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One out of 2 OnePlus 7 Pro is now Dead

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  1. kmkozan
    Froyo Jul 16, 2019

    kmkozan , Jul 16, 2019 :
    Just happened to me again after about 7 days of "uptime". Common Oneplus, fix this.
     

  2. prufrock55
    Cupcake Jul 16, 2019

    prufrock55 , Jul 16, 2019 :
    Same issue here for the first time after about a month of use with no problems. Phone was just under 40% charge and not being used when it happened. USA user, unlocked 12/256 Blue. Volume up + power worked after holding it down for about 10 seconds.
     

  3. I1558101951774
    Cupcake Jul 18, 2019

    I1558101951774 , Jul 18, 2019 :
    This has been happening to me once every few days for several weeks now. Until I found this thread I was prepared to return it as a defective unit but now at least we have this thread. 12/256 Blue in USA GM1917
     

  4. terahertz
    Cupcake Jul 18, 2019

    terahertz , Jul 18, 2019 :
    This just happened to me. Glad I found this thread. Volume up + power worked for me.
    GM1917 9.5.8.GM21AA
     

  5. sbarbatodentro
    Gingerbread Jul 18, 2019

    sbarbatodentro , Jul 18, 2019 :

    does not work for me (OP7Plus 12/256 EU

    fourth auto shutdown in a week
     

  6. malidan
    Nougat Jul 18, 2019

    malidan , Jul 18, 2019 :
    The best thing to do is to get the factory tool wipe the device and reflash the rom.
    If the issue persists, it will be a hardware issue that is causing the device to crash.
     

  7. sachin_johnson
    Eclair Jul 21, 2019

    sachin_johnson , Jul 21, 2019 :
    Yes. Happened to my 3 day old oneplus 7! Power+ volume up buttons worked but this is a serious issue.
     

  8. Q1561256906738
    Cupcake Jul 22, 2019


  9. rahulpatil2009
    Cupcake Jul 22, 2019


  10. wnan42
    Cupcake Jul 23, 2019


  11. Pramitshah
    Cupcake Jul 23, 2019

    Pramitshah , Jul 23, 2019 :
    Yeah pressing volume up and power button for about 15 seconds worked for me! Thanks
     

  12. 1nh4le
    Cupcake Jul 23, 2019


    1nhale likes this.
  13. 1nhale
    Donut Jul 23, 2019


  14. Chobbes65
    Froyo Jul 23, 2019

    Chobbes65 , Jul 23, 2019 :
    Mine had done this twice today and I'm really not happy!
    If this isn't fixed soon, mine is going back and I'm never buying another oneplus phone again.
    Yes, I feel that strongly about this issue.
     

  15. deliriumbg
    Donut Jul 23, 2019


  16. 1nhale
    Donut Jul 24, 2019

    1nhale , Jul 24, 2019 :
    my oneplus 7 pro has started to lag every 5-10 mins and i hv to restart it again and again.. need help.. and need it fast
     

  17. oldthor
    Honeycomb Jul 24, 2019

    oldthor , Jul 24, 2019 :
    I found that pressing the volume up and power key to work ONLY without the charging cable plugged in. With the charging cable plugged in to the computer the key sequence wouldn't work to reboot and restore the phone. Immediately after gaining control of the phone after it just went dead I did a factory reset and hope that resolves the issue. i've had weird issues with ads popping up when using the camera for the last month or so, maybe that had something to do with it. OnePlus was totally no help, to return the phone their automated process insists on a IMIE number from the phone which you can't get if it's dead and chatting with support just gets a bunch of canned responses but little help. From this point on I figure there is no warranty to speak of with these phones and I won't buy another one
     

  18. 1nhale
    Donut Jul 24, 2019

    1nhale , Jul 24, 2019 :
    i talked to oneplus support and they suggested a cache wipe but that doesnt help.. so wat i did is that since my bootloader was already unlocked i flashed twrp recovery and cleaned my dalvik cache too.. i think this works as my phone has not bugged or lagged since 5-6 hours.. previously it was lagging after every 10-15 minutes of usage.. i dont recommend doing this.. but i suppose doing a factory reset shud help.. so backup your data and do a full factory reset
     

  19. P1564008230616
    Donut Jul 24, 2019

    P1564008230616 , Jul 24, 2019 :
    so what is going on here?

    is everyone in this thread stuck with lemons?
    was excited to buy this phone until i saw this.
     

  20. kmkozan
    Froyo Jul 25, 2019

    kmkozan , Jul 25, 2019 :
    Everyone seems fine with just restarting the phone when it happens.