One Plus 8t 3d temper glass finger print not working properly via OnePlus 8T

  1. sunilryali
    Cupcake Jan 16, 2021

    sunilryali , via OnePlus 8T , Jan 16, 2021 :
    Hi team , good day

    Recent apply OnePlus 8t 3d temper glass . I bought from OnePlus Store , it's not working properly finger print plz advise


  2. StefanStark
    Ice Cream Sandwich Jan 18, 2021

  3. booleanbalaji
    Cupcake Jan 19, 2021

    booleanbalaji , via OnePlus 8T , Jan 19, 2021 :
    That's common. Adding a screen protector distorts how the fingerprint reader sees your fingerprint and hence you'll need to re-register it. Remove your old ones in settings and add it fresh. If you ever decide to remove the screen guard, you might have to do the same.

  4. R1614531634271
    Cupcake Mar 3, 2021

    R1614531634271 , Mar 3, 2021 :
    Taken delivery of my OnePlus 8T this week and fitted the screen protector from OnePlus but I can't register any fingers, I have also checked using my child's finger , no joy . I am thinking of return as this security is key to contactless payments. Can OnePlus team please advice....

  5. UncleCupCake
    Gingerbread Mar 4, 2021

    UncleCupCake , via OnePlus 8T T-Mobile , Mar 4, 2021 :
    Just remove your finger prints from settings and redo the finger print registration again. Whenever you apply a glass protector you need to redo all finger prints. There is not need to return. remove the screen protector and try to register if it works then you know it's a bad screen protector. if not send it in
    Last edited: Mar 4, 2021

  6. MKT_IRFAN3735
    Jelly Bean Mar 4, 2021

  7. R1614531634271
    Cupcake Mar 6, 2021

    R1614531634271 , Mar 6, 2021 :
    Happy to do that but at £22 a time for glass from OnePlus I would like the supplier to check this when developing the device and glass protector 12 March still waiting for Support to contact me. ,☹️17 March, still no contact from support. ☹️ Very poor, have removed the OnePlus screen protector. And finger now works, so Oneplus have not tested this £22 down the drain.
    Last edited: Mar 17, 2021


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  9. SHAH.
    Froyo Mar 6, 2021

    SHAH. , via OnePlus Nord , Mar 6, 2021 :

  10. cbakker3000
    Cupcake Apr 2, 2021

    cbakker3000 , Apr 2, 2021 :
    Same issue. Registered just fine without the protector. Installed the protector, removed the old prints and now can't read finger prints enough to re-register at this point. Really frustrating. Ordered a third party screen protector from Amazon. Will advise if it works.

    Update: I tried the Ibywind screen protector and it made no difference. The reader just doesn't work well.
    Last edited: Apr 3, 2021

  11. kamal.kv
    Honeycomb Apr 4, 2021