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One Plus TV Dobly Audio problem Dec 23, 2019

Venky61 , Dec 23, 2019 :

Yes, we all are facing it too. It's been there from start and the team is working to make the 4K video Playback better. I am surprised that the video played at least smoothly for you.

 

AyushKumarAK , Dec 24, 2019 :

Hi,

Yeah I guess it's internally.
Have you tried playing that Movie in VLC Player?

Because TV's internal Player isn't really capable enough to play 4K movies with an Expected Output.

Try VLC & let us know.

Thanks.

 

Phaneendra , Dec 24, 2019 :

Hi,

Thanks for the suggestion. I tried playing the movie in VLC player and it's very smooth but I felt there is a bit drop in audio quality compared to the internal player ( which I felt is very sharp ). I seriously miss those Dolby effects available in internal player even at low volume. The VLC app plays the 4k but not Dolby Audio (lesser effects).

 

Phaneendra , Dec 24, 2019 :

Angela C.

Thank you very much for your feekback!
Could you please capture a video about this problem?
If it is convenient, can you help me provide a link about your problem?​

Note: Video clips are of high quality.
Try to download and play it if the video can't be played online.

Hobbs and Shaw movie (4k + Dolby Audio)

https://drive.google.com/file/d/1-76mzgNFKyfwDZp3D3VtiGGNPJl0QOWr/view?usp=drivesdk

Jurassic World Fallen Kingdom (4k)

https://drive.google.com/file/d/1-76mzgNFKyfwDZp3D3VtiGGNPJl0QOWr/view?usp=drivesdk

 

C1577180756046 , Dec 24, 2019 :

An Amazon listing for the upcoming OnePlus TV says that it will use eight speakers to offer built-in Dolby Atmos sound yourtexasbenefits.

 

Phaneendra , Dec 26, 2019 :

I just played the movie now and the video looks fine with some struggling in the beginning. (last time it was both audio and video stuck and one day it didn't even play and one day it crashed after sometime)
The problem occurs randomly (audio stuck only | video and audio stuck ). Audio never played smooth and always occured. Video & audio stuck occurs when the movie is fast forward but video runs fine after a certain period but not the audio which continues to remain till the end. Finally it got crashed after a 1 hr play (maybe the Hard Disk Drive entered the standby mode).
Here are the links -- https://thepiratebay1.com/torrent/3...esents.Hobbs.And.Shaw.2019.2160p.UHD.BluRay.X

https://thepiratebay1.com/torrent/28779476/Hunter_Killer_2018.UHD.BluRay.2160p.x265.Atmos.7.1-DTOne

https://thepiratebay1.com/torrent/2...llen_Kingdom_2018_4K_UHD_2160p_BluRay_x265_MW

 

AyushKumarAK , Dec 26, 2019 :

Hi,
Thanks for replying.
Well,then I guess the TV still needs to be improved because Dolby Atmos support is pending for Netflix & Prime Video too.

So,give a suggestion to the OnePlus TV Team,they will definitely add more improvements.

Thanks.

 

KaranKanchan , Dec 28, 2019 :

I'm not getting the dolby atmos logo when I play atmos titles in netflix.. I have sony htz9f an atmos capable soundbar.

It only shows the logo of dolby vision and not atmos.

Even the netflix app recognizes atmos soundbar and shows atmos logo in front of atmos enabled movies.

 

Venky61 , Dec 31, 2019 :

Hi... Netflix App on OnePlus TV doesn't support Dolby Audio yet. That's the reason it doesn't show the logo.
I am just confused how it's showing a Atmos Logo for you below the Titles... It doesn't for any of us.... Can you share the Screenshot of the same.

 

Sukhwinder 0801 , Jan 7, 2020 :

I'm also facing the same problem

 

KaranKanchan , Jan 8, 2020 :

Venky61 , Jan 10, 2020 :

Hi... can you confirm what is the sound output mode used. Digital Auto or Pass through or Pcm?

 

KaranKanchan , Jan 10, 2020 :

Sorry I came back to college. Just tinker with it. But in think it was Digital Auto.

Also when I play dolby atmos movies there's this old tv style static sound and I'm unable to hear anything..
Just to be sure my speakers are new and there's no problem in any other audio.
If you're facing the same problem and are able to solve it please tell us how!

 

Karthik Jillella , Jul 3, 2020 :

Can you please explain the setup (Connections and setting in TV) to achieve Atmos in Netflix ?

 

S Majumder D1577114711954 , Oct 31, 2020 :

Hi,
I am facing issue getting Dolby Atmos audio output from my OnePlus Q1 TV. I have attached a LG Soundbar (SN8YG) which is a Dolby Atmos Soundbar of year 2020 series. I have attached the Soundbar using HDMI 4k cable and the Audio Out of my TV has been set "HDMI ARC" with "Digital Pass-through" option. But my sound bar is not able to detect Atmos content (as per LG Sounbar manual if it detects Atmos content then the Sounbar's sound effect options like music/movie will get disabled and it will only work based on Atmos meta data content received from source). I have Amazon Prime and Disney+Hotstar(premium) subscription.
Not sure if its a compatibility issue or I am making some mistake, any help on this will be appreciated.