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One plus y serious tv app download bugs via OnePlus 5T

  1. Kalai1992
    Cupcake Jan 21, 2021

    Kalai1992 , via OnePlus 5T , Jan 21, 2021 :
    Dear team

    I am using one plus series 43 tv I can't download the app from play store kindly resolve this issue I tried 2 and 3 wifi connection also but can't download picture showing app pending.... Only


    Regards
    Kalaivannan M
    [personal details removed by moderator]
     
    Last edited by a moderator: Jan 21, 2021

    #1
  2. Venky61
    OnePlus TV Expert Community Expert Jan 21, 2021

    Venky61 , Jan 21, 2021 :
    Hi @Kalai1992
    Is the issue happening with only a particular app on Playstore or all the apps?
    Can you share a screenshot.
    Also, did you try by using mobile hotspot once?

    PS: Don't share your personal details like ph.no and mail id in the posts as this is a public forum.
     

    #2
    Yash Pratap Singh. and superplus like this.
  3. Kalai1992
    Cupcake Jan 21, 2021

    Kalai1992 , via OnePlus 5T , Jan 21, 2021 :
    Ok thanks
    1611238147297.jpg
    Showing like this but not download almost 30min gone
     

    #3
  4. Venky61
    OnePlus TV Expert Community Expert Jan 21, 2021

    Venky61 , Jan 21, 2021 :
    Try this,
    1. Go to Settings<Apps<Playstore and clear storage.
    2. Retry downloading the app.
    If it doesn't work
    Disconnect your Wifi and connect TV to your mobile hotspot and try again.
     

    #4
    Yash Pratap Singh. and superplus like this.
  5. Kalai1992
    Cupcake Jan 24, 2021

    Kalai1992 , via OnePlus 5T , Jan 24, 2021 :
    Still same issue
     

    #5
  6. Venky61
    OnePlus TV Expert Community Expert Jan 24, 2021

    Venky61 , Jan 24, 2021 :
    Ok... Try resetting the Router and if it doesn't work reset the TV and check.
     

    #6
    Yash Pratap Singh. likes this.
  7. Venky61
    OnePlus TV Expert Community Expert Feb 11, 2021

    Venky61 , Feb 11, 2021 :
    Is the issue solved by resetting router?
     

    #7
    Yash Pratap Singh. likes this.