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One plus phone call issue via OnePlus Nord

  1. B1597946958562
    Cupcake Apr 19, 2021

    B1597946958562 , via OnePlus Nord , Apr 19, 2021 :
    During phone call i can not hear anything in upperspeaker but when I turn on loud speaker I mean bottom speaker I can hear them this happens many time but this time it is not at all getting back to normal ,it means I am not able to call to anyone pls fix this issue as soon as possible .
     

    #1
    burman.steve likes this.
  2. B1597946958562
    Cupcake Apr 19, 2021


    #2
    burman.steve likes this.
  3. NaXal
    Gingerbread Apr 19, 2021

    NaXal , via OnePlus 8T , Apr 19, 2021 :
    Hello,

    Try whatsapp calling, see if your upper speaker working or not.

    Otherwise, download the OnePlus Care app & run the phone diagnostic.

    If top earpiece isn't working, then hard reset the phone to factory default. Warning, it will delete all data.

    Try without any extra software/app after reset, see if it's working. If there too it isn't working, then you need to contact Oneplus support for repair

    Thanks.
     

    #3
    B1597946958562 likes this.
  4. B1597946958562
    Cupcake Apr 19, 2021

    B1597946958562 , via OnePlus Nord , Apr 19, 2021 :
    I did whatsapp call also it doesn't work
    I have installed oneplus care and I diognosed earpiece but it is testing the bottom speaker I mean normal speaker NOT the earpeice speaker
    Now I have to do factory reset
    No other way 😓
     

    #4
    NaXal likes this.
  5. B1597946958562
    Cupcake Apr 19, 2021

    B1597946958562 , via OnePlus Nord , Apr 19, 2021 :
    1618817347315.jpg
    When I done this
    For both Earpiece speaker and normal speaker it is testing
    THE NORMAL SPEAKER AND NOT TESTING THE EARPIECE SPEAKER!😓😑
     

    #5
  6. Shailender Sharma
    Marshmallow Apr 19, 2021

    Shailender Sharma , Apr 19, 2021 :
    Visit a authorised OnePlus Service center with your device for diagnose and inspection

    Or
    Contact OnePlus support:
    https://www.oneplus.com/global/support/contact
     

    #6
    B1597946958562 likes this.
  7. B1597946958562
    Cupcake Apr 19, 2021


    #7
  8. Shailender Sharma
    Marshmallow Apr 19, 2021

    Shailender Sharma , Apr 19, 2021 :
    Ask OnePlus support to help you send the device to the nearest service center.
     

    #8
    B1597946958562 likes this.
  9. burman.steve
    Eclair Apr 21, 2021

    burman.steve , Apr 21, 2021 :
    Same issue here. Tons of us have the issue. We need this fixed asap. A factory reset does NOT fix it! I wasted my time tonight doing that. Android 11 is simply broken for everyone who makes normal phone calls.
     

    #9
  10. Young_Blood
    KitKat Apr 21, 2021


    #10