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One Plus 7 screen freezes any moment

  1. F_Gargee_Pattnaik_Gtmy Cupcake Jul 11, 2019

    F_Gargee_Pattnaik_Gtmy, Jul 11, 2019 :
    I have been using One Plus 7 since the launch of the phone and since last 15- 20 days , I have been noticing that the One plus 7 screen just freezes for some seconds and no touch is functional at that moment except the power button.

    Customer care advised me to clear cache clicking Power button +Lower volume key , but that way the phone is asking for a password which I don't have !

    How can this issue be resolved ? please help !
     

    #1
  2. aburmrm Cupcake Jul 11, 2019


    #2
  3. I1562883537313 Cupcake Jul 11, 2019


    #3
  4. Muhsin_Sultan Ice Cream Sandwich Jul 12, 2019

    Muhsin_Sultan, Jul 12, 2019 :
    continue what the customer service rep told you. the password being asked is your phone password. then click reset everything (don't worry it doesn't) then select clear cache and reboot
     

    #4
  5. aburmrm Cupcake Jul 12, 2019

  6. Muhsin_Sultan Ice Cream Sandwich Jul 12, 2019


    #6