[Submitted] one plus Nord reset restart

  1. huimi2525
    Cupcake Sep 15, 2020

    huimi2525 , Sep 15, 2020 :
    My new One Plus Nord had been forced to auto factory reset without my instruction. After few days, it happened again with these issue as shown in the photos below without my instruction. Photo developer of ONE PLUS , please take this issue seriously as it really disappointing, please quickly resolve this problem

  2. Dipjyoti Nath
    OnePlus Bug Hunter Staff Member Sep 15, 2020

    Dipjyoti Nath , Sep 15, 2020 :
    We have already updated our Developer team with your provided details for further investigation. Hence, requesting you to kindly stay tuned as we’ll keep you posted regarding the further updates.

    UNIK_NORD likes this.
  3. gilcn
    Eclair Sep 17, 2020

    gilcn , Sep 17, 2020 :
    Same thing happened to my wife's brand new phone today after less than 1 week of usage.

    Hopefully a fix will be released promptly. Meanwhile, the phone went straight back to its box. :-(

    F1604149737072 and UNIK_NORD like this.
  4. huimi2525
    Cupcake Sep 19, 2020

    huimi2525 , via OnePlus Nord , Sep 19, 2020 :
    There are getting more and more cases happened on these days and you all cannot just reply something which so irresponsible to the one plus users. It had been about 2 weeks and why your developer doesn't come out with ANYTHING?

    F1604149737072 and UNIK_NORD like this.
  5. MihneaAM
    Cupcake Sep 21, 2020

  6. G_mitkari_sunil_TnWW
    Cupcake Sep 22, 2020

    F1604149737072 likes this.
  7. jasonarima
    Honeycomb Sep 22, 2020

    jasonarima , Sep 22, 2020 :
    It seems your device enters the recovery mode due to some reason.
    If you don't select the "Forgot password" and don't select any wipe data option, I think it won't do factory reset your data. As I know, you can also press "Power key" and "Volume up key" for around 10 seconds to exit this recovery mode.
    Before OnePlus fixes this issue, hope this can help you to prevent lost data.

    F1604149737072 and UNIK_NORD like this.
  8. VaishnavGautam
    Cupcake Sep 22, 2020

    VaishnavGautam , Sep 22, 2020 :
    I really regret going for OnePlus. There's very less customer support and literally everything is faulty. It sucks to spend money on these phones. I'd rather just burn it or drain it down the toilet.
    Commenting for visibility.

    F1604149737072 likes this.
  9. M1595523785094
    Cupcake Sep 22, 2020

    F1604149737072 and gilcn like this.
  10. R1597229350775
    Donut Sep 22, 2020

  11. JSWNL
    Cupcake Sep 22, 2020

    JSWNL , Sep 22, 2020 :
    Had the same issue over here with my OnePlus Nord. I grabbed my phone out of my pocket and it was in recovery mode. Same as the posted screenshots. After putting in my device password the phone decrypts and I could normal reboot.

    F1604149737072 and gilcn like this.
    Cupcake Sep 22, 2020

    Last edited: Sep 22, 2020

    gilcn likes this.
  13. Sacob
    Donut Sep 22, 2020

    Sacob , Sep 22, 2020 :
    Same thing happened to my father's nord. now i feel bad for blaming him for it xD

    F1604149737072 and gilcn like this.
  14. M1598892235001
    Cupcake Sep 22, 2020

    F1604149737072 and gilcn like this.
  15. FlugzeugSK
    Honeycomb Sep 22, 2020

    FlugzeugSK , Sep 22, 2020 :
    same issue, new NORD used for 2 days.
    it does not perform reset, but it reboots itself into recovery mode.
    Last edited: Sep 23, 2020

    F1604149737072 and gilcn like this.
  16. Q1601146604272
    Cupcake Sep 26, 2020

    F1604149737072 likes this.
  17. jasonarima
    Honeycomb Oct 1, 2020

  18. FlugzeugSK
    Honeycomb Oct 1, 2020

    FlugzeugSK , Oct 1, 2020 :
    installed yesterday, so far so good...

    jasonarima likes this.
  19. arnavsoni
    Donut Oct 2, 2020

    arnavsoni , via OnePlus Nord , Oct 2, 2020 :
    one plus nord is very rubbish phone i haver seen the phone is factory reset itself while it is in my pocket i complaint this in customer service center but no problem is solved by engineers. what the **** is this seriously one plus developer team solve this problem immediately the handset fomat itself why and gives solution very fast. my data has been lost who is reasonable for that.. seriously solve this immediately

  20. U1600603706575
    Cupcake Oct 3, 2020

    Z1600963798209 likes this.