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One out of 2 OnePlus 7 Pro is now Dead

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  1. theirhighness
    Cupcake Sep 25, 2019

    theirhighness , Sep 25, 2019 :
    My OnePlus 7 Pro just bricked out of nowhere this morning and wouldn't power up. I freaked out because had a ton of photos on it from my recent trip to Europe. Luckily, "volume up + power button" resuscitated it. I hope this doesn't happen again.
     

  2. kmkozan
    Froyo Sep 26, 2019

    kmkozan , Sep 26, 2019 :
    It will, unfortunately.
     

    S1560506771897 likes this.
  3. U1568776331473
    Cupcake Sep 26, 2019

    U1568776331473 , Sep 26, 2019 :
    I was very interested in the announcement tomorrow. After reading 27 pages of dead phones I am more than concerned, especially since there is no place I can get an immediate replacement.
     

    S1560506771897 likes this.
  4. Chobbes65
    Froyo Sep 26, 2019

    Chobbes65 , Sep 26, 2019 :
    I've bitten the bullet and done the update via oxygen updater. My phone was dead again this morning so I thought it was worth the gamble.
    Let's see how this pans out.
     

  5. Strangiato
    Cupcake Sep 26, 2019

    Strangiato , Sep 26, 2019 :
    This is unbelievable. This is the kind of thing that can sink a smaller company like this. Yet, we hear nothing from OnePlus.
     

    mjdb71 likes this.
  6. theirhighness
    Cupcake Sep 27, 2019


  7. kmkozan
    Froyo Sep 27, 2019

    kmkozan , Sep 27, 2019 :
    I've owned the phone since May and it has occurred every 1-2 weeks since then.
     

    mjdb71 likes this.
  8. Chobbes65
    Froyo Sep 30, 2019


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  9. kmkozan
    Froyo Sep 30, 2019

    kmkozan , Sep 30, 2019 :
    8 days here. Looks promising.
     

  10. skyboard13
    Cupcake Sep 30, 2019

    skyboard13 , Sep 30, 2019 :
    Had my 7 Pro in my pocket for less than an hour with the screen off. Pulled it out...dead and unresponsive. Volume UP + Power brought it back.

    Terrifying since so much of my personal and work life are tied into this thing.
     

  11. kmkozan
    Froyo Sep 30, 2019

    kmkozan , Sep 30, 2019 :
    Are you running Oxygen OS 10?
     

    mjdb71 likes this.
  12. mjdb71
    Gingerbread Oct 3, 2019

    mjdb71 , Oct 3, 2019 :
    any news?
     

    quinshel likes this.
  13. kmkozan
    Froyo Oct 3, 2019

    kmkozan , Oct 3, 2019 :
    I'm on day 11 myself with no crashes. The CPU-Z app shows 11 days 3 hrs of system uptime so I know it didn't restart during that time either.
     

    quinshel likes this.
  14. Fededelo
    Cupcake Oct 4, 2019

    Fededelo , Oct 4, 2019 :
    Same for me boys, 2 months old. It flash green a few times, and then. Dead. so sad and disapointed.
     

    quinshel likes this.
  15. mjdb71
    Gingerbread Oct 4, 2019


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  16. skyboard13
    Cupcake Oct 8, 2019

    skyboard13 , Oct 8, 2019 :
    Nope. Running build #9.5.13.GM21AA. (I haven't gotten the OTA update yet).

    My phone has randomly died three more times since I posted in this thread last. I nearly missed work since it died over night while being charged on my nightstand. If my family didn't wake me up I won't have gotten up.
     

  17. kmkozan
    Froyo Oct 8, 2019

    kmkozan , Oct 8, 2019 :
    You may want to install the app "Oxygen Updater" to force upgrade to Oxygen OS 10. It seems to have resolved the issue for me. I'm on day 16 of no shutdowns or restarts.
     

  18. P1564008230616
    Donut Oct 9, 2019

    P1564008230616 , Oct 9, 2019 :
    looks like this post is slowly dying.
    is it safe to assume that oxygen update fixed the issue?
    im thinking of buying 7 pro if 7t pro does not come to usa. cannot stand ugly looking back of 7t...

    thanks
     

    quinshel likes this.
  19. Deactivated User
    Oct 9, 2019

    Deactivated User , Oct 9, 2019 :
    Well, I never had the shut down issue while running on 9, and I chose to use Oxygen Updater to upgrade to 10 a few weeks back... one or two days after the release of 10, and I still have never experienced any random shut downs on my phone. The only issues I have had with 10 is: Horizon Light does not work as I think it should, the Auto Brightness feature sometimes acts a little wonky, and Bluetooth on my car when using Google Maps comes on full volume! :eek:
    I realize that some people are complaining about numerous bugs with 10. I am fairly certain it has to do with the various apps they are using, or the fact that they allowed something from their old OS to creep back onto their phones during the upgrade process. If possible, do NOT allow any backup of apps to come back during the upgrade as it could bring with it hidden incompatibilities with 10. Instead, do a clean install and load your apps manually. YMMV
     

  20. skyboard13
    Cupcake Oct 10, 2019

    skyboard13 , Oct 10, 2019 :
    I was thinking about it but I've been seeing so many issues for other folks after using that unofficial updater. Going to wait for the official OTA to drop.