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Working one plus 7pro front camera issue? after new update via OnePlus 7 Pro

  1. Gav_W86
    Moderator Moderator Feb 9, 2021

    Gav_W86 , Feb 9, 2021 :
    which update (build number from Settings > About phone)?
    what issue?
     

    #2
  2. Pabbathi Narahari , via OnePlus 7 Pro , Feb 9, 2021 :
    While I'm opening fring camera display struck on that app. even face recognition also not working I think due to front camer issue? there is no damage for camera or not fall from heights
    1612866845972.jpg
     

    #3
  3. Gav_W86
    Moderator Moderator Feb 9, 2021

    Gav_W86 , Feb 9, 2021 :
    again. what OS version?
    why are you booted into Safe Mode?
    have you ever updated your camera app via an APK file downloaded from the web?
     

    #4
  4. Pabbathi Narahari , via OnePlus 7 Pro , Feb 9, 2021 :
    OS 10.3.8 standard. Customer service representative said try to open in safe mode even in normal mode it showing like that. Camer app itself getting close when I tried to open front camera. No issues with back camera. I never update my camera with third party apps.

    Thanks for Response
     

    #5
  5. Pabbathi Narahari , via OnePlus 7 Pro , Feb 9, 2021 :
    1612867556522.jpg
    Normal mode ive tried
     

    #6
  6. Gav_W86
    Moderator Moderator Feb 9, 2021

    Gav_W86 , Feb 9, 2021 :
    ok,boot back into normal mode.
    then try:
    Boot the phone into recovery mode and clear the cache.
    1. Power off phone.
    2. Power on phone whilst holding down the volume down button (this takes slightly longer to react than you would expect and after the initial splash screen goes blank for a slightly un-nerving amount of time. But just wait).
    3. Enter the PIN/Password you use to unlock the phone when prompted.
    4. Choose a language.
    5. Choose "Wipe data and cache" (don't worry this is only a path to a submenu, it won't delete your data).
    6. Choose "Wipe cache" (IMPORTANT - MAKE SURE YOU DON'T TAP ERASE EVERYTHING).
    7. It will confirm that you have selected clear cache and ask you to say YES.
    8. When it says success choose "Reboot"
    9. The night after doing this leave the phone on charge overnight.
     

    #7
  7. A1575534595133
    Cupcake Mar 22, 2021

    A1575534595133 , Mar 22, 2021 :
    Does this solve the problem I've been facing exact same issue as mentioned earlier
     

    #8
  8. Gav_W86
    Moderator Moderator Mar 22, 2021

    Gav_W86 , Mar 22, 2021 :
    the original poster didn't come back to say yes/no. Give it a try, shouldn't do any harm. If still not working then I would contact OnePlus support directly
     

    #9
    Artemus likes this.
  9. A1575534595133
    Cupcake Mar 24, 2021

    A1575534595133 , Mar 24, 2021 :
    It didn't, I tried the steps you have mentioned down to the last detail. Please find a solution if there is any
     

    #10
  10. JayBl8de
    Ice Cream Sandwich Apr 18, 2021

    JayBl8de , via OnePlus 7 Pro , Apr 18, 2021 :
    Same issue now after Update, but it was not from day1. It seemed like some issues from day1 on stable 11,but never on 11 open beta. Phone Was completely reset before update.

    Since it happened, I wiped Cache and also deleted all data from camera App.

    I opened a ticket with Oneplus.
     

    #11
  11. soumobakshi
    Cupcake May 7, 2021


    #12
  12. Bharathramisetty
    Cupcake Sep 18, 2021


    #13
  13. I1633675421233
    Cupcake Oct 8, 2021


    #14
  14. Gav_W86
    Moderator Moderator Oct 8, 2021


    #15
    Artemus likes this.
  15. I1633675421233
    Cupcake Oct 14, 2021


    #16
  16. Gav_W86
    Moderator Moderator Oct 14, 2021

    Gav_W86 , Oct 14, 2021 :
    still contact support, they can run tests.
     

    #17