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One plus band heart rate monitor not working via OnePlus 7 Pro

  1. Gowtham_Gururaju , via OnePlus 7 Pro , Jan 18, 2021 :
    After recent update to A.00_0184, heart rate monitoring not working ( i.e. it's not measuring the hear rate continuously)
    Please fix this issue as early as possible and roll out new update immediately
     

    #1
    Kanishksuri and D1574515528769 like this.
  2. Starcommander
    OnePlus Accessory Tester Jan 19, 2021

    Starcommander , Jan 19, 2021 :
    Go to manage > more > workout and health settings > heart rate tracking.
    Set it as per your needs.
     

    #2
    Kanishksuri and CMN22 like this.
  3. Gowtham_Gururaju , via OnePlus 7 Pro , Jan 19, 2021 :
    Hi I tried that option, it's not measuring the heart rate. Is anyone facing the same issue after update.
     

    #3
  4. ashokpillai
    Cupcake Jan 20, 2021

    ashokpillai , Jan 20, 2021 :
    Same issue here after this update. Change of settings is not working. Sleep tracking and SPO2 tracking is working fine.
     

    #4
    Kanishksuri and CMN22 like this.
  5. Suman_Sam
    Eclair Jan 20, 2021


    #5
    Kanishksuri, CMN22 and Devaraj Pujari like this.
  6. Suman_Sam
    Eclair Jan 20, 2021

    Last edited: Jan 21, 2021

    #6
  7. AlokDey
    Cupcake Jan 21, 2021

    AlokDey , Jan 21, 2021 :
    App on mobile is not capturing heart rates being measured by the band. it occurred after the last update.
     

    #7
    Kanishksuri and CMN22 like this.
  8. AlokDey
    Cupcake Jan 21, 2021

    AlokDey , Jan 21, 2021 :
    Heart rate sensors are working on the band. But no data is seen in the App
     

    #8
    Kanishksuri, CMN22 and Devaraj Pujari like this.
  9. Suman_Sam
    Eclair Jan 21, 2021


    #9
    Kanishksuri, CMN22 and Devaraj Pujari like this.
  10. H1565116758888
    Cupcake Jan 21, 2021

    H1565116758888 , Jan 21, 2021 :
    +1
    It very annoying. I trusted on oneplus brand, didn't expect such a silly version upgrade with major regression.
    Annoyed 😠
     

    #10
    Kanishksuri and CMN22 like this.
  11. D1574515528769
    Cupcake Jan 22, 2021

  12. Gowtham_Gururaju , via OnePlus 7 Pro , Jan 22, 2021 :
    After updating the oneplus buds from Android play store, it started logging the heart rate in one plus health app.
    try to update the oneplus buds app from playstore and let me know
     

    #12
  13. Suman_Sam
    Eclair Jan 22, 2021

    Suman_Sam , via OnePlus 8 Pro , Jan 22, 2021 :
    Mine is all up-to-date. Also, that's weird.
     

    #13
    CMN22 likes this.
  14. ashokpillai
    Cupcake Jan 23, 2021

    ashokpillai , Jan 23, 2021 :
    Version :
    1.0.17_52de1d5_210114

    After updating OnePlus Health App to the above version, the heart beat tracking is working fine.
     

    #14
  15. Suman_Sam
    Eclair Jan 24, 2021

    Suman_Sam , via OnePlus 8 Pro , Jan 24, 2021 :
    I'm running on updated everything. Still nothing.
     

    #15
    CMN22 likes this.
  16. AlexJo07
    Cupcake Jan 26, 2021


    #16
  17. H1611753386272
    Cupcake Jan 27, 2021

    H1611753386272 , Jan 27, 2021 :
    Bad experience with one plus band

    Heart rate not showing on app. When I seen this kind of messages, no one has responded from one plus team..Very disappointing
     

    #17
    CMN22 likes this.
  18. Suman_Sam
    Eclair Jan 27, 2021

    Suman_Sam , via OnePlus 8 Pro , Jan 27, 2021 :
    Did you try re-pairing the band with the app? Unpair it, make sure it's forgotten from your Bluetooth history, and then re-pair it.
     

    #18
    AlexJo07 likes this.
  19. Suman_Sam
    Eclair Jan 27, 2021

    Suman_Sam , via OnePlus 8 Pro , Jan 27, 2021 :
    Unpair it. Make sure it's forgotten from the Bluetooth history as well, and then re-pair it.
     

    #19
  20. AlexJo07
    Cupcake Jan 27, 2021

    AlexJo07 , Jan 27, 2021 :
    I think it worked Suman. Thank you. [e]1f44d[/e]

    And Oneplus better come up with a PROPER workaround. This is not what we expect from you guys.
     

    #20
    Suman_Sam likes this.