2019 :
    I too faced the same issue on standard Oneplus 7. No thread such as this for Oneplus 7 though. Seems scary that many users are facing this major issue. Really disappointing thing here Oneplus.

    xxkhbxx likes this.
  17. jeffster7pro
    Eclair Aug 26, 2019

    jeffster7pro , Aug 26, 2019 :

    This is interesting: I got the OnePlus 7 Pro and never had issues until about a month after getting the phone. That was the same time I decided to use Face Unlock. A thinking about it. it seems to only occur when I am using the Face Unlock. I will disable to report back....

  18. Chobbes65
    Froyo Aug 26, 2019

    Chobbes65 , Aug 26, 2019 :
    Don't get too excited. As I've said before, I have never used face unlock, in fact I've never used the camera and mine crashes nearly every day.

  19. jeffster7pro
    Eclair Aug 26, 2019

    jeffster7pro , Aug 26, 2019 :
    Damn...that is not encouraging news.

  20. TekRantGaming
    Ice Cream Sandwich Aug 26, 2019

    TekRantGaming , Aug 26, 2019 :
    Quick question to you all.

    Are you all running Oxygen OS?

    Do any of you run custom firmware/ROMs and are still experiencing this issue?