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one plus 7 t pro issues via OnePlus 7T Pro

  1. drsrikanthvarma
    Cupcake Oct 20, 2019

    drsrikanthvarma , via OnePlus 7T Pro , Oct 20, 2019 :
    i spend 53k rupees ,but unable to connect to my car s cross suzuki ,android auto play is not working, bluetooth is not working .its working with previous phone one plus 6 .now i upgraded but disappointed .i hope one plus will resolve this bug
     

    #1
  2. ktp1976
    Donut Oct 20, 2019

    ktp1976 , Oct 20, 2019 :
    I also have problems with bluetooth. Connecting to car kit works but sound is stuttering constantly. 7t Pro with latest update OOS 10.0.3.HD01BA. This sucks. Should not happen with phones in this price range. 759 € here in germany. Big disappointment! My old lowpriced Elephone P9000 did stream without problems. Come on OnePlus. Seriously?
     

    #2
  3. ktp1976
    Donut Oct 20, 2019

    Last edited: Nov 10, 2019

    #3
    otto2 and Milan_Hlavaty like this.
  4. Malg220
    Ice Cream Sandwich Oct 20, 2019

    Malg220 , Oct 20, 2019 :

    already upgraded to 10.0.4? if not yet, use the Oxygen updater...
     

    #4
  5. stevencook66
    Eclair Oct 20, 2019


    #5
  6. vinaymonu25
    Froyo Oct 21, 2019

    vinaymonu25 , Oct 21, 2019 :
    [​IMG]
    What would u say about my screen issue..
    Bought on 16/10/19
    Took care of it like a baby...
    Tried all troubleshoot methods...
    The issue is hardware not software..
    This screen reminds me of my Samsung S7 edge which had similar issues in almost 20-25% of the phones world wide..
    R they really supplying inferior quality products to OnePlus as here the screen is supplied by Samsung itself
     

    #6
  7. SoniaB
    Nougat Senior Moderator Oct 22, 2019

    SoniaB , Oct 22, 2019 :
    Hey there

    Please note that your posts are off-topic to this thread. However, I can escalate your case to admins.
    If you would like me to do so, then please reply back. I see your order number in the screenshots provided and can escalate via that.
     

    #7
    otto2 and ktp1976 like this.
  8. SoniaB
    Nougat Senior Moderator Oct 23, 2019

    SoniaB , Oct 23, 2019 :
    Moderators are not OnePlus employees, so all I can do is escalate to admins to try and resolve this case.

    I have done so now. Please bear with me as I work the escalation.
     

    #8
    otto2 likes this.
  9. SoniaB
    Nougat Senior Moderator Oct 23, 2019

    SoniaB , Oct 23, 2019 :
    Further to this @X1569027058792 I have replied to you via PM also.

    CS have stated that you have provided them with a police report. As such, the matter is now with OnePlus Legal team and CS are awaiting a response from them.

    There is nothing that I can do in terms of escalation as it's already been escalated as high as it can go. I appreciate the frustration but you will need to wait for their response.

    Regards
     

    #9
    otto2 likes this.
  10. J1571874318688
    Cupcake Oct 24, 2019

    Last edited: Nov 18, 2019

    #10
  11. SoniaB
    Nougat Senior Moderator Oct 24, 2019

    SoniaB , Oct 24, 2019 :
    Moderators are not OnePlus employees. We are community users like anyone else but with added permissions to moderate. If we see CS cases on the forum that may require escalation, we alert admins of these. That is what I have done with your case, and I have merely stated the reply that I have received. In terms of escalation, there is nothing further I can do as the case is being looked at by the legal team.
     

    #11
    otto2 likes this.