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One Plus 8t 3d temper glass finger print not working properly via OnePlus 8T

  1. sunilryali
    Cupcake Jan 16, 2021

    sunilryali , via OnePlus 8T , Jan 16, 2021 :
    Hi team , good day

    Recent apply OnePlus 8t 3d temper glass . I bought from OnePlus Store , it's not working properly finger print plz advise

    Thanks
    Sunil
     

    #1
  2. StefanStark
    Ice Cream Sandwich Jan 18, 2021


    #2
  3. booleanbalaji
    Cupcake Jan 19, 2021

    booleanbalaji , via OnePlus 8T , Jan 19, 2021 :
    That's common. Adding a screen protector distorts how the fingerprint reader sees your fingerprint and hence you'll need to re-register it. Remove your old ones in settings and add it fresh. If you ever decide to remove the screen guard, you might have to do the same.
     

    #3
  4. R1614531634271
    Cupcake Mar 3, 2021

    R1614531634271 , Mar 3, 2021 :
    Taken delivery of my OnePlus 8T this week and fitted the screen protector from OnePlus but I can't register any fingers, I have also checked using my child's finger , no joy . I am thinking of return as this security is key to contactless payments. Can OnePlus team please advice....
     

    #4
  5. UncleCupCake
    Gingerbread Mar 4, 2021

    UncleCupCake , via OnePlus 8T T-Mobile , Mar 4, 2021 :
    Just remove your finger prints from settings and redo the finger print registration again. Whenever you apply a glass protector you need to redo all finger prints. There is not need to return. remove the screen protector and try to register if it works then you know it's a bad screen protector. if not send it in
     
    Last edited: Mar 4, 2021

    #5
  6. MKT_IRFAN3735
    Jelly Bean Mar 4, 2021

  7. R1614531634271
    Cupcake Mar 6, 2021

    R1614531634271 , Mar 6, 2021 :
    Happy to do that but at £22 a time for glass from OnePlus I would like the supplier to check this when developing the device and glass protector 12 March still waiting for Support to contact me. ,☹️17 March, still no contact from support. ☹️ Very poor, have removed the OnePlus screen protector. And finger now works, so Oneplus have not tested this £22 down the drain.
     
    Last edited: Mar 17, 2021

    #7

  8. #8
  9. SHAH.
    Froyo Mar 6, 2021

    SHAH. , via OnePlus Nord , Mar 6, 2021 :
    Yup
     

    #9
  10. cbakker3000
    Cupcake Apr 2, 2021

    cbakker3000 , Apr 2, 2021 :
    Same issue. Registered just fine without the protector. Installed the protector, removed the old prints and now can't read finger prints enough to re-register at this point. Really frustrating. Ordered a third party screen protector from Amazon. Will advise if it works.

    Update: I tried the Ibywind screen protector and it made no difference. The reader just doesn't work well.
     
    Last edited: Apr 3, 2021

    #10
  11. kamal.kv
    Honeycomb Apr 4, 2021


    #11