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One Plus One battery exploded while charging (Pics attached)pls respond fast

  1. ramakrishna2000 Cupcake May 19, 2017

    ramakrishna2000, May 19, 2017 :
    My phone One Plus One's, battery exploded on 18th May 2017 8:30 PM, while charging. The phone was put to charge around 7:30 PM.

    The battery exploded with huge amount of fire and burnt completely. Luckily there was no injury. I'm still in shock. What should I do? do these things happen? please help me out. Also I had purchased a new display around 1 year ago (rs11800). l buy on amazon sending bill also please help me. iam old customer....
     

    Attached Files:

    Last edited: May 19, 2017

    #1
    Terkal likes this.
  2. Yash Bhardwaj Jelly Bean May 19, 2017


    #2
  3. codgician Froyo May 19, 2017


    #3
    meatandy likes this.
  4. Jose_Carranza Eclair May 19, 2017


    #4
  5. SimonRam Lollipop May 19, 2017

    SimonRam, May 19, 2017 :
    Scary, might be an age and use issue though? Definitely contact support and report it though.
     

    #5
  6. cezarvrabie Jelly Bean May 19, 2017

    cezarvrabie, May 19, 2017 :
    The phone is already toast. Not much it can happen anymore.
     

    #6
  7. Jose_Carranza Eclair May 19, 2017

    Jose_Carranza, May 19, 2017 :
    True, I didn't think of it.
     

    #7
  8. ramakrishna2000 Cupcake May 19, 2017


    #8
  9. mukeshkamdar Cupcake May 19, 2017


    #9
  10. mr_priyanshu Jelly Bean May 19, 2017

    mr_priyanshu, May 19, 2017 :
    Did u replace the original battery with a replacement found somewhere on net or in market ?
     

    #10
    Dresa91 likes this.
  11. SoniaB Nougat Senior Moderator May 19, 2017

    SoniaB, May 19, 2017 :
    Open a support ticket and then PM (private message me the ticket number). I will escalate to admins
     

    #11
    Hansota, Dresa91 and rarog like this.
  12. stephenboyo KitKat May 19, 2017

    stephenboyo, May 19, 2017 :
    I didn't know people still owned OPOs. You can't keep patching that phone up and expect it to function normally and expect OP to take responsibility for this mess. The OPO has long passed its expiry date and I think we're going to hear about more and more exploding OPOs especially from those on overclocked custom ROMs. There's only so much that a phone with an outdated Soc 801 can take before overheating and exploding. This should be a cautionary tale to the remaining OPO loyalists our there - there comes a time when you need to walk away from the past and move into the future....
     

    #12
    meatandy and Dresa91 like this.
  13. Gauthamjk Honeycomb May 19, 2017

    Gauthamjk, May 19, 2017 :
    if your mobile is in warranty they might do something if it's out of warranty don't even bother contacting them
     

    #13
    Jagadeesh RK and Dresa91 like this.
  14. Scherpenseel Jelly Bean May 19, 2017

    Scherpenseel, May 19, 2017 :
    I give it a great chance he also replaced the battery (if he replaced the screen by himself).
     

    #14
  15. dsmonteiro Community Consultant Community Expert May 19, 2017

    dsmonteiro, May 19, 2017 :
    Do you realize you not only posted your address on the internet, but also your VAT number? No wonder your battery exploded...
     

    #15
    meatandy likes this.
  16. camohan Marshmallow Moderator May 19, 2017

    camohan, May 19, 2017 :
    I have removed the invoice containing your personal details to prevent any misuse. Please send them to CS when you contact them.
     

    #16
    meatandy, rarog and dsmonteiro like this.
  17. Mykson Ice Cream Sandwich May 19, 2017

    Mykson, May 19, 2017 :
    There are still a lot of people using the OPO as a daily driver, just as I do. You're right, this phone is pretty old and I don't expect OnePlus to take responsibility for anything. One day this phone will stop working, but it shouldn't explode. And you can't recommend that all people should just throw it away and buy a new phone.
    I never changed the screen or the battery, hope that this thing isn't a grenade and will use it till its end.
     

    #17
    thewriter, Max.Mar and nobelium76 like this.
  18. stephenboyo KitKat May 19, 2017

    stephenboyo, May 19, 2017 :
    True! There could be a reason for it exploding, usually it's the battery getting too hot due to stress on the processor. Many heavy duty android apps nowadays are not configured for soc 801 and I think the processing power required to make them function will heat up older processors like the 801 and it's possible that charging the OPOs battery while those heavy duty android apps are running in the background could contribute to an explosion.
     

    #18
    meatandy and Mykson like this.
  19. Chandan Das9353 Eclair May 19, 2017

    Chandan Das9353, May 19, 2017 :
    What I'd your room temperature?
    What is the phone temperature before charging?(heat/cool)
    Was the charger adapter different?
    Was the charging cable damaged?
    Have you switched off mobile data, wifi, Bluetooth, other etc.?
    Was the voltage of current right?
    Or your battery goes old, damages it on.
    Ask oneplus care or support from website https://www.oneplus.net/support
     

    #19
  20. ramakrishna2000 Cupcake May 19, 2017

    ramakrishna2000, May 19, 2017 :
    Actually everything was correct as usual, however it happened. I don't know why it happened. I am not employee. Still searching for job and don't have money to buy another cell. Even though I am cleaning all the junk things and keeping lots of space free. I was using original battery and charger as well. I hope I will get the fast response and things will get sorted out.
     

    #20