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OnePlus 43 inchs Y Series Tv hanging issue via OnePlus 5T

  1. vinay20024
    Cupcake Nov 21, 2020

    vinay20024 , via OnePlus 5T , Nov 21, 2020 :
    Hi ..

    I am a big of OnePlus brand ,,, and recently I bought a OnePlus 43 inchs Y Series Tv ,but since a started using the tv I am facing a regular hanging issue with the Tv , many times screen freezes and we will have to turn off the main power ....only then the tv starts working ..... Nothing works untill we power it off completely from the Main power .....

    This is very experience ,, I m unhappy .......
    1605975636194.jpg
     

    #1
  2. Yash Pratap Singh.
    Jelly Bean Nov 24, 2020

    Yash Pratap Singh. , via OnePlus 7T , Nov 24, 2020 :
    Hey! Which software version are you on? Can you share a video or photo of screen hanging. How much storage is occupied in your TV? Is it heating extremely from any part of the hardware?
     

    #2
    Tokolozi likes this.
  3. Venky61
    OnePlus TV Expert Community Expert Nov 25, 2020

    Venky61 , Nov 25, 2020 :
    Hey, try to reset the TV and see if the issue continues.
     

    #3
  4. vinay20024
    Cupcake Nov 29, 2020


    #4
  5. Yash Pratap Singh.
    Jelly Bean Nov 29, 2020


    #5
  6. Venky61
    OnePlus TV Expert Community Expert Nov 30, 2020

    Venky61 , Nov 30, 2020 :
    Settings< Device Preferences< Storage
    Also try this
    Settings< Device Preferences < Reset
    This will reset your TV and start fresh. If any memory cache issue, should be resolved.
     

    #6
    Yash Pratap Singh. likes this.
  7. vinay20024
    Cupcake Dec 2, 2020


    #7
  8. Venky61
    OnePlus TV Expert Community Expert Dec 3, 2020

    Venky61 , Dec 3, 2020 :
    Is it happening while using HDMI (Set top Box) content too or just the apps?
    Next time it happens, record it. Also, raise a service request via OnePlus care app so that the technician would come and give a visit.
     

    #8
  9. vinay20024
    Cupcake Dec 7, 2020


    #9