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One out of 2 OnePlus 7 Pro is now Dead

  1. kmkozan Eclair Jul 16, 2019

    kmkozan, Jul 16, 2019 :
    Just happened to me again after about 7 days of "uptime". Common Oneplus, fix this.
     

  2. prufrock55 Cupcake Jul 16, 2019

    prufrock55, Jul 16, 2019 :
    Same issue here for the first time after about a month of use with no problems. Phone was just under 40% charge and not being used when it happened. USA user, unlocked 12/256 Blue. Volume up + power worked after holding it down for about 10 seconds.
     

  3. I1558101951774 Cupcake Jul 18, 2019

    I1558101951774, Jul 18, 2019 :
    This has been happening to me once every few days for several weeks now. Until I found this thread I was prepared to return it as a defective unit but now at least we have this thread. 12/256 Blue in USA GM1917
     

  4. terahertz Cupcake Jul 18, 2019

    terahertz, Jul 18, 2019 :
    This just happened to me. Glad I found this thread. Volume up + power worked for me.
    GM1917 9.5.8.GM21AA
     

  5. sbarbatodentro Gingerbread Jul 18, 2019

    sbarbatodentro, Jul 18, 2019 :

    does not work for me (OP7Plus 12/256 EU

    fourth auto shutdown in a week
     

  6. malidan Marshmallow Jul 18, 2019

    malidan, Jul 18, 2019 :
    The best thing to do is to get the factory tool wipe the device and reflash the rom.
    If the issue persists, it will be a hardware issue that is causing the device to crash.
     

  7. Zach1403 Eclair Jul 21, 2019

    Zach1403, Jul 21, 2019 :
    Yes. Happened to my 3 day old oneplus 7! Power+ volume up buttons worked but this is a serious issue.
     

  8. Q1561256906738 Cupcake Jul 22, 2019


  9. rahulpatil2009 Cupcake Jul 22, 2019


  10. wnan42 Cupcake Jul 23, 2019


  11. Pramitshah Cupcake Jul 23, 2019

    Pramitshah, Jul 23, 2019 :
    Yeah pressing volume up and power button for about 15 seconds worked for me! Thanks
     

  12. F1563909306236 Cupcake Jul 23, 2019


    1nhale likes this.
  13. 1nhale Cupcake Jul 23, 2019


  14. Chobbes65 Eclair Jul 23, 2019

    Chobbes65, Jul 23, 2019 :
    Mine had done this twice today and I'm really not happy!
    If this isn't fixed soon, mine is going back and I'm never buying another oneplus phone again.
    Yes, I feel that strongly about this issue.
     

  15. deliriumbg Cupcake Jul 23, 2019


  16. 1nhale Cupcake Jul 24, 2019

    1nhale, Jul 24, 2019 :
    my oneplus 7 pro has started to lag every 5-10 mins and i hv to restart it again and again.. need help.. and need it fast
     

  17. oldthor Honeycomb Jul 24, 2019

    oldthor, Jul 24, 2019 :
    I found that pressing the volume up and power key to work ONLY without the charging cable plugged in. With the charging cable plugged in to the computer the key sequence wouldn't work to reboot and restore the phone. Immediately after gaining control of the phone after it just went dead I did a factory reset and hope that resolves the issue. i've had weird issues with ads popping up when using the camera for the last month or so, maybe that had something to do with it. OnePlus was totally no help, to return the phone their automated process insists on a IMIE number from the phone which you can't get if it's dead and chatting with support just gets a bunch of canned responses but little help. From this point on I figure there is no warranty to speak of with these phones and I won't buy another one
     

  18. 1nhale Cupcake Jul 24, 2019

    1nhale, Jul 24, 2019 :
    i talked to oneplus support and they suggested a cache wipe but that doesnt help.. so wat i did is that since my bootloader was already unlocked i flashed twrp recovery and cleaned my dalvik cache too.. i think this works as my phone has not bugged or lagged since 5-6 hours.. previously it was lagging after every 10-15 minutes of usage.. i dont recommend doing this.. but i suppose doing a factory reset shud help.. so backup your data and do a full factory reset
     

  19. P1564008230616 Cupcake Jul 24, 2019

    P1564008230616, Jul 24, 2019 :
    so what is going on here?

    is everyone in this thread stuck with lemons?
    was excited to buy this phone until i saw this.
     

  20. kmkozan Eclair Jul 25, 2019

    kmkozan, Jul 25, 2019 :
    Everyone seems fine with just restarting the phone when it happens.