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One out of 2 OnePlus 7 Pro is now Dead

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  1. jcantono
    Eclair Oct 10, 2019

    jcantono , Oct 10, 2019 :
    I have not had the problem in weeks, although I didn't have it recur as frequently as some others in this thread. Still on 9.5.13.GM21AA
    Can't say what has stopped it for me, but i'm a happier oneplus 7 Pro customer. Still would like some acknowledgment that there was a problem and it's fixed, but for now I'm a little more confident that my phone will work the next time I pick it up.
     

  2. kmkozan
    Froyo Oct 10, 2019

    kmkozan , Oct 10, 2019 :
    Really? I've never seen those. It's really the same deliverable. Anyway, one trick to get the official OTA is to point a VPN to Canada or Germany. It doesn't always work though.
     

    quinshel likes this.

  3. jeffster7pro
    Eclair Oct 11, 2019

    jeffster7pro , Oct 11, 2019 :
    So I too had issues with Pie with the black screen (dead phone). Perhaps once every 2 or 3 weeks, nothing bad. I have upgrade to 10, no dead phone issues, but I have had other bugs that have made me to a restart. Today, the phone wasn't charging (using my MacBook charger, and it's always has worked) and a restart fixed the issue.

    To me, it seems that Pie had zero issues other than the black screen. I don't think I like 10 better, not at the moment, and I waiting for the next update. Battery life isn't as great as it was either.
     

    quinshel likes this.
  4. jcantono
    Eclair Oct 12, 2019

    jcantono , Oct 12, 2019 :
    I jinxed myself after posting above yesterday, my phone just died a moment ago. Randomly lost power at my house (unexpected, no storm) and went to my phone for the flashlight to find a dead phone. Good times...
     

    quinshel likes this.
  5. Z1561358149320
    Cupcake Oct 14, 2019

    Z1561358149320 , Oct 14, 2019 :
    It was definitely NOT fixed as I found this thread today because my 7 pro died. Yes, holding volume up + power for about 10 sec worked but I'm worried now...
     

    quinshel likes this.
  6. quinshel , via OnePlus Community App , Oct 14, 2019 :
    Welcome to the club.. But glad you revived it..
     

    jcantono and Z1561358149320 like this.
  7. skyboard13
    Cupcake Oct 14, 2019

    skyboard13 , Oct 14, 2019 :
    Thanks! I gave that a try with no luck. Also, my phone black screened twice since you last posted. :( I'll wait to see what the Pixel event announces tomorrow. If I don't like that I might go back to iphone.
     

  8. biologyu
    Cupcake Oct 15, 2019

    biologyu , Oct 15, 2019 :
    I haven't seen the black screen issue until three weeks ago. It happened to me three times now and I am getting anxious now.
     

  9. Chobbes65
    Froyo Oct 16, 2019

    Chobbes65 , Oct 16, 2019 :
    I've still had no black screens since upgrading to android 10....probably jinxed it now.
     

    jcantono likes this.
  10. insomnia77
    Froyo Oct 16, 2019

    insomnia77 , Oct 16, 2019 :
    Never had a problem with mine. No ghost touches or black screen since launch. I feel like I won the lottery with this one lol
     

  11. kmkozan
    Froyo Oct 21, 2019

    kmkozan , Oct 21, 2019 :
    Oxygen OS 10 has solved this issue for me. 28 days of uptime. Finally get to switch my sim back.
     

  12. A1571419460220
    Froyo Oct 22, 2019

    A1571419460220 , Oct 22, 2019 :
    i bought the 7 pro a week ago and it has been flawless fo far.
    still on 9 since 10 seems like it is not without problems.
     

  13. jcantono
    Eclair Oct 23, 2019

    jcantono , Oct 23, 2019 :
    Argh after no problems for a while my recurrence rate is on the rise! Waiting for my Android 10 OTA to see if that helps but still not holding my breath...
     

  14. A1571419460220
    Froyo Oct 24, 2019

    A1571419460220 , Oct 24, 2019 :
    how long were you able to go between shutdowns?
     

  15. jcantono
    Eclair Oct 25, 2019

    jcantono , Oct 25, 2019 :
    That last one was still over a week apart, maybe close to 2 wks. Nowhere near as frequent and severe as some posters in this thread. But i had a large time period of zero shut downs which apparently was a false sense of security.
     

    A1571419460220 likes this.
  16. A1571419460220
    Froyo Oct 25, 2019

    A1571419460220 , Oct 25, 2019 :
    i am reaching 2 weeks, so it remains to be seen i guess. a lot of people say that oxygen 10 fixed the issue, but i have not updated cuz there is like 300 pages of users reporting bugs about it.
     

  17. G_Shipra_Jain_TIpj
    Cupcake Oct 30, 2019

    G_Shipra_Jain_TIpj , Oct 30, 2019 :
    My Gmail crashed. I restarted the phone but it's not switching on now.
    Power button + Volume up tries to reboot but it gets stuck again.
    Issue unresolved.
     

  18. A1571419460220
    Froyo Oct 30, 2019

    A1571419460220 , Oct 30, 2019 :
    sorry to hear that. is the 1st time it happened?
     

  19. ian_w
    Cupcake Oct 30, 2019

    ian_w , Oct 30, 2019 :
    Mine bought in July, has to go back as can't sort out voicemail properly. I'm wondering why they can't test it in a test phone rather than sending my device off.