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one plus 6t back glass broken

  1. paplesh
    Cupcake Sep 16, 2020

    paplesh , Sep 16, 2020 :
    can anyone help me. my one plus 6t midnight black back glass has been broken. I have complimentary -1 Year Extended Warranty Protection Plan Service valid till 04 October 2021. Will it cover the back glass repair?
     

    #1
  2. SoniaB
    Nougat Head Moderator Sep 16, 2020

    SoniaB , Sep 16, 2020 :
    You need to contact OnePlus support or check the terms and conditions. I do recall reading in previous threads that you are covered for one break incident. This is for cases if within the first year for those that have additional insurance with servify.
    Extended warranty is for electrical and mechanical breakdown only.

    See here for the terms and conditions: https://servify.in/termsandconditio...tion & registration,of purchase of the Device
     
    Last edited: Sep 16, 2020

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  3. naheedmir
    Gingerbread Sep 16, 2020

    naheedmir , Sep 16, 2020 :
    Hi Paplesh,
    I and my friends are using OnePlus mobile phones. We are great fans of OnePlus as its services are highly commendable.
    Now in your case, you should go through the terms and conditions first. See whether this breakage of back glass comes under the company's area of responsibility or not.
    Also, keep in mind that any personal damage of the phone may not come under the company's policies. Though you have a warranty till 4th October 2021, just check the company's terms and conditions and do as say.
     

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  4. K1594004061744
    Eclair Sep 17, 2020

    K1594004061744 , Sep 17, 2020 :
    The complimentary EW Plan covers manufacturer defects and not any physical damage.
     

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