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One out of 2 OnePlus 7 Pro is now Dead

  1. S1559853478526 Cupcake Jun 10, 2019

    S1559853478526, Jun 10, 2019 :
    it happened to u?
     

    #41
    L1542655305131 likes this.
  2. Gabriele Beatrice Cupcake Jun 11, 2019

    Gabriele Beatrice, Jun 11, 2019 :
    It happens to me too today. I didn't try the pwr+vlm up yet. I tried the pwr+vol down as they suggested me and nothing happened.
    I'll try to do it tomorrow, thanks to you guys. I'll keep you updated...
    I'm leaving it for 12 hours as they told me, but it will be probably useless
     

    #42
  3. G_Amirardalan_Ahanchi_Vd Cupcake Jun 12, 2019


    #43
    G_Asif_Imtiaz_0760 likes this.
  4. G_Asif_Imtiaz_0760 Donut Jun 12, 2019

    G_Asif_Imtiaz_0760, Jun 12, 2019 :
    very disappointing [e]1f61e[/e] with a phone of this price range.
     

    #44
  5. pinkhelmet Donut Jun 12, 2019

    pinkhelmet, Jun 12, 2019 :
    Hey. If it was for a defective device, they will reimburse you the return shipping fee. Get in touch with support.
    Give OnePlus another go. Perhaps you were unlucky. Just saying.
    Definitely get in touch with OP support and produce your return shipping receipt.
     

    #45
  6. L1559721619893 Cupcake Jun 12, 2019

    L1559721619893, Jun 12, 2019 :
    I brought OnePlus 7 Pro phone and it is completely dead. Turned off and will not turn back on.
    Tried pressing volume down key with power key quite a few times.. Can someone help me?
    I dont have a phone now
     

    #46
  7. KluGe KitKat Jun 12, 2019

    KluGe, Jun 12, 2019 :
    volume UP and power button!!
     

    #47
  8. pantsparty1002 Cupcake Jun 13, 2019

    pantsparty1002, Jun 13, 2019 :
    Can confirm this happend to me as well. Luckily the Volume + UP trick worked and booted back at 33% power. Was super scared...going on vacation next week and wanted to show off my phone....


    EDIT: Happened again with reboot at 73% battery. I leave for vacation in 6 hours...this is a terrifying bug. Please fix.
     
    Last edited: Jun 19, 2019

    #48
    Naveen_006 likes this.
  9. Icybrilliance Cupcake Jun 13, 2019

    Icybrilliance, Jun 13, 2019 :
    Just happened to me as well. It was fine a few hours ago but was turned off and wouldn't turn on just now. Had to use volume up + power button. Had 63% battery when it turned on.
     

    #49
  10. JsinLegacy Donut Jun 13, 2019

    JsinLegacy, Jun 13, 2019 :
    Just happened to me on the t-mobile variant. The power up + volume worked. All I did was just restart my phone as I typically do once a week and it wouldn't turn on. Fully charged at the time also.
     

    #50
  11. ctvuong4 Cupcake Jun 13, 2019

    ctvuong4, Jun 13, 2019 :
    Just happened to my 12/256 Verizon Neb Blue. Was a total brick but thankfully found this thread and used the Volume Up + Power Button to get it back on.

    Hopefully there will be some SW update to address this issue... First OnePlus product and it's been a rollercoaster experience coming from a Google Pixel...
     

    #51
  12. 8050350804 Cupcake Jun 13, 2019

    8050350804, Jun 13, 2019 :
    I am planning to buy 1+7 pro...should I wait til this issue get fixed or go for other brand? I am 1+2 user
     

    #52
  13. aenews KitKat Jun 13, 2019

    aenews, Jun 13, 2019 :
    It appears to be a software issue, and it's not all that common.
     

    #53
  14. aenews KitKat Jun 13, 2019

    aenews, Jun 13, 2019 :
    I had been using the device, and after I left a restaurant today the phone was just unresponsive and unable to be powered on. Funny because I had even tried Volume Down+Power. Found this thread, and it's back to normal after Volume Up+Power. 8/256 Model and Unlocked Bootloader (Magisk Rooted). Looks like it's some software/firmware issue as opposed to a hardware defect (unless the initial power off behavior is due to a hardware problem).
     

    #54
  15. Isaias_Herrera Cupcake Jun 13, 2019

    Isaias_Herrera, Jun 13, 2019 :
    I just went through this problem... But I hit Restart in the power menu, it didn't came back up... Vol + & Power worked but I had to tried three times for it to work... I almost shait my pants cuz I bought it last week.
     

    #55
  16. cyansmoker Cupcake Jun 14, 2019

    cyansmoker, Jun 14, 2019 :
    Happened to me as well. Power+Up worked...Should we expect any official reply from Oneplus?
     

    #56
  17. jmvolfan Cupcake Jun 14, 2019

    jmvolfan, Jun 14, 2019 :
    This same thing happened to my 7 Pro yesterday. I tried to restart my phone and it died. After pressing the power button several times for various lengths of time I finally went online and found instructions to hold power and volume down. After that failed and I was in full blown panic mode I tried power and volume up, and it worked. I sure hope OnePlus can figure this out and resolve the problem with a software update.
     

    #57
  18. ekb18c Cupcake Jun 14, 2019

    ekb18c, Jun 14, 2019 :
    Same thing just happened to me! Luckily found this thread and it rebooted.
     

    #58
  19. Icybrilliance Cupcake Jun 14, 2019


    #59
  20. alexpaul11 Eclair Jun 14, 2019

    alexpaul11, Jun 14, 2019 :
    i've heard this issue happens only on US and only if u get T-mobile version... is there anyone from europe who had this problem. i might stick with the s10 if this happens in EU aswell. i really wanted a SD855 phone over exynos
     

    #60