4
OnePlus 2 order still processing for 5 days.

  1. john.hilderbrands
    Donut Sep 10, 2015

    john.hilderbrands , Sep 10, 2015 :
    Just got a call from DHL saying they don't have an update but are still investigating. Will share an update when I have it.
     

  2. Tyronnster
    Ice Cream Sandwich Sep 10, 2015

    Tyronnster , Sep 10, 2015 :
    called mine an told no updates from China. Said I could have told her lol
     

    Phill93 likes this.
  3. john.hilderbrands
    Donut Sep 10, 2015

    john.hilderbrands , Sep 10, 2015 :
    Did they open a case? They called me after to update me there was no update lol but they have got in touch with the China location and are getting an update and will call me back.
     

    Tyronnster likes this.
  4. themanwho1999
    Donut Sep 10, 2015

    themanwho1999 , Sep 10, 2015 :
    I got my tracking details from a text that DHL sent me. But, if you copy your order number from the OnePlus store, put it in on this DHL page: http://www.dhl.co.uk/en/express/tracking/shippers_reference.html and change the date range to cover the day you ordered up to present you may find your shipment that way.
     

  5. Deactivated User
    Sep 10, 2015

    Last edited by a moderator: Sep 10, 2015

  6. Tyronnster
    Ice Cream Sandwich Sep 10, 2015

    Tyronnster , Sep 10, 2015 :
    it will be
     

  7. splen0
    Honeycomb Sep 10, 2015

    splen0 , Sep 10, 2015 :
    Brace yourself :)
     

    Tyronnster likes this.
  8. ndawud
    Donut Sep 10, 2015

    ndawud , Sep 10, 2015 :
    I ordered on the 2nd September... Was processing for 7 days then suddey went to complete.

    Dhl has been stuck on clearance completed since the 7th

    I understand it was Chinese holidays some days ago but really this is taking too long?
     

    Tyronnster likes this.
  9. yhtan3001
    Gingerbread Sep 10, 2015

    yhtan3001 , Sep 10, 2015 :
    Anyone can tell me please , they shipping out the OPT from China(Ordered in here-Official ), so will get taxes from the custom or not ??? I'm so worry. o_Oo_Oo_O
     

  10. icest0rm
    Gingerbread Sep 10, 2015


  11. Mjjferreira
    Ice Cream Sandwich Sep 10, 2015

    Mjjferreira , Sep 10, 2015 :
    This all processing issues with orders from september 1st and 2nd is waaaay to weird. What the hell has OnePlus done. They have messes up... Then to fix the mess they've silently increase the text regarding shipping times!! Shame on you OnePlus, you will never be a trustable company, sorry.
     

    mfinch35 likes this.
  12. spot01
    Jelly Bean Sep 10, 2015


  13. ndawud
    Donut Sep 10, 2015

    Last edited: Sep 10, 2015

    PeteT and mfinch35 like this.
  14. Louis-Arthur
    Gingerbread Sep 10, 2015


  15. synyster06gates
    Froyo Sep 10, 2015

    synyster06gates , Sep 10, 2015 :
    9/8. Shipped last night and should arrive tomorrow. So 72 hours ish from order to delivery. Standard shipping method - not express. Shipped from Rosemead, California.
     
    Last edited: Sep 10, 2015

  16. saqib3291
    Cupcake Sep 10, 2015

    saqib3291 , Sep 10, 2015 :
    i need an invite for one plus 2 plz email me an invite to email removed by mod
     
    Last edited by a moderator: Sep 17, 2015

  17. synyster06gates
    Froyo Sep 10, 2015

    synyster06gates , Sep 10, 2015 :
    Unfortunately, once it's in DHLs hands, there's not much that OnePlus could do. I work with UPS, FedEx, DHL, etc. daily. Customs can be a real pain in the ***. They can hold, open, delay packages at their will.
     

  18. john.hilderbrands
    Donut Sep 10, 2015

    john.hilderbrands , Sep 10, 2015 :
    According to tracking though it has cleared customs but is still in China, can you offer any insight into what may be happening? Still waiting on a call back from DHL once they work out what is going on.

    Thanks

    John
     

  19. synyster06gates
    Froyo Sep 10, 2015

    synyster06gates , Sep 10, 2015 :
    A few things could be happening - customs clearance event usually just means it is at the customs facility - not that the package itself has cleared customs. It could have been mis scanned and sitting on a pallet in a warehouse somewhere, or it may not have been scanned out and is on its way to you now.

    Do you have a waybill number or are you using your reference number to find it?
     

  20. john.hilderbrands
    Donut Sep 10, 2015

    john.hilderbrands , Sep 10, 2015 :
    I have the waybill number and everything. Got an SMS from them when it was collected from the warehouse.

    This is the last update:

    Clearance processing complete at SHENZHEN - CHINA, PEOPLES REPUBLIC