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One plus 7 pro front/back camera flash not working via OnePlus 7 Pro

  1. Saravanan.M.S
    Eclair Apr 13, 2021

    Saravanan.M.S , via OnePlus 7 Pro , Apr 13, 2021 :
    One plus 7 pro front/back camera and flash not working for more than 5 months, after repeated visits and enquiries through forums,Insta, Twitter issue is not resolved yet.

    Multiple users of one plus 7 pro globally are facing this issue yet one plus is about to speak a single word about this issue or have given an solution for this issue.

    Expecting one plus atleast now to resolve this issue
     

    #1
  2. Artemus.
    Community Hero 2020 Apr 13, 2021

    Artemus. , Apr 13, 2021 :
    Have you tried visiting a service center? It might be hardware-related.
     

    #2
    akks and Tokolozi like this.
  3. Saravanan.M.S
    Eclair Apr 13, 2021

    Saravanan.M.S , via OnePlus 7 Pro , Apr 13, 2021 :
    Yes, This is definitely not a hardware issue, when I visited service centre I saw many users with the same issue and the service centre persons too accepted the same saying it's a bug. It has hit front cameras and when we roll back to previous version back cam and flash starts working. Now when I upgraded to android 11 again it stopped working
     

    #3
  4. Artemus.
    Community Hero 2020 Apr 13, 2021

    Artemus. , Apr 13, 2021 :
    So it stopped working when updating to A11 but worked on A10. I believe your answer lies in that factoid.
     

    #4
  5. Saravanan.M.S
    Eclair Apr 13, 2021

    Saravanan.M.S , via OnePlus 7 Pro , Apr 13, 2021 :
    No when I updated initially to 10.3 or some version in 10 series Front,back cam, flash, messages app, YouTube stopped working, then I visited service centre, at that time they rolled back to previous version oand then only back cam, messages app, YouTube and flash worked. Front cam didn't work.

    After 4-5 months of usage without updating the system it was working fine,now after 5 months when I decided to update all others stopped working but this time messages app and YouTube still works whereas front,back cam and flash is dead.

    When I choose to click torch option it says "Camera is in use" when I try to click camera app it just flashes black screen and returns to homepage. Attaching Screenshots of both
    1618342393878.jpg

    1618342393940.jpg
     

    #5
  6. mojoyoyo77
    Assistant Head Moderator Assistant Head Moderator Apr 13, 2021


    #6
    Artemus. likes this.