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One plus live chat sucks.

  1. kx3clock
    Donut Oct 7, 2015

    kx3clock , Oct 7, 2015 :
    Waited. Queued for 30 minutes.
    Get into a chat and it says "one plus will be with you shortly!"

    About 15 minutes later I get disconnected they asked me to rate their customer service.

    I have touchscreen issues and it looks like crappy customer service on one plus strikes again. Never investing my money in this company again.
     

    #1
  2. kx3clock
    Donut Oct 7, 2015

    Attached Files:


    #2
  3. Papierkoorb
    Cupcake Oct 7, 2015


    #3
  4. kx3clock
    Donut Oct 7, 2015

    kx3clock , Oct 7, 2015 :
    I cant even get through to their customer service let alone send it back.
     

    #4
  5. kx3clock
    Donut Oct 7, 2015

    kx3clock , Oct 7, 2015 :
    Another live chat where I finally get a person. |

    Then they don't reply/disconnect again.
     

    Attached Files:


    #5
  6. hugogamelas
    Gingerbread Oct 8, 2015

    hugogamelas , Oct 8, 2015 :
    Same here, choppy scroll and unresponsive touch. Ticket opened on monday morning and still no reply as of today.
    Live chat is a joke, I waited for many times until it gets disconected before I can talk to anyone.
    What is the best way to send the phone back and get a refund? I had enough of this bullshit.
     

    #6
  7. R1637032772779
    Cupcake Nov 18, 2021

  8. the_o2
    OnePlus 9 Series Expert Community Expert Nov 18, 2021

    the_o2 , Nov 18, 2021 :
    Any reason for bumping 6 year old thread 🤔
     

    #8
  9. O1615209576923
    Cupcake Dec 19, 2021

  10. H1642262900788
    Cupcake Jan 22, 2022 at 6:29 AM