one plus trade in

  1. dmd16
    Cupcake Aug 12, 2020

    dmd16 , Aug 12, 2020 :
    Hi All :)

    Just a little query on how long does it take for a trade in to be complete??
    I sent my phone off two weeks ago,and as of yet I've heard nothing at all ?
    Would there be anyone on here who could assist or have any knowledge in these matters?
    Thanks in advance.Dave :)

  2. superplus
    Head Moderator Head Moderator Aug 12, 2020

    superplus , Aug 12, 2020 :
    Hi, I wouldn't know either, but the trade-in info page (https://support.oneplus.com/app/answers/detail/a_id/4302) states the following:
    I'm guessing there might be some delay in the normal process these days, so perhaps 3-4 weeks, but that is merely guesswork. You could try asking Customer Support, they might be able to provide you with more specific feedback: https://www.oneplus.com/uk/support
    All the best!

    dmd16 likes this.
  3. dmd16
    Cupcake Aug 12, 2020

    superplus likes this.
  4. dmd16
    Cupcake Sep 9, 2020

    dmd16 , Sep 9, 2020 :
    Just a bump on this Thread. Nearly a month later and still no nearer to finding out where my trade in is at ?
    Numerous emails to customer support,with 1 reply back in 2 weeks.The trade in for oneplus,really is a joke!!

  5. superplus
    Head Moderator Head Moderator Sep 9, 2020

    superplus , Sep 9, 2020 :
    Hi, sorry to hear that. If you send me a PM with your CS ticket number, I can see if I can escalate this for you. You can send me a private message using a (mobile) browser at https://forums.oneplus.com/conversations/add?to=superplus

  6. agsteele
    Cupcake Oct 25, 2020 at 5:53 PM

  7. superplus
    Head Moderator Head Moderator Oct 26, 2020 at 2:01 PM

    superplus , Oct 26, 2020 at 2:01 PM :
    Hi, just to confirm, has it all been resolved by now?

  8. agsteele
    Cupcake Oct 26, 2020 at 2:36 PM

    superplus likes this.