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One Plus U1s 50" - Sound Issue

  1. Tonmoy_Das
    Donut Jun 14, 2021

    Tonmoy_Das , Jun 14, 2021 :
    Hi,
    I have recently bought the Us1 50 inch from flipkart. I am facing a problem with my sound.
    when I am watching a movie across any OTT app the dialogues are not at all audible but the other sound affects and background music are fine. the issue is across all platform (Prime Video, Hotstar, Mx Player etc.)
    I have tried changing the sound mode to Standard/Surrounding/Clarity but it same across all modes.
    please help with this if its a software issue or something wrong with the unit I received.
    I would really appreciate a quick response.

    Regards
    Tonmoy

     

    #1
  2. Venky61
    OnePlus TV Expert Community Expert Jun 15, 2021

    Best Answer
    Venky61 , Jun 15, 2021 :
    Hey... Surround sound profile might have been tuned for specific sound sources, which could be the reason for such behavior. @Yash Pratap Singh. sets the sound profile as User on his Q1 and tweaks for better vocal sound output, you may try his configuration once and see if it helps.
     

    #4
    Rick Y. and Yash Pratap Singh. like this.
  3. Venky61
    OnePlus TV Expert Community Expert Jun 14, 2021

    Venky61 , Jun 14, 2021 :
    Hi..
    What is your software version.
    You can check that at Settings<More Settings< About

    Also this is one of the reason for low dialogue volume on the OTT apps.
     

    #2
    the_o2 and Yash Pratap Singh. like this.
  4. Tonmoy_Das
    Donut Jun 14, 2021

    Tonmoy_Das , Jun 14, 2021 :
    Hi Venky my current version is: AA418_02.A.01_GLO_029_2105170945. The workaround worked for Standard Sound profile but when i am selecting surround sound profile the same issue persists.
     

    #3
    Venky61 likes this.
  5. FLINTSTONE386
    Donut Jun 15, 2021

    FLINTSTONE386 , via OnePlus 8T , Jun 15, 2021 :
    Off subject, do you live in the states? I was trying to order I live in Florida and I can't seem to find a place to order it that delivers to my address. I have not tried Flipkart do they deliver to the states?
     

    #5
  6. Yash Pratap Singh.
    Lollipop Jun 15, 2021

    Yash Pratap Singh. , Jun 15, 2021 :
    The TV is only launched in India....you need to ship it to states if you want it - but that'll be extremely expensive.
     

    #6
  7. FLINTSTONE386
    Donut Jun 15, 2021


    #7
  8. Yash Pratap Singh.
    Lollipop Jun 15, 2021

    Yash Pratap Singh. , Jun 15, 2021 :
    If you have any relative or friend in India - then only you can do that. Flipkart is only for India.
     

    #8
  9. FLINTSTONE386
    Donut Jun 15, 2021


    #9
  10. Rick Y.
    OnePlus TV Software Engineer Staff Member Jun 16, 2021

    Rick Y. , Jun 16, 2021 :
    Hi, Tonmoy,
    Can you help provide me with a record video during playback? Thanks.
     

    #10
    Venky61 and Yash Pratap Singh. like this.
  11. Tonmoy_Das
    Donut Jun 16, 2021

    Tonmoy_Das , Jun 16, 2021 :
    Hi find the attached video piece where the audio is set to 60+ still the audio of the dialogues is very low. The video is being played via usb and its a 5.1 dolby enables video. The other sounds are perfectly audible but not the dialogues. The sound mode is set to user with the settings advised in this thread. But in other mode its more low. i am not able upload the video as the format allowed has no video option.
     

    #11
  12. Venky61
    OnePlus TV Expert Community Expert Jun 16, 2021

    Venky61 , Jun 16, 2021 :
    Hey...
    Upload on drive or google photos and add the link in your reply.
     

    #12
  13. Tonmoy_Das
    Donut Jun 16, 2021

  14. Rick Y.
    OnePlus TV Software Engineer Staff Member Jun 17, 2021


    #14
    Yash Pratap Singh. likes this.
  15. Tonmoy_Das
    Donut Jun 17, 2021


    #15
  16. Yash Pratap Singh.
    Lollipop Jun 17, 2021

    Yash Pratap Singh. , Jun 17, 2021 :
    Switch from 5.1 to normal stereo in the content audio settings
     

    #16
  17. Tonmoy_Das
    Donut Jun 17, 2021

    Tonmoy_Das , Jun 17, 2021 :
    Yes i did that but still its not that clear like the other sounds other than the dialogues.
     

    #17
  18. Tonmoy_Das
    Donut Jun 17, 2021

    Tonmoy_Das , Jun 17, 2021 :
    Also all ott does not have option to switch between sound modes like prime video i dont find any option to switch between 5.1 to stereo
     

    #18
    Yash Pratap Singh. likes this.
  19. Tonmoy_Das
    Donut Jun 17, 2021

    Tonmoy_Das , Jun 17, 2021 :
    It’s same across app ott apps in hotstar we have a option to switch between 5.1 and stereo but in other we don’t find it. So please provide a fix where the system profile takes over the ott settings
     

    #19
  20. Akshayjain22
    Donut Jun 17, 2021

    Akshayjain22 , Jun 17, 2021 :
    Hi,
    I am a great fan of OnePlus and my whole family have all things OnePlus.
    So when I heard about a new tv from OnePlus I bought the tv with great excitement. Also bought the new Nord ce.

    But sadly I am disappointed in the tv.
    The sound as said is not clear and dialogues are not clear in 5.1. Getting that 5.1 have some problem or not supported so changing to stereo works but still sound is not that audible. I have to raise volume to 80+ to hear the voice properly that too for a distance of hardly 2-3 meters.
    Please resolve this as some of the apps like said in the post does not have option to change from 5.1 to stereo.
    Request OnePlus to please fix this.
     

    #20
    Starcommander likes this.