One out of 2 OnePlus 7 Pro is now Dead

Thread Status:
Not open for further replies.
  1. RicardoGonzaga
    Cupcake Sep 19, 2019

    RicardoGonzaga , Sep 19, 2019 :
    This has happened to me also.
    It's very frustrating. The phone seems completely dead, I was scared, and now I lost my confidence on it.

    Please, you should work in troubleshooting this issue and release a fix asap.

  2. P1564008230616
    Donut Sep 19, 2019

    P1564008230616 , Sep 19, 2019 :
    based on leaked photos, the back of 7t looks almost as ugly as the new iphone.
    7t pros looks way better but is not expected to come to US.
    might just buy 7pro if they ever fix the shutdown issue.

    U1568776331473 likes this.
  3. mastaglaus
    Donut Sep 20, 2019

    mastaglaus , Sep 20, 2019 :
    I chatted with a rep today about this very issue we are all having that has happened to my 7 pro 4 or 5 times since I've had it. Of course he advised to clear cache, told him I already did that. Then, of course, he told me that I need to do a factory reset. Which I hate doing a hard reset. Anyways he also told me that Android q/10 is scheduled to be released, today (9.20.19) to the OnePlus 7/7 pro. So I may just wait for that and see if the problem goes away prior to doing a factory reset.

    quinshel and mjdb71 like this.
  4. Chobbes65
    Froyo Sep 21, 2019

    Chobbes65 , Sep 21, 2019 :
    I've done a factory reset and it hasn't stopped the issue.
    I'll also be very surprised if android Q is actually available today.....

  5. mjdb71
    Gingerbread Sep 21, 2019

    mjdb71 , Sep 21, 2019 :
    Are there people who upgraded to the Android 10 BETA that can confirm the issue is now resolved?

  6. Ralf0563
    Cupcake Sep 21, 2019

    Ralf0563 , Sep 21, 2019 :
    Yes! Since 3 Days Beta 2 on my 7 Pro and no more Problems. Before that I've tried really every tip of this thread and nothing helps.

    mjdb71 likes this.
  7. AccuNeal
    Eclair Sep 21, 2019

    AccuNeal , Sep 21, 2019 :
    I confirm that Android 10 solves this stupid issue completely.

    mjdb71 likes this.
  8. S1560506771897
    Cupcake Sep 21, 2019

  9. kmkozan
    Froyo Sep 22, 2019

    kmkozan , Sep 22, 2019 :
    Oxygen OS 10.0 has been released. If you want to "force update", download the app "Oxygen Updater". I will report back if this fixes the issue for me.
    Last edited: Sep 22, 2019

  10. Chobbes65
    Froyo Sep 22, 2019

    Chobbes65 , Sep 22, 2019 :
    If be interested to hear if this fixes anything...

  11. kmkozan
    Froyo Sep 23, 2019

    kmkozan , Sep 23, 2019 :
    Several people in this thread said the beta version of it fixed the problem so I'm hopeful.

  12. jeffster7pro
    Eclair Sep 23, 2019

    jeffster7pro , Sep 23, 2019 :
    I'm curious about something. I had the issue a handful of times (maybe 5 or 6 times) since the phone was released, so I am averaging a shutdown every 2 or 3 weeks. The last time it did this, I decided to restart the phone *after* I did the Vol+ and Power combo. No issues thus far. This has me thinking that our hard restart isn't being clean, and this causing some issues with the unresponsive phone more quickly.

    Something else to think about: Battery pulls. In the old days, when your smartphone started to act dumb, we'd do this without too much though. I probably did a battery pull every 3rd day as the phone ran slower and slower. Nowadays, we, for some reason, expect the phone to operate without issue day in and day out. And it's been brought up: perhaps restarting the phone daily might be a solution for some, much like how you have to restart Windows every couple hours (ok, so it's not that bad).

    Anyway, my phone has been solid since the proper restart. Just something to think about.

  13. S1560506771897
    Cupcake Sep 23, 2019

  14. Deactivated User
    Sep 23, 2019

  15. Strangiato
    Cupcake Sep 23, 2019

    Strangiato , Sep 23, 2019 :
    This critical issue and the lack of response from OP is shocking. I’m considering a OP7Pro but without clear resolution to this there’s no way I’ll be taking the leap.

    U1568776331473 likes this.
  16. mjdb71
    Gingerbread Sep 24, 2019

    mjdb71 , Sep 24, 2019 :
    Are there already more people who upgraded to Android 10 and discovered the issue is resolved?

  17. kmkozan
    Froyo Sep 24, 2019

    kmkozan , Sep 24, 2019 :
    So far so good for me but time will tell. If it doesn't auto shut off in 2-4 weeks I'll be assured it's fixed.

    Gmx333 and mjdb71 like this.
  18. quinshel
    Eclair Sep 25, 2019

    quinshel , Sep 25, 2019 :
    Great to know that.. Android 10 solved the issues of phone going dead... Now my phone is completely dead won't boot in fast mode, only port available with msmtool but the flashing is not helping. I looking for ways to get into edl mode and install fast boot loader or get it to boot to fast mode from command line.

    Still waiting for a way. To get from edl mode to boot to fast boot mode..

    Any suggestions. Most welcome.. Thank you.

  19. Chobbes65
    Froyo Sep 25, 2019

    Chobbes65 , Sep 25, 2019 :
    Mine was dead again this morning . I can't decide whether to wait for the official update, or do it via oxygen updater.

  20. Deactivated User
    Sep 25, 2019