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oneplus 43 Inch Y series USB port not working via OnePlus 8 Pro Onyx Black

  1. Unnati Pradhan , via OnePlus 8 Pro Onyx Black , Jan 22, 2021 :
    oneplus 43 Inch Y series tv failed to satisfy our needs. It's not upto the mark as well as the price I have paid. The USB port is not working. Every time it's giving notifications for the errors and format. I have tried it with every possible tricks and formats to access my pendrive and hard drive.
     

    #1
  2. Yash Pratap Singh.
    Jelly Bean Jan 22, 2021

    Yash Pratap Singh. , Jan 22, 2021 :
    Did you try using the pendrive on any other device like laptop/PC?
     

    #2
    Venky61, Tobikage and Tokolozi like this.
  3. Tokolozi
    Most Original Avatar Jan 22, 2021

    Tokolozi , Jan 22, 2021 :
    Did you format it via the TV itself?
     

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  5. Unnati Pradhan , via OnePlus 8 Pro Onyx Black , Jan 22, 2021 :
    I tried everything. As per instructions given by the company but it doesn't working. Company is neither responding nor interested to resolving the issue.
     

    #5
  6. Tokolozi
    Most Original Avatar Jan 22, 2021

    Tokolozi , Jan 22, 2021 :
    Have you tried other pen dives or storage media?
    Besides the format error, did you get any other errors?
     

    #6
    Venky61 and Tobikage like this.
  7. Yash Pratap Singh.
    Jelly Bean Jan 22, 2021

    Yash Pratap Singh. , Jan 22, 2021 :
    I think your pendrive is malfunctioning.
    But still, raise a service request via OnePlus Care App.
    Raise a service request -
    1. Download OnePlus Care app
    2. Find Serial number on the box of the TV or in settings and register your TV on the app
    3. Raise a Service request
    4. A service number will be given and a technician will be assigned
     
    Last edited: Jan 22, 2021

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  10. Yash Pratap Singh.
    Jelly Bean Jan 23, 2021


    #10
    Tobikage likes this.
  11. Tobikage
    Nougat Jan 23, 2021


    #11
    Venky61 likes this.
  12. Tobikage
    Nougat Jan 23, 2021

    Tobikage , Jan 23, 2021 :
    What exact error message do you get exactly ?

    Are you using a Mac or a PC to format the drive ?
     

    #12
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  13. Tokolozi
    Most Original Avatar Jan 23, 2021

    Tokolozi , Jan 23, 2021 :
    The exact error would be most helpful, since if it's giving a formatting issue the USB port is working, but something is wrong with the data.
     

    #13
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  14. Venky61
    OnePlus TV Expert Community Expert Jan 23, 2021

    Venky61 , Jan 23, 2021 :
    As far as I am aware the Y series supports FAT and NTFS formats.


    As @Tobikage suggested, if you could share the screenshot of the error message and what's the USB format, we will be able to share some thoughts about the root cause.
     

    #14
    Tobikage and Tokolozi like this.