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one plus 7 pro front camera not working

  1. sai kiran509
    Cupcake Sep 2, 2020

    sai kiran509 , Sep 2, 2020 :
    I am the user of one plus 7 pro . today I got an issue with my front camera. it is not working. could you please provide any update regarding it
     

    #1
  2. pablofg1978
    Head Moderator Head Moderator Sep 2, 2020

    pablofg1978 , Sep 2, 2020 :
    try to clean the camera app cache.
    Please, explain better what issues do dou have, "not working" does not give much information
     

    #2
  3. sai kiran509
    Cupcake Sep 2, 2020

    sai kiran509 , Sep 2, 2020 :
    I have done the cleaning the camera cache and disabled and enabled it and restart the phone . As I said not working means while trying to open the front camera , a black screen is appearing .
     

    #3
  4. pablofg1978
    Head Moderator Head Moderator Sep 2, 2020

    pablofg1978 , Sep 2, 2020 :
    Did you updated the camera app from other sites like apk mirror?
     

    #4
  5. sai kiran509
    Cupcake Sep 2, 2020

    sai kiran509 , Sep 2, 2020 :
    no I didn't do anything while trying to unlock the mobile from face unlock it is showing unable to unlock with face so I have unlock the mobile with finger print and opened the camera and turned on front camera it is showing black screen and so I can't understand what happened could you please resolve the issue I have to talk with my parents every day as I am doing my masters currently and I am in abroad.
     

    #5
  6. pablofg1978
    Head Moderator Head Moderator Sep 2, 2020

    pablofg1978 , Sep 2, 2020 :
    I suggest you to contact support or visit a service center
    https://oneplus.com/support
     

    #6
  7. sai kiran509
    Cupcake Sep 2, 2020


    #7
  8. pablofg1978
    Head Moderator Head Moderator Sep 2, 2020

    pablofg1978 , Sep 2, 2020 :
    Contact support using the link that I gave you
     

    #8
  9. KashishB
    Cupcake Sep 3, 2020

    Last edited: Sep 4, 2020

    #9
  10. R1599504203803
    Cupcake Sep 7, 2020

    R1599504203803 , Sep 7, 2020 :
    I m facing the exact same issue , front camera goes black screen and freezes but the back camera works fine

    Has anyone found a fix ??
     

    #10
  11. ercpunk
    Eclair Sep 10, 2020

    ercpunk , via OnePlus 7 Pro , Sep 10, 2020 :
    I have the same problem since a month ago with the front camera, oneplus support didn't answered so i tried to find the solution by myself. I erased caché, started in safe mode, factory reset and two days before also rear camera stopped working so i had to go to a technical support here at my country (I'm from Ecuador and oneplus hasnt arrived here Yet) what they told me Is that the front camera has circuited or burned, they said that humidity did this. The rear camera uses the same path so now i have to bring from outside the country a new front camera.. that's the only Solution
     

    #11
  12. pg.magno
    Cupcake Dec 7, 2020

    pg.magno , Dec 7, 2020 :
    Same I cant use any camera apps the screen just goes black for front and rear camera...erase cache/factory reset with no success and no answer from support to my ticket.

    Can't find any camera diagnostics test to see if this is an hardware issue or software... Multiple apps actually freeze as well like the default message app. I can only see the previews of the text messages I m sent.

    Very sad situation.

    Need a new phone been like this for 2 months. Guess it's not going to be a Oneplus for sure.
     

    #12
  13. Appy85
    Cupcake Dec 10, 2020


    #13
  14. Appy85
    Cupcake Dec 10, 2020


    #14
  15. JulianAB6
    Froyo Dec 13, 2020


    #15
  16. AccountSuspended
    Eclair Dec 19, 2020

    AccountSuspended , Dec 19, 2020 :
    Hello all!

    I too face the Great 1+7P Camera Problem of 2020™ on my 1+7P.

    I discovered that I am able to get the front camera (the "selfie" camera / the motorized camera that moves up and down) to function by following these steps:

    1. From Home Screen, navigate to App Drawer
    2. Locate the Camera App icon.
    3. Long press the Camera App icon; a series of four shortcuts appear.
    4. Choose "selfie".

    This is the only way I can get this camera to function at all, yet sometimes even with this workaround taking a photo (by pressing 'vol down' or the 'snapshot button' on screen) does not work.

    A workaround for this workaround (never settle) is:
    Take a screenshot (by pressing 'vol down + power button') to capture a low quality screen capture of what your camera displays on your screen.


    I am running:
    OOS 10.3.4 beta 19 on gm1915 Android 10
    Camera 3.10.26
    (bootloader unlocked via obtained unlock.bin file frome Oneplus directly, flashed with Fastboot)

    (I too have wiped cache/reset app/ +all apps / +factory reset, to no avail; the three rear facing cameras have stopped working.)

    Though not even a 25% fix, hope this does help someone out as much as it can.
     
    Last edited: Dec 19, 2020

    #16
  17. 1PlusIkadch
    Cupcake Jan 10, 2021


    #17
  18. Bittoo06
    Jelly Bean Jan 10, 2021

    Bittoo06 , Jan 10, 2021 :
    Clean caches and junk. Restart your phone. If your phone has heated up, let it cool down.
     

    #18
  19. jose.antonio04
    Cupcake Jan 26, 2021

    jose.antonio04 , Jan 26, 2021 :
    ❗❗❗❗❗Guys, Ive had the same problem for about a month now, and about 20 minutes ago I dropped my 7 pro off a chair, and the back camera worked again, the flashlight did, youtube and snapchat, even the WhatsApp microphone, everything worked again, until I restarted my phone and everything went back to not working :((
     

    #19
  20. click312
    Donut Jan 27, 2021


    #20