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One out of 2 OnePlus 7 Pro is now Dead

  1. P1564008230616
    Donut Jul 25, 2019

    P1564008230616 , Jul 25, 2019 :
    i find that hard to believe. a $700 brand new phone that shuts down itself randomly?
    even my 4 year old phone does not do that.

    does anyone know for sure that this is software-related issue that could be fixed by future updates?
     

  2. 1nhale
    Donut Jul 25, 2019

    1nhale , Jul 25, 2019 :
    yes i m assured that this is a software based glitched. as i said earlier, with a custom recovery (twrp) i just did a wipe cache/dalvik cache and my issue has been solved.. with stock recovery you just have to do a factory reset and issue will be solved for sure. just take a backup using oneplus switch app and do a factory reset and restore everything.. u r gud to go
     

  3. N1542915481159
    Cupcake Jul 25, 2019


  4. Chobbes65
    Froyo Jul 25, 2019

    Chobbes65 , Jul 25, 2019 :
    Actually, no I'm not fine with just restarting the phone.
    This is an expensive piece of kit which basically doesn't work, so why would I be fine?
    It's happened 4 times in 2 days now.
    My advice is don't buy one and that's being honest.
     

  5. 1nhale
    Donut Jul 25, 2019

    1nhale , Jul 25, 2019 :
    this thread is being hot... i wud like some moderator to report this to devs ASAP
     

    mjdb71 likes this.
  6. quinshel
    Eclair Jul 25, 2019

    quinshel , Jul 25, 2019 :
    Hi ,
    My Oneplus 7Pro - 8Gb , 256Gb , has died all of a sudden...
    I have tried many tools and all that on XDA ...the phone wont even boot.

    what wrong, there is no ONE Plus tool to even check if the phone is recoverable or what.

    its upsetting ...

    is there any solutions for this , or how to contact the support team , cause it not possible for me to go to any center to get it fixed.
     

  7. 1nhale
    Donut Jul 25, 2019

    1nhale , Jul 25, 2019 :
    unplug fromcharger if plugged in (or pc) and press volume up+power button..
     

    quinshel likes this.
  8. quinshel
    Eclair Jul 25, 2019

    quinshel , Jul 25, 2019 :
    Thanks for your reply ,

    but this does not seems to be a simple solution for the phone now ...i had keep it on charge whole day after it went dead ..also trying to unlock the boot state and all ...
    Even used the MSM tool on it ..

    Nothing really happens..
     

  9. 1nhale
    Donut Jul 25, 2019

    1nhale , Jul 25, 2019 :
    did u use power+vol up and restart your device?? you can use all the other steps (bootloader unlocking and rooting) after that.. they will all work fine
     

    quinshel likes this.
  10. Chobbes65
    Froyo Jul 25, 2019

    Chobbes65 , Jul 25, 2019 :
    And it's just happened again while I'm at work. Picked up my phone and it's dead.
    Volume and power up worked as usual, but this is getting ridiculous now.
     

  11. deliriumbg
    Cupcake Jul 25, 2019

    deliriumbg , Jul 25, 2019 :
    This keeps happening and more and more people are complaining.
    We really need an official response by OnePlus.
     

  12. cyayon
    Donut Jul 25, 2019

    cyayon , Jul 25, 2019 :
    Hi,

    Did you tried to purge cache ?
    I have a oneplus 7 pro since 2 weeks and not encountered this problem. I have also upgraded to the last update 9.5.10 and purge cache.
    However i have only an issue about bluetooth volume which is lower than my iphone 7plus.
     

  13. quinshel
    Eclair Jul 25, 2019

    quinshel , Jul 25, 2019 :
    Thank ,

    I have done that ...many times, now , everything is gone blank ...i press all combinations ...it wont even vibrate indicating there is booting happening...
    Its just a paper weight now ..
     

  14. Chobbes65
    Froyo Jul 25, 2019

    Chobbes65 , Jul 25, 2019 :
    Mine has just updated to 9.5.10 I've wiped cache so let's see how long before it dies again.
     

    quinshel likes this.
  15. cyayon
    Donut Jul 26, 2019


  16. quinshel
    Eclair Jul 26, 2019

    quinshel , Jul 26, 2019 :
    So is oneplus guys working on fixing our phone .. Or should be dump it and bbuy new one..

    Did anyone get approached by oneplus or have acknowledged the issue.
     

  17. cyayon
    Donut Jul 26, 2019

    cyayon , Jul 26, 2019 :

    Hi,

    Did you tried to purge cache ?
     

    quinshel likes this.
  18. C1564126575401
    Cupcake Jul 26, 2019

    C1564126575401 , Jul 26, 2019 :
    So i just experienced very similar if not the same issue and when i tried to post about it the phone wouldn't do it. It just hung on the Publishing... screen. I am copying this text and will keep doing it until it happens.

    Phone: OP7 Pro 8/256 Model GM1913 running OxygenOS 9.5.10.GM21BA (installed yesterday). This phone is 4 days old.

    Background: Phone was on Airplane mode and not plugged in overnight. When I woke up I saw the battery has discharged to 11%. No problem I thought - that's why we have warp charger right? So while I was getting ready the phone was charging and before leaving decided to check my email. Switched airplane mode off and surprise! - no mobile data, no wifi. I tried to switch airplane mode off/on again - no change. Then I noticed that the mobile data was enabled but there was no connection to the carrier (my other phone was connected) and wifi wouldnt even turn on! i tried to manually enable it but always reverted to off.

    I thought a restart should do the trick. The phone went into reboot and then black screen. It did not autoboot. I waited around 5 min and nothing. Trying to press and hold the power button didn't help either. So I had to google a solution for this with my old phone and ended up in this thread. Thank you for the Volume Up + Power Button hold for about 5-10 sec trick. Did the job. But a phone regardless of their price tag should not have such an issue! And I am not talking about missing notifications on social media. OnePlus, imagine.. some people need their phone to answer calls or even emergencies and a phone that is off is of no use.

    I hope a moderator can relay the above to the dev team and post a reply about this soon. Otherwise, I will be forced to return this in all other aspects amazing phone and take my money elsewhere.
     

  19. quinshel
    Eclair Jul 26, 2019

    quinshel , Jul 26, 2019 :
    My phone is gone dead . It won't do anything with any combination of buttons pressed . I use the msm tool to restore the phone but it's not rebooting or anything once the job is completed .
     

  20. P1564008230616
    Donut Jul 26, 2019

    P1564008230616 , Jul 26, 2019 :
    so no actual official announcement from oneplus other than that random article on andoroid police or whatever?