One plus 7 pro front Camera issue after the new update

  1. Sau23
    Cupcake Jun 9, 2021

    Sau23 , Jun 9, 2021 :
    The front camera of one plus 7 pro started working slowly. It even doesn't recognize the face detection to unlock the phone. When use to click photos, it opens with some white display then in blury mode and then frozen picture of yours and then it works. This is very frustrating. If these are the new updates then I doubt I will continue with any of One plus phones in future. #OnePlus7Pro.

  2. Caomhin
    OnePlus 9 Series Expert Community Expert Jun 9, 2021

    Caomhin , via OnePlus 9 Pro , Jun 9, 2021 :
    Clear the Oneplus Camera App info Cache and App info Storage

    Also Clear the Oneplus Camera Service App info Cache and App info Storage as well.

    Restart the phone and check if this can help.

    Tokolozi and Aaron2017 like this.
  3. Sau23
    Cupcake Jun 9, 2021

  4. Tokolozi
    Most Original Avatar Jun 9, 2021

    Tokolozi , Jun 9, 2021 :
    Then it would be your best bet to contact support.
    Or try a full factory reset, back up your data first.

    Artemus. and Caomhin like this.
  5. Ankita_S.
    OnePlus Bug Hunter Staff Member Jun 9, 2021

    Ankita_S. , Jun 9, 2021 :
    It would be our pleasure to resolve the issue that you are facing. We have dropped you a message for more details required to get this sorted out. Hope you would get back to us at the earliest.


  6. D1560375760435 , via OnePlus 7 Pro , Jun 9, 2021 :
    Hi Ankita.

    Would you be able to get into contact with me as well please? As I am also having exactly the same issues. Thanks.

  7. fdiblasi
    Eclair Jun 20, 2021

    T1626167663691 likes this.
  8. Artemus.
    Community Hero 2020 Jun 21, 2021

    Artemus. , Jun 21, 2021 :
    Try sending them a message instead.

    fdiblasi and Caomhin like this.
  9. smulmeister
    Cupcake Jun 28, 2021

    smulmeister , via OnePlus 7 Pro , Jun 28, 2021 :
    Can you please contact me too? Facing the same issue

  10. migue22
    Cupcake Jun 28, 2021

    migue22 , Jun 28, 2021 :
    Could you send me the message? I have the same problem :(

  11. B33t
    Cupcake Jun 28, 2021

  12. Croub
    Cupcake Jul 9, 2021

  13. T1626167663691
    Cupcake Jul 13, 2021

  14. KluGe
    Lollipop Jul 13, 2021

    KluGe , Jul 13, 2021 :
    Haha! :D
    You wrote the answer already: "after the new update"

    Use Search to find how to roll back to the former OS.

    And: Hashtags do not work here! ;)

    Caomhin likes this.
  15. Sau23
    Cupcake Jul 14, 2021

    Sau23 , via OnePlus 7 Pro , Jul 14, 2021 :
    I don't know who needs to hear this but the worst service ever I have experienced with Customer Care so far is OnePlus. I did rollback to previous version and what not I could. Nothing worked. Finally booked repair request for Front Camera with CTDI, which after diagnosing tells me to replace the screen which had no issue till date and sent the quotation of €207.14 including service cost. How great is that when I can see on portal clearly it is just €13.40 for a front camera repair!!!!! I have lost all my faith in these guys. Anybody else who's trying to.get their phone back on track, God bless you.

    aman.singh2502 likes this.
  16. Artemus.
    Community Hero 2020 Jul 14, 2021

    Artemus. , Jul 14, 2021 :
    You also have to factor in labor costs involved and possible VAT (not sure how it works in Europe), not to mention the cost of shipping.

    Caomhin likes this.
  17. Sau23
    Cupcake Jul 14, 2021

    Sau23 , via OnePlus 7 Pro , Jul 14, 2021 :
    Labor Cost is 22€-24€. I agree. But screen repair is for 184€ whereas front camera change is only 13.4€. I agree to pay shipping and labor charges. But Not the unnecessary default that never occurred in my phone and pay 184€ for it.

  18. nerdkabir
    Jelly Bean Jul 16, 2021

    nerdkabir , via OnePlus 7 Pro , Jul 16, 2021 :
    I believe Sau23 is saying that he only complained about an issue with his front facing camera unit, so he was expecting to pay only for that. But the Service center seem to have figure/dug bigger issue/fault or what ever. I don't understand how or why Screen will come into play when his device was working fine, only with front camera issue.


  19. C1561337718929
    Cupcake Jul 18, 2021

  20. Sau23
    Cupcake Jul 18, 2021

    aman.singh2502 likes this.