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One Plus 6 Crash Dump Mode - Dead Phone

  1. Krishiikaaa
    Cupcake Apr 12, 2021

    Krishiikaaa , Apr 12, 2021 :
    On 29th March 2021 my One Plus 6 Device went into Qual Comm Crash Dump Mode I was simply watching watching WhatsApp status and when my brother tried to fix it because there is no stock rom available for the device on the site it could not be rebooted and hence was dead. We showed it to nearest Service Care Center they took almost 4 days to check the issue and then said that motherboard is dead and it will cost upto 18,000 to repair. I purchased this device in May 2018 it costs me 35,000 Rs. and now its not working. These issue is probably because of update I got 3 days back that is 26th March 2021. Oneplus should atleast provide good services for the same. I loved the device when I was using it. I even want to buy Oneplus again but I am thinking that other devices will also have same issue and they won't provide good money and also repair for the same. Investing such huge amounts and not getting satisfied.
     

    #1
    iamrj, Koushik Aithal and Caoimhín like this.
  2. sumitMZ007
    Jelly Bean Apr 12, 2021


    #2
    Caoimhín and Tokolozi like this.
  3. Tokolozi
    Most Original Avatar Apr 12, 2021

    Tokolozi , Apr 12, 2021 :
    Honestly @Caomhin is best here, he has the links ready for it!
     

    #3
  4. Caomhin
    OnePlus 9 Series Expert Community Expert Apr 12, 2021

    Caomhin , via OnePlus 6T , Apr 12, 2021 :
    Follow the instructions to use the MSMDownload Tool for OnePlus 6 Series phones

    ⚠️Make sure you choose the files for your Model of phone. ⚠️

    https://www.thecustomdroid.com/oneplus-6-6t-unbrick-guide/

    Scroll down to view the Unbrick details and downloads.

    Download and use the Android version you want TO use to unbrick the phone with for your OnePlus .

    Once you have the phone backup and running.

    Install OTA updates to get the most recent update.
     

    #4
  5. Caomhin
    OnePlus 9 Series Expert Community Expert Apr 12, 2021


    #5
    Tokolozi likes this.
  6. yash00012
    Honeycomb Apr 15, 2021

  7. iamrj
    Ice Cream Sandwich Apr 22, 2021

    iamrj , Apr 22, 2021 :
    May be, It was a bad luck so sorry to hear this from you 🙈
     

    #7
  8. Krishiikaaa
    Cupcake Apr 23, 2021

    Krishiikaaa , Apr 23, 2021 :
    Well i have tried all these things but it didnt worked out.
     

    #8
  9. Caomhin
    OnePlus 9 Series Expert Community Expert Apr 23, 2021

    Caomhin , via OnePlus 6T , Apr 23, 2021 :
    Your only other option would be to bring it to a OnePlus Approved Service centre and let them investigate the issue as it appears to be a hardware problem.
     

    #9
  10. T1577808306690
    Cupcake May 24, 2021

    T1577808306690 , May 24, 2021 :
    Did your phone died suddenly and not turning on even after pressing the volume up with power button ...same thing happened to my one plus 6 on 5th May 2021😔
     

    #10
  11. T1577808306690
    Cupcake May 24, 2021

    T1577808306690 , May 24, 2021 :
    Also I don't think your phone is in crash dump mode
    I think your phone's charging ic or power ic is defected
    You should contact a trusted local repair center .
     

    #11
  12. sumitMZ007
    Jelly Bean May 24, 2021

    sumitMZ007 , via OnePlus 6 , May 24, 2021 :
    She already mentioned that her phone is showing Qualcomm crash Dump mode and many phones after recent updates have suffered same faith! Only way out is to install custom rom or visit trusted local technician who knows about such cases! And I don't think that it's a motherboard failure or IC failure!
     

    #12
  13. T1577808306690
    Cupcake May 24, 2021

    T1577808306690 , May 24, 2021 :
    What if phone is not responding? Even after connecting to pc
    Mine is not responding
    It's completely dead
     

    #13
  14. sumitMZ007
    Jelly Bean May 24, 2021

    sumitMZ007 , via OnePlus 6 , May 24, 2021 :
    It won't respond because it's in that state ! It's not that the phone has become completely trash it's just in that state and needs to be brought back to functionality! And one advice before updating to any OTA update always check issues are happening to other users and if it feels safe then only update otherwise some updates makes phones completely unusable!

    Check this thread for Qualcomm crash Dump mode info & solution!
    information:https://forums.oneplus.com/threads/qualcomm-crashdump-mode-for-oneplus-6.1140365/
     

    #14
  15. T1577808306690
    Cupcake May 24, 2021

    T1577808306690 , May 24, 2021 :
    My OP6 is not showing this crashmode
     

    #15
  16. Praveench
    Eclair May 24, 2021


    #16
    Caoimhín likes this.
  17. T1577808306690
    Cupcake May 24, 2021

    T1577808306690 , May 24, 2021 :
    My OP6 is not vibrating or showing any signs ...I have tried all of this
    Nothing is working
    Could there be an hardware issue ?
     

    #17
  18. sumitMZ007
    Jelly Bean May 24, 2021

    sumitMZ007 , via OnePlus 6 , May 24, 2021 :
    Then only service center guys or local technician can tell whether it's display issue or motherboard issue or battery issue! All the best !👍🏻
     

    #18
  19. T1577808306690
    Cupcake May 24, 2021

    T1577808306690 , May 24, 2021 :
     

    #19
    sumitMZ007 likes this.
  20. Lakshya_12
    Cupcake May 28, 2021

    Lakshya_12 , May 28, 2021 :
    Same on 14th May 2021, lockdown is going on Cant do anything.
     

    #20