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One plus 6 reboots in pocket, wipes phone

  1. E1567618429408
    Cupcake Oct 26, 2021

    E1567618429408 , Oct 26, 2021 :
    Listening to music, and headphones disconnect. Take phone out of pocket, and I see a screen -all Chinese. I shutdown phone and restart and am presented with START UP screens - the phone has completely lost everything and is asking for setup parameters. How can this happen in my pocket ?
    Just feel like throwing it in garbage right now..
     

    #1
  2. Caomhin
    OnePlus 9 Series Expert Community Expert Oct 26, 2021

    Caomhin , via OnePlus 9 Pro , Oct 26, 2021 :
    Sounds like a system crash. It's always good practice to have a backup solution in the event of such issues.

    Please send Bug reports and give Feedback on the issues back to the OnePlus OOS developers. So that they can investigate them.
    https://forums.oneplus.com/feedback/

    And you can also contact OnePlus support directly to see if they have more information on your issue. Scroll down the page for Email, Phone contact and online Chat details.
    https://www.oneplus.com/support
     

    #2
    Tokolozi likes this.
  3. E1567618429408
    Cupcake Oct 26, 2021

    E1567618429408 , Oct 26, 2021 :
    I am DONE with this phone and won’t spend another second screwing with it. Soon as my new phone arrives (NOT ONEPLUS ! ) It goes in the garbage. This simply is unacceptable and I no longer trust the brand.
     

    #3
  4. Tokolozi
    Most Original Avatar Oct 26, 2021

    Tokolozi , Oct 26, 2021 :
    Okay..
    Bye?
     

    #4
    Caomhin likes this.
  5. Caomhin
    OnePlus 9 Series Expert Community Expert Oct 26, 2021

    Caomhin , via OnePlus 9 Pro , Oct 26, 2021 :
    Just be sure you have a backup solution on your new phone, just in case, you never know what can happen over the time you have that phone 👍
     

    #5
    Tokolozi likes this.