3
Display OnePlus 5 Display touchscreen Not Working

  1. kalyanchowdalla Donut Jan 31, 2019

    kalyanchowdalla, Jan 31, 2019 :
    Hi
    After update of android 9.0.3 my screen got hanged for 3-4 times with touchscreen irresponsive. But when i power off and power on ,it used to work fine.But yesterday the same happened suddenly while i was using it got hanged and touch became irresponsive so i switched it off and switched on again but touch is not working ,only volume,slider,power buttons are working.could not able to unlock device as its locked and touch is not working.
    Could someone please help me ???
     

    #1
  2. the_o2 Lollipop Jan 31, 2019

    the_o2, Jan 31, 2019 :
    Update the OnePlus launcher from play store if not updated
    Clear it cache and storage
    Restart your phone once.


    Still problem then
    report this bug here

    https://forums.oneplus.com/feedback
     

    #2
    rjimenez22 likes this.
  3. kalyanchowdalla Donut Jan 31, 2019

    kalyanchowdalla, Jan 31, 2019 :
    Thanks for the reply,

    Couldn't update or clear cache because touch is not working to unlock the device.
     

    #3
  4. the_o2 Lollipop Jan 31, 2019

    the_o2, Jan 31, 2019 :
    Try this
    1. Turn the phone off(unplug the charger if charging).
    2. Hold Power and Volume Down
    3. English (or pick any language that you want)
    4. Wipe data & cache
    5. Wipe cache (it's doesn't delete your personal data)
    6. Yes
    7. Reboot.
     

    #4
  5. kalyanchowdalla Donut Jan 31, 2019

    kalyanchowdalla, Jan 31, 2019 :

    Power Button + Volume down >>> its redirecting me directly to pattern lock page without oneplus logo
    Power Button + Volume Up >>> Its showing me four options with Device state locked 1.START
    2.RESTART BOOTLOADER
    3.RECOVERY MODE
    4.POWER OFF
     

    #5
  6. kalyanchowdalla Donut Jan 31, 2019

    kalyanchowdalla, Jan 31, 2019 :

    i tried both restart bootloader & recovery mode,no use
     

    #6
  7. the_o2 Lollipop Jan 31, 2019

    the_o2, Jan 31, 2019 :
    Better to
    report this here

    https://forums.oneplus.com/feedback

    Or visit service center or call OnePlus support.
     

    #7
  8. kalyanchowdalla Donut Jan 31, 2019


    #8
    the_o2 likes this.
  9. denvertam Cupcake Jan 31, 2019

    denvertam, Jan 31, 2019 :
    Same here. Have reflashed, but the screen is still unresponsive. Anyone fix this yet?

    OP5, 9.0.3
     

    #9
  10. Nino_Aludauri Cupcake Jan 31, 2019


    #10
    kalyanchowdalla likes this.
  11. denvertam Cupcake Feb 1, 2019

    denvertam, Feb 1, 2019 :
    I used the 5.1.7 unbrick tool and worked for me. A little peeved at losing the data (nothing critical was lost) but at least the phone is working again.
     

    #11
    RECDROID likes this.
  12. Nino_Aludauri Cupcake Feb 2, 2019

    Nino_Aludauri, Feb 2, 2019 :
    How did you do that, just go to recovery mode?
     

    #12
  13. denvertam Cupcake Feb 2, 2019

  14. Arthur_C Cupcake Feb 3, 2019

    Arthur_C, Feb 3, 2019 :
    Got the same here, i'm leaving a feedback. I tried clear cache many times and even an os reset but still the same.
    Sometines the screen become unresponding every 30 secondes and i have to reboot the phone ... ******* horrible
     

    #14
  15. denvertam Cupcake Feb 4, 2019

    denvertam, Feb 4, 2019 :
    Yeah, it is still happening to me. Phone will go unresponsive to touch and will take reboot(s) to clear.

    Very annoying.
     

    #15
  16. kalyanchowdalla Donut Feb 11, 2019

    kalyanchowdalla, Feb 11, 2019 :
    Hi,

    My phone is Working now..i visited Oneplus Service Center ..they told this 9.0.3 is not working well with 5 & 5t . so they downgraded my software to android 8.0 oreo update...now everything is fine with this...
     

    #16
    RECDROID and rjimenez22 like this.
  17. captain_bamboo Cupcake Feb 12, 2019

    captain_bamboo, Feb 12, 2019 :
    After the service center, was the data lost on the phone? Photo, audio, video?
     

    #17
  18. kalyanchowdalla Donut Feb 19, 2019

    kalyanchowdalla, Feb 19, 2019 :
    yes..all my data was lost..
     

    #18
  19. captain_bamboo Cupcake Feb 27, 2019

    captain_bamboo, Feb 27, 2019 :
    After 2 weeks, everything is fine with touchscreen?
     

    #19
    RECDROID likes this.
  20. yubhayu Cupcake Feb 28, 2019

    yubhayu, Feb 28, 2019 :
    same like you, i have same trouble.. how about beta build?? normal or same touch bug?
     

    #20