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One out of 2 OnePlus 7 Pro is now Dead

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  1. xDarkZerox
    Cupcake Jun 6, 2019

    xDarkZerox , Jun 6, 2019 :
    Same issue here yesterday. Vol+ and Power button for a few seconds brought it back to life.
     

    #21
  2. MarkAle
    Gingerbread Jun 6, 2019

    MarkAle , Jun 6, 2019 :
    Whoa, man! Is this true? Like there's a lot of people dealing with defective OnePlus 7 Pro devices. If someone who's got some interest in buying this phone reads this, I don't think they will want to go ahead.
     

    #22
    Kareem Hussaini and Naveen_006 like this.
  3. jurschel
    Gingerbread Jun 6, 2019

    jurschel , Jun 6, 2019 :
    I just got my replacement today and it appears I'm in for smooth sailing from here on out. I think they must have rushed a bunch of product out the door trying to meet launch and quality suffered. The new one doesn't have any problems yet...
     

    #23
    Naveen_006 likes this.
  4. SlimJimmy
    Donut Jun 6, 2019

    SlimJimmy , Jun 6, 2019 :
    How severe was your issue?
    I got my 7 pro at launch and just today it happened for no apparent reason.
     

    #24
  5. jurschel
    Gingerbread Jun 6, 2019

    jurschel , Jun 6, 2019 :
    It was stuck in a bootloop out of the box basically if the battery was over 60%. If it got down to the 50% range it would stay on and only reboot occasionally. Definitely a lemon. I've only seen one other post with those type symptoms.
     

    #25
    SlimJimmy likes this.
  6. SwissMario
    Eclair Jun 6, 2019

    SwissMario , Jun 6, 2019 :
    same here today. vol up and power up was help.

    i think its just a Software Problem and an Update will coming soon
     

    #26
  7. Mbratio
    Cupcake Jun 6, 2019

    Mbratio , Jun 6, 2019 :
    Which OnePlus 7 pro variant do you all have? I'm curious because I'm wondering if it's a specific model.
     

    #27
  8. jcantono
    Eclair Jun 7, 2019

    jcantono , Jun 7, 2019 :
    Same issue tonight, 12/256 version. Volume up + power long hold brought it back to life. But for how long??
     

    #28
  9. SlimJimmy
    Donut Jun 7, 2019

    SlimJimmy , Jun 7, 2019 :
    8gb/256gb, T-Mobile Nebula Blue.
     

    #29
  10. I1545440446275
    Cupcake Jun 7, 2019

    I1545440446275 , Jun 7, 2019 :
    Finally returned mine today. I’ll keep an eye on what is going on though. Maybe I’ll buy another one if they sort the problem out.
     

    #30
    Naveen_006 likes this.
  11. Rui Branco
    Froyo Jun 8, 2019

    Rui Branco , Jun 8, 2019 :
    Same happened to me.
    Version 8GB/256GB nebula blue.
    Solution: press 5-10 seconds volume up + power button
     

    #31
  12. Quentin79
    Froyo Jun 8, 2019

    Quentin79 , Jun 8, 2019 :
    My Oneplus 6T had the same problem in March. I didn't know the vol up + power button trick, so I sent back to Amazon and received a replacement unit.
     

    #32
    Naveen_006 likes this.
  13. L1542655305131
    Cupcake Jun 8, 2019

    L1542655305131 , Jun 8, 2019 :
    Happened with my first OnePlus 7 pro grey device, power+ volume up revived the device. returned it as the device also had speaker echo & yellow tint on screen. Thought the sudden non starting issue was a random occurence on my phone alone.

    Now on Nebula blue variant, has not had the sudden death issue so far, but had one random reboot for no evident reason.
     

    #33
    Gmx333 likes this.
  14. Deactivated User
    Jun 10, 2019


    #34
  15. SwissMario
    Eclair Jun 10, 2019

    SwissMario , Jun 10, 2019 :
    i think its a Software Problem. no rma needed. if the Phone turns off just restart it with Volume up key and power. im sure they will fix it soon
     

    #35
  16. llebyat
    Cupcake Jun 10, 2019

    llebyat , Jun 10, 2019 :
    just happened to me also, no Bluetooth devices connecting so tried a reboot to resolve. phone shut down but didn't come back up again. Vol+ and power got it back. hoping it's a software problem and will get an update. fist onplus I have had with a problem. had the 3 and 5t with no issues.
     

    #36
  17. L1542655305131
    Cupcake Jun 10, 2019

    L1542655305131 , Jun 10, 2019 :
    On my device, My password failed to work , so tried rebooting. But instead of rebooting phone went off. lt was revived with power & volume up. Later found games like asphalt 9 taking long time to load.
    could it be corruption of storage?

    oneplus must explain the issue, so users can be assured that it won't happen randomly again. Keeping silence on the issue won't be good for OnePlus.

    My replacement 7 pro had one random reboot, but no sudden death so far (7 days of use).
     

    #37
  18. G_Asif_Imtiaz_0760
    Donut Jun 10, 2019

    G_Asif_Imtiaz_0760 , Jun 10, 2019 :
    today morning I faced the same. I was so scared. This thread helped me out. press power button and volume up. but this is not expected out of this phone. it was really disappointing [e]1f61e[/e]
     

    #38
  19. G_Asif_Imtiaz_0760
    Donut Jun 10, 2019

    G_Asif_Imtiaz_0760 , Jun 10, 2019 :
    in my first 7 days I also faced random reboots. but now I am not facing such problem anymore. but today morning my phone had sudden death. #oneplus7pro
     

    #39
    L1542655305131 likes this.
  20. XenoSteven
    Cupcake Jun 10, 2019

    XenoSteven , Jun 10, 2019 :
    All pwrbutton + vol up does is force the phone to restart, so the problem you might be facing is just a software freeze, hopefully this gets addressed soon.
     

    #40
    G_Asif_Imtiaz_0760 likes this.