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Oneplus 3t broken display (black) - do they wipe data on repair?

  1. danzo_lord_darkness Cupcake Feb 10, 2019

    danzo_lord_darkness, Feb 10, 2019 :
    Hi, i've dropped my oneplus 3t and the display cracked and is black now. I have photos on my phone from the last 2 years i dont want to lose. Do repairmen always wipe the phone data? What if i ask not to? How it turned out for you?
     

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  2. Ashwinkumar989 Honeycomb Feb 11, 2019 at 12:42 AM


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    subhankar.mishra likes this.
  3. Iuliskaya Ice Cream Sandwich Feb 11, 2019 at 6:04 AM


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    Praty_28 likes this.
  4. danzo_lord_darkness Cupcake Feb 11, 2019 at 9:19 AM


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  5. Paschfire Jelly Bean Feb 11, 2019 at 12:03 PM

    Paschfire, Feb 11, 2019 at 12:03 PM :
    So backup your photos beforehand(Google Photos sync, PC..etc), would seem a pretty obvious solution.
     

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  6. Scherpenseel Jelly Bean Feb 11, 2019 at 12:22 PM

    Scherpenseel, Feb 11, 2019 at 12:22 PM :
    My main question is why would you ever send your phone without wiping it first... I wouldn't want to risk my personal photo's to be obtained. Can you still access your phone's files? I would recommend reset the phone personally before sending it out.
     

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  7. Iuliskaya Ice Cream Sandwich Feb 11, 2019 at 1:11 PM

    Iuliskaya, Feb 11, 2019 at 1:11 PM :
    Because nobody cares what you have on your phone. At a repair shop you literally don't have time to check the content even if you wanted to.
     

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    Eustacio Sealy likes this.
  8. G1548782729167 Froyo Feb 11, 2019 at 2:26 PM


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  9. danzo_lord_darkness Cupcake Feb 11, 2019 at 2:26 PM

    danzo_lord_darkness, Feb 11, 2019 at 2:26 PM :
    I cant back it up, because the screen is not responsive, and when i connect to pc the device folder is empty because the usb is in charging mode and not in transfer mode. Otg support is also disabled by default in oneplus devices :(
     

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  10. danzo_lord_darkness Cupcake Feb 11, 2019 at 2:26 PM


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  11. G1548782729167 Froyo Feb 11, 2019 at 2:27 PM


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  12. tanay2812 Cupcake Feb 11, 2019 at 3:33 PM

    tanay2812, Feb 11, 2019 at 3:33 PM :
    use the screen of another device as a template and then make touches on the black screen, hopefully the capacitive still does function, that may help you to get to MTP Device
     

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  13. G_suman_kumar_YFQb Cupcake Feb 11, 2019 at 4:05 PM


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  14. Yashvendra_Singh_Raghav Honeycomb Feb 11, 2019 at 4:40 PM


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  15. danzo_lord_darkness Cupcake Feb 11, 2019 at 7:58 PM

    danzo_lord_darkness, Feb 11, 2019 at 7:58 PM :
    Uh, i really hope so! But the oneplus support says they will wipe it...
     

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  16. danzo_lord_darkness Cupcake Feb 11, 2019 at 8:04 PM

    danzo_lord_darkness, Feb 11, 2019 at 8:04 PM :
    U sent it for repair to oneplus and they didnt wipe it?
     

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  17. danzo_lord_darkness Cupcake Feb 12, 2019 at 8:52 PM

  18. k_sreeramamurthy Cupcake Feb 13, 2019 at 5:02 AM


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  19. B1550046002373 Cupcake Feb 13, 2019 at 8:22 AM

    B1550046002373, Feb 13, 2019 at 8:22 AM :
    They going change the display - hardware only so not necessary to wipe the data. Inform them not to wipe the data.

    but they will ask for the passwords to check the display after replacement.
     

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  20. Farsan Afzal Ice Cream Sandwich Feb 13, 2019 at 8:42 AM


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