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Answered one plus care app fails to detect the earphone via OnePlus 7T

  1. G_Ayush_Bhatia_pIUB , via OnePlus 7T , Nov 21, 2019 :
    one plus care app fails to detect the earphone while it working fine can't upgrade my device for buyback option any idea to reolve
    the app fails to recognise the earphone and shows results as fail i am using type c to ,3.5 mm jack converter of OnePlus only
     

    #1
  2. Gav_W86
    Starting Point Expert Community Expert Nov 21, 2019

    Gav_W86 , Nov 21, 2019 :
    what has detecting headphones got to do with the buyback option?
     

    #2
  3. G_Ayush_Bhatia_pIUB , via OnePlus 7T , Nov 21, 2019 :
    it runs a proper check of the device and if one of the thing is shown as defective it won't tell the price and the phone will not be eligible
     

    #3
  4. Gav_W86
    Starting Point Expert Community Expert Nov 21, 2019

    Gav_W86 , Nov 21, 2019 :
    but the headphones don't come with the phone, why test with them plugged in?
     

    #4
  5. G_Ayush_Bhatia_pIUB , via OnePlus 7T , Nov 22, 2019 :
    i know but the test demands to plug in the earphone and then run a device chek up
     

    #5
  6. Gav_W86
    Starting Point Expert Community Expert Nov 22, 2019

    Gav_W86 , Nov 22, 2019 :
    odd, given you might not have them. you need to contact OnePlus Support directly then > https://www.oneplus.com/support
     

    #6