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One out of 2 OnePlus 7 Pro is now Dead

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  1. johnmccarthy
    Cupcake Sep 14, 2019

    johnmccarthy , Sep 14, 2019 :
    so was on a call finished it , (battery was 56%) put phone down , came back to it about 1hour later , no response . tried holding power button down , no luck ..
    power and volume up for 10 seconds woke it up .
     

  2. jcantono
    Eclair Sep 14, 2019

    jcantono , Sep 14, 2019 :

    I emailed Zach Epstein from BGR on 8/23... Unfortunately no reply.
     

    xxkhbxx likes this.
  3. mjdb71
    Gingerbread Sep 15, 2019

    mjdb71 , Sep 15, 2019 :
    What is BGR?
     

    quinshel likes this.
  4. kmkozan
    Froyo Sep 16, 2019

    kmkozan , Sep 16, 2019 :
    Boy Genius Report, popular tech blog. As a side note, my phone died again yesterday with the latest update so much for that.
     

    quinshel likes this.
  5. Regal89
    Donut Sep 16, 2019

    Regal89 , Sep 16, 2019 :
    is it rooted or stock?
     

  6. kmkozan
    Froyo Sep 16, 2019


  7. To Sn0w
    Cupcake Sep 16, 2019


  8. quinshel
    Eclair Sep 17, 2019


  9. AccuNeal
    Eclair Sep 17, 2019

    AccuNeal , Sep 17, 2019 :
    My OP7P has not had the shut down/unresponsive issue for the past 14 days. Yes, 2 weeks since I flashed OpenBeta 1.

    Prior to OB1 my phone was shutting down once daily, and even twice, which is what prompted the switch to OB1.
     

    Ralf0563 likes this.
  10. kmkozan
    Froyo Sep 17, 2019

    kmkozan , Sep 17, 2019 :
    Interesting. Perhaps they have finally fixed it. I really don't feel like installing a beta OS so hopefully they roll this out to everyone soon.
     

    xxkhbxx likes this.
  11. kmkozan
    Froyo Sep 18, 2019

    kmkozan , Sep 18, 2019 :
    Annnddd crashed again. It seems to happen most often after being charged.
     

  12. Chobbes65
    Froyo Sep 18, 2019

    Chobbes65 , Sep 18, 2019 :
    Mine was dead again when I woke up this morning.
    I'm tempted to install the beta, but I've read that there are issues with banking apps and also Android auto. I use these on a regular basis so not sure about taking the plunge!!
     

  13. Ralf0563
    Cupcake Sep 18, 2019

    Ralf0563 , Sep 18, 2019 :
    There is light at the end of the tunnel!

    This morning i've got an eMail from OnePlus-support which says that our issue is an Software error. OnePlus is working with high pressure on it and with the next update it should be solved.
    This corresponded with the experience of AccuNeal.
     

  14. Chobbes65
    Froyo Sep 18, 2019

    Chobbes65 , Sep 18, 2019 :
    But as I've said previously, they have stated this for the last 3 months.
    Certainly doesn't seem to be 'high pressure' to me!
     

  15. guanyu210379
    Jelly Bean Sep 18, 2019

    guanyu210379 , Sep 18, 2019 :
    1+7T launch is more important.
     

  16. Chobbes65
    Froyo Sep 18, 2019

    Chobbes65 , Sep 18, 2019 :
    Exactly. The press coverage of the new phone will drown out any mutterings we may have.
     

  17. AccuNeal
    Eclair Sep 18, 2019

    AccuNeal , Sep 18, 2019 :
    There are no problems with Android Auto, Google Pay, my banking app, credit card app on Open Beta 1 and as of this morning on Open Beta 2.
     

  18. xxkhbxx
    Froyo Sep 19, 2019

    xxkhbxx , Sep 19, 2019 :
    I have a temporary solution to use for now that has worked the last 2 weeks for me I say "hey Google show my alarms" or "hey Google open my alarms" whichever gets you to your stock alarm app

    Then go to the "stopwatch" tab at the bottom right and just let the stopwatch keep running.

    I do this before I go to bed because I run a business and I need to get calls but you can keep it running all day if you wish.

    Still not a fix @OnePlus and I will be calling my attorney tomorrow..
     

  19. Chobbes65
    Froyo Sep 19, 2019

    Chobbes65 , Sep 19, 2019 :
    Thanks for the reply. I may try updating then and see what happens.
    Is it easy to do?
     

  20. Ralf0563
    Cupcake Sep 19, 2019

    Ralf0563 , Sep 19, 2019 :
    Yesterday I've installed Open Beta 2, so far no problems.
    Thanks to AccuNeal for the hind.