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One out of 2 OnePlus 7 Pro is now Dead

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  1. kmkozan
    Froyo Jul 27, 2019

    kmkozan , Jul 27, 2019 :
    That's it basically. Sounds like OnePlus just told them they were working on it to bury the story. I wish more sites would report on it.
     

  2. dillen_althomps
    Cupcake Jul 27, 2019

    dillen_althomps , Jul 27, 2019 :
    <edit>: On seeing this thread, I tried the down and power button/up and power button thing and it booted the phone. whew. Went back to the chat service and they walked me through emptying my cache; they said that will prevent it from happening again. Quick service was appreciated. Still, emotional rollercoaster of it happening. Hopefully won't repeat.

    OP: My Oneplus 7 Pro phone just died this morning too. Charged it overnight, was working fine this morning, and took it out of my pocket at lunch and it wouldn't turn on. Nothing. Tried the power/left button. Still nothing. Sending it back for repairs. Glad to know this isn't only happening to me. Just bought it last month.
     
    Last edited: Jul 27, 2019

  3. toastytoast1234
    Marshmallow Jul 27, 2019

    toastytoast1234 , Jul 27, 2019 :
    Well that's mighty Christian of you.
     

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  4. dillen_althomps
    Cupcake Jul 27, 2019

    dillen_althomps , Jul 27, 2019 :
    Heh. Not Christian. Much rather be in Irish hell with all the lively folk and good music than plinking harps. And if it's not just me, it means this is going to get fixed for all of us, rather than shipping things back and forth and getting side eye that we each did something to the phone to make this issue happen.
     

  5. quinshel
    Eclair Jul 27, 2019

    quinshel , Jul 27, 2019 :
    Nothing yet, saw some YouTube talking about it on thier channel Everyone disappointed... Now we need to get hold on Carl Pie and Ask Him why u do this.
     

  6. Amatory
    Gingerbread Jul 27, 2019

    Amatory , Jul 27, 2019 :
    Weird. No problems for me. Although I have had several other phones do it in the past.
     

    quinshel likes this.
  7. xer0w
    Froyo Jul 27, 2019

    xer0w , Jul 27, 2019 :
    Another one here with the black screen of death.
    It happens about once every few weeks now, I'm running the latest 9.5.10, although the issue occurred on the previous version too.
    Each time I restart using Volume Up+Power and then clear the cache, so its clearly not related to just clearing the cache.
     

    quinshel likes this.
  8. quinshel
    Eclair Jul 28, 2019

    quinshel , Jul 28, 2019 :
    So what is the news, I have been checking all solutions , but not yet reached onto anything and Oneplus , how to contact them ..for such issues , I am out of India ...and its difficult for me to go to customer service to get this fix.

    Has anyone taken the phone to customer service and ask them what to do about it.

    Please update.
     

  9. AlecH
    Cupcake Jul 28, 2019

    AlecH , Jul 28, 2019 :
    Thank you - my phone went dead and would not start - holding pwer + vol up button got it restarted. Last battery situation before i noticed that the phone was dead was around 50%. After charging all night and having it restart with the one and vol up battery is at 84%.
     

  10. Araphin
    Cupcake Jul 28, 2019

    Araphin , Jul 28, 2019 :
    Happened for the third time now. Haven't found the reason yet.
    First time: July 6th (in the morning after already using it for a bit)
    Second time: July 10th (somewhere at night, woke up to dead phone, missed my alarm)
    Thought it was fixed but happened again just now
    Third time: July 28th (woke up to dead phone, missed alarm. Luckily it is a Sunday)
    Haven't found a pattern yet. Hope we get an official response.
     

    quinshel likes this.
  11. cyayon
    Donut Jul 28, 2019

    cyayon , Jul 28, 2019 :
    i have a oneplus pro 7 since 3 weeks and not encountered this issue.
    But, i am sure i will get it sooner or later...
    if oneplus do not patch this next week, i think i will return my phone and get money back.
    i am coming from iPhone and i am not really confident to oneplus to be able to maintain on the long term a phone.
     
    Last edited: Jul 28, 2019

    quinshel likes this.
  12. M1558387534709
    Cupcake Jul 28, 2019

    M1558387534709 , Jul 28, 2019 :
    Same issue, sent to repair, but they did nothing because it can be turned on with Vol Up + Power button .
     

    quinshel likes this.
  13. cyayon
    Donut Jul 28, 2019


  14. kmkozan
    Froyo Jul 28, 2019

    kmkozan , Jul 28, 2019 :
    Apparently not. I will never buy another OnePlus again. This is unacceptable.
     

  15. M1558661321985
    Cupcake Jul 29, 2019

    M1558661321985 , Jul 29, 2019 :
    My OnePlus 7 Pro (less than 2 months old) just died and refused to turn on. I can't find the tech support phone number anywhere on the OnePlus website. What is their number (in the U.S.)?
     

    quinshel likes this.
  16. M1558661321985
    Cupcake Jul 29, 2019

    M1558661321985 , Jul 29, 2019 :
    Yes, it just happened to me this afternoon. I was still using it 30 min ago. Now it won't turn on. Battery was around 70% the last time I checked.
     

    quinshel likes this.
  17. quinshel
    Eclair Jul 29, 2019

    quinshel , Jul 29, 2019 :
    I hope so , or its going to be a New York times front page Cover Story ..
     

  18. cyayon
    Donut Jul 29, 2019


    quinshel likes this.
  19. Chobbes65
    Froyo Jul 29, 2019

    Chobbes65 , Jul 29, 2019 :
    I would suggest anyone who can return and get their money back does so. No point leaving it and ending up with an expensive paperweight.
    I've learned my lesson, I won't be buying another oneplus product, plus I'll be warning friends and colleagues not to buy one either!
     

  20. quinshel
    Eclair Jul 29, 2019