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One plus 6 Freezes and blacks out! Switch off and on seems to be the only option!

  1. Karthik Prasadh Eclair Jun 12, 2018

    Karthik Prasadh, Jun 12, 2018 :
    I am facing a peculiar problem after this recent update 5.1.6. It happened to me many times today (though first instance is only today) when I was using my phone primarily for browsing and making some payments. All of a sudden the screen freezes, the notification light becomes cyan colour and no finger print or the switch off button would work to awaken it again. The only option is to switch off completely and then the same steps repeat after some time...

    Not sure if someone faces similar issue, please voice out if it is common... else I have to get in touch with customer support.
     

    #1
  2. C1528795502916 Eclair Jun 12, 2018


    #2
  3. C1528795502916 Eclair Jun 12, 2018


    #3
    Karthik Prasadh likes this.
  4. T1527916282903 Cupcake Jun 12, 2018


    #4
    Karthik Prasadh likes this.
  5. sandeeprds95 Cupcake Jun 13, 2018

    sandeeprds95, Jun 13, 2018 :
    Even I am facing this issue.
    Some times I get a long beep sound too and the system hangs and blacks out. And yes, facing this after the recent update.
    Has OP confirmed any patch update for this? Whoever gets a response from OP team, please update it here.
     

    #5
  6. F_Jigar_Mehta_lzDs Cupcake Jun 13, 2018


    #6
    C1528795502916 likes this.
  7. C1528795502916 Eclair Jun 13, 2018

    C1528795502916, Jun 13, 2018 :
    I am also facing that problem and also suddenly screen getting locked while using
     

    #7
    N1528078399793 and chinmoyroy10 like this.
  8. vaibhavvc Froyo Jun 13, 2018

    vaibhavvc, Jun 13, 2018 :
    I'm facing the issue that OP is talking about. It happened 4 times in the matter of one day. Dont know what to do
     

    #8
  9. F_Jigar_Mehta_lzDs Cupcake Jun 13, 2018

    F_Jigar_Mehta_lzDs, Jun 13, 2018 :
    also the "swipe up to answer calls" feature , once turned on , actually disconnects all I'm coming calls when you try to answer them .
     

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  10. G_Mantej_Gill_Lhka Cupcake Jun 13, 2018


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  11. A1527066874074 Cupcake Jun 13, 2018


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  12. Heena Varia Gingerbread Jun 13, 2018


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  13. A1527066874074 Cupcake Jun 13, 2018


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  14. jayshank7 Honeycomb Jun 13, 2018


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  15. C1528795502916 Eclair Jun 13, 2018

    C1528795502916, Jun 13, 2018 :
    support told me that we have to downgrade the OS . firstly we have to download 5.1.5 , certificates and drivers in system only. They will remotely downgrade the OS. we cannot downgrade though mobile .
     

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  16. Rohitvs55 Cupcake Jun 13, 2018


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  17. F1524753775174 Cupcake Jun 13, 2018


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  18. Karthik Prasadh Eclair Jun 13, 2018

    Karthik Prasadh, Jun 13, 2018 :
    that's not fair!
     

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  19. Z1528733275789 Cupcake Jun 13, 2018


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  20. ashokupadhya Cupcake Jun 13, 2018

    ashokupadhya, Jun 13, 2018 :
    similar problem here...the phone justs blacks out..with the notification alert turning blue..the only option is to switch it off n turn it on again..
     

    #20