Q1528819275298 , via OnePlus 6 , Oct 23, 2020 : Hi, I'm writing this to highlight a product failure incident. I've been a proud one plus user since past 2 years, NO MORE. Recently, my one plus cable, caught fire while the device was on charge, luckily I was awake and sensed the burn so was able to disconnect main supply and avoid any fatality. The cable has already suffered considerable burn & damages (ref image at the end.). It was scary. The next morning I went to twitter to highlight the issue and I was being redirected to service centre over dm. The service centre guy invalidated my concern & redirected me back to customer care. Upon reaching out to the customer care, I was being redirected to forums i.e here, so I can get expedited help from a product expert. I was flabbergasted with the manner in which customer care desks have mastered the art of redirection by overlooking the timely and right support. I seek two things here: 1. RCA & forensic report of the incident. 2. Product certification and test result documents for reference. I'm disappointed big time with the manner in which such a grave incident is being managed lightly by the team. Kindly help me understand the product failure.