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One Plus 6T Black Screen Issue

  1. G_Alex_Casanovas_YRyL Cupcake Nov 28, 2018

    G_Alex_Casanovas_YRyL, Nov 28, 2018 :
    I was a proud owner of a One Plus 6T. I got it in the Barcelona Pop Up Event after a long wait and I cannot be more disapointed.

    The phone stopped working after just more than 3 weeks. The screen is pitch black but the phone is still working since you can feel the vibration and can still be recognised by a computer.

    I am massively dissappointed with the phone. I have been talking with Technical Support for a couple of days now, but my phone is still broken and I might need to get another cheap phone while I wait.

    Does anyone of you have the same issue?
     

    #1
  2. E1542577595770 Cupcake Jan 1, 2019

    E1542577595770, Jan 1, 2019 :
    Hi! I got the exact same issue!
    I got my 6T about three weeks ago and yesterday it stopped working. Since the screen is not responsive, all I can do is turn the flashlight on/off, I don't know how to get the IMEI number.
    How did you do?
     

    #2
    F_Victor_Bipen_OODr likes this.
  3. A1546468996621 Cupcake Jan 2, 2019

    A1546468996621, Jan 2, 2019 :
    I have this issue just today. I've not gotten back to the original charger to troubleshoot. It did show me connected at first when I connected to the computer but that stopped working as well. No lights, nothing.
     

    #3
  4. A1546468996621 Cupcake Jan 3, 2019


    #4
    Oneplus_Al_Tiangco likes this.
  5. M1509883999816 Cupcake May 6, 2019

    M1509883999816, May 6, 2019 :
    I faced same issue..suddenly screen went black..first I thought it's battery down but then it's ringing and even respond ding to answer call swipe .but screen stay black..huge disappointment..just used it couple of months. bought it fro. India and now m in a country where they dnt have OP stores..
    anyone plss help if you know the resolution.
     

    #5
  6. O1561440083406 Cupcake Jun 25, 2019

    O1561440083406, Jun 25, 2019 :
    I'm on my second 6T. My first one, screen went black except for the top 1/4 inch. Was never able to get it to turn off or restart. Tonight the exact same thing happened though after multiple attempts I was able to shut down the phone and turn on. Problem resolved itself. My best friend also bought a 6T on my recommendation. She had the exact same issue. Interestingly, the times it happened, we were playing Pokemon Go, with fully charged batteries. So does OnePlus have something against Pokemon?
     

    #6
  7. B1542090850917 Cupcake Jul 18, 2019

    B1542090850917, Jul 18, 2019 :
    hey my one plus 6t screen turn out black but phone is working like vibration it's occur multiple times so, what's the solution
     

    #7
  8. rikomaru Cupcake Jul 18, 2019

    rikomaru, Jul 18, 2019 :
    I had that problem too but strangly as i tried to remove the backcover of the phone it came back
     

    #8
  9. F_Victor_Bipen_OODr Cupcake Jul 18, 2019


    #9
  10. F_Victor_Bipen_OODr Cupcake Jul 18, 2019

    F_Victor_Bipen_OODr, Jul 18, 2019 :
    My oneplus 6T went dead and I had to press the power button and volume down key for 5 min continuosly to get it started. It also keeps restarting for no good reason. Its annoying me. The customer support for oneplus6T is horrible
     

    #10
  11. Y1553055785913 Cupcake Jul 28, 2019

    Y1553055785913, Jul 28, 2019 :
    hell0, good day

    anyways, I had the exact same problem, however, my phone was already turned completely off prior to the screen turning black, so none of the button functions work. my hypothesis as to why it isn't responding is that I was attempting to flash twrp onto my oneplus 6t while not having turned on oem unlocking before actually flashing. is there a way that I can undo the flashing, or that it was just a security breaker of some sort, and I that I can swith it off? right now, I cant interact with it in any sort of way. all of the buttons don't work and im so sad. plz help as soon as possible =/
     

    #11