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One Plus 7 Pro Display Crazy Ghost touch after being dead

  1. Area1
    Cupcake Jul 26, 2019

    Area1 , Jul 26, 2019 :
    Hello

    I'm having a really really weird issu. My screen won't light up at all. I can still feel the vibrations but nothing else. I tried the vol up and power combinason but it vibrate one time and stay all black.

    Please somebody help :(

     

    #1
  2. Area1
    Cupcake Jul 26, 2019

    Area1 , Jul 26, 2019 :
    The screen now lights up but the color are very bad the black is now dark green, and i have crazy ghost touching and dead touch zone spot ... So disapointed :(
     

    #2
  3. Area1
    Cupcake Jul 27, 2019


    #3
  4. Area1
    Cupcake Jul 27, 2019

    Area1 , Jul 27, 2019 :
    Anyone ?

    No one else had this issue ? I never drop the phone or anything, this happened out of the blue ... I really don't wanna have to send it back...

    First time I pay that much money for a phone ... First time i get a oneplus... probably the last time
     

    #4
  5. BeingIncog
    Nougat Jul 27, 2019


    #5
  6. malidan
    Nougat Jul 27, 2019

    malidan , Jul 27, 2019 :
    Back up that which you do not wish to lose and factory reset the device. If the issue still persists after the reset, contact support to arrange a RMA or a repair.
    Good luck
     

    #6
  7. Area1
    Cupcake Jul 27, 2019

    Area1 , Jul 27, 2019 :
    Yea I just opened a service request. Sadly i can't back up or do a factory reset the fantom touch get so crazy that I cannot go in the proper settings to that.
     

    #7
  8. Area1
    Cupcake Jul 30, 2019

    Area1 , Jul 30, 2019 :
    Unbelievible One plus says that I must pay to fix the phone ... I already paid the phone 759 euro, it stopped working after less than 2 month... the phone is in perfect shape 0 scratch, never drop. If the screen was okay I could sell it as new... This is unacceptable ...

    upload_2019-7-30_18-16-40.png
    I'm not paying anything more ... C'mon One plus ...
     

    #8
  9. Area1
    Cupcake Jul 31, 2019

    Area1 , Jul 31, 2019 :
    I did some reasearch and what oneplus is doing is illegale withing the first 6 month they must repair, replace at 0 cost the defective product or reimburse. This is europeean law.

    https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm

    Extract...
    • If your product breaks within the first 6 months, it is assumed that the problem existed when you received the goods, unless the trader can prove otherwise. Therefore, you have the right to a repair or replacement free of charge, or if this turns out to be too difficult or costly, you may be offered a price reduction or your money back
     

    #9
  10. Area1
    Cupcake Aug 1, 2019

    Area1 , Aug 1, 2019 :
    I'm now getting outrageously ignored by customer service... when u think u can't get any lower...
     

    #10
  11. Khrystyna
    Donut Aug 2, 2019


    #11
  12. M1560391326310
    Eclair Aug 2, 2019


    #12
  13. Area1
    Cupcake Aug 6, 2019

    Area1 , Aug 6, 2019 :
    I got from Fnac.com their official french partner. Yet they told me to contact one plus directly
     

    #13
  14. Area1
    Cupcake Aug 8, 2019

    Best Answer
    Area1 , Aug 8, 2019 :
    One Plus did the repair under the warranty

    Thanks to them.
     

    #14
  15. NAJIL_A_K
    Eclair Aug 17, 2019

    NAJIL_A_K , Aug 17, 2019 :
    good to hear. when I read the above I was a little bit shocked that if it happens to me ,what could I do. I think u contacted them earlier and they said u heve to pay for it ? what did u do to get it under warranty ?
     

    #15
  16. Area1
    Cupcake Aug 18, 2019

    Area1 , Aug 18, 2019 :
    I said that I would not pay more for a phone that was under warranty with less than 2 month of existence. They had a second techinician look at it I guess. And they confirmed the reparation under warranty.
     

    #16
  17. NAJIL_A_K
    Eclair Sep 1, 2019


    #17
  18. clammy77
    Cupcake Oct 24, 2019


    #18