10
OnePlus 5 - Freedom Mobile (Wind) - 4G/LTE

  1. astracd
    Gingerbread Jul 6, 2017

    astracd , Jul 6, 2017 :
    Hi guys can someone make log. my phone is rooted and log will not work for them.

    thank you
     

    #61
  2. oneplusfundip
    Froyo Jul 6, 2017

    oneplusfundip , Jul 6, 2017 :
    I have the same issue with freedom mobile and have received the same response. Mine is rooted as well so if someone could collect the log that would be great.
     

    #62
  3. cmcleod
    Eclair Jul 6, 2017

    cmcleod , Jul 6, 2017 :
    My device is not rooted and I'm attempting to reproduce the issue.
    So far I'm not having much luck (darn it for working for once! :rolleyes:).

    I expect it will happen during my commute home.

    ---Update 7/6/2017 11:57am MT---
    I've managed to reproduce the issue and am currently running the log capture for the next hour. I will then zip it up and share it with Oneplus.
     
    Last edited: Jul 6, 2017

    #63
    piotrick and astracd like this.
  4. astracd
    Gingerbread Jul 6, 2017


    #64
  5. cmcleod
    Eclair Jul 6, 2017

    Last edited: Jul 6, 2017

    #65
    liusic and astracd like this.
  6. cmcleod
    Eclair Jul 7, 2017

    cmcleod , Jul 7, 2017 :
    The bug hunters have responded and are reviewing the logs I provided.
     

    #66
    astracd likes this.
  7. Crystal Z.
    Global Community <3 Staff Member Jul 7, 2017

    Crystal Z. , Jul 7, 2017 :
    Hi, thanks for the helpful information.
    The logs indicate that: the network refused LTE from our device, it's different from the case of Vodaphone.
    Thus engineers would like to collect more logs from different users to dig more.
    Looking forward to receive more logs.

    Best regards,
    OnePlus Bug Hunters
     

    #67
    astracd likes this.
  8. macha5
    Cupcake Jul 7, 2017

    macha5 , Jul 7, 2017 :

    I have also sent in my logs, im on freedom mobile in alberta. hopefully you guys can figure this out.
     

    #68
    astracd likes this.
  9. ibaron
    Donut Jul 7, 2017

    ibaron , Jul 7, 2017 :
    I have sent some logs from Vancouver freedom mobile. Will let people know when and if a response is given
     

    #69
    astracd likes this.
  10. astracd
    Gingerbread Jul 8, 2017

    astracd , Jul 8, 2017 :
    they close my request as solved. but not sure if the problem is solved yet?
     

    #70
  11. gp133115
    Donut Jul 9, 2017

    gp133115 , Jul 9, 2017 :
    They closed the ticket because what the BugHunters say is actually true, the NETWORK refused a LTE connection when the phone asks to connect. You can force the phone to go into LTE but eventually Freedom's crappy network will kick the phone off and let it stay on 3G. You can force it back onto LTE each time but it will go back to 3G (and stay on 3G) as soon as the LTE signal gets a little weak or if you need to make a call.

    I sank $700 into this phone and Freedom is playing with us all. The BugHunters can't fix something that is happening at the network level. I can imagine the Oneplus software guys can create some sort of setting to automatically keep forcing the phone onto LTE but this will kill your battery and ultimately you're fighting against the current when the network keeps pushing you off.


     

    #71
  12. liusic
    Cupcake Jul 9, 2017

    liusic , Jul 9, 2017 :
    We might have to solve this the ghetto way where you'd have to get a root and use Tasker or Automate to turn the airplane mode on then off again every 10mins or so, or whenever you press the power button or (even better) whenever it detects 3g or something. Unless oneplus could write a software that can do that without the extra leg work.
     

    #72
  13. cmcleod
    Eclair Jul 9, 2017

    cmcleod , Jul 9, 2017 :
    Let's hope OnePlus can put something in their code to help with the negotiation. Ever since I've updated to 4.5.5 I actually can't get LTE on the home or away network it seems.
     

    #73
  14. astracd
    Gingerbread Jul 10, 2017

    astracd , Jul 10, 2017 :
    I do not use MMS to often I use whatsapp mostly. But noticed that MMS is not working... APN setting is ok.
    So they are blocking MMS as well.
     

    #74
  15. cmcleod
    Eclair Jul 10, 2017

    cmcleod , Jul 10, 2017 :
    MMS works for me, its just very slow.
     

    #75
    astracd likes this.
  16. gp133115
    Donut Jul 10, 2017

    gp133115 , Jul 10, 2017 :
    Absolutely, I'm using Tasker to detect a mode change when not on Wi-Fi and persist until a steady LTE connection is made. It's not reliable since Tasker stops working for some reason. What I did instead is get a widget on my home screen to toggle 3G/LTE to LTE only and back.
     

    #76
    astracd likes this.
  17. cmcleod
    Eclair Jul 10, 2017

    cmcleod , Jul 10, 2017 :
    Are you running Oxygen 4.5.5?
     

    #77
  18. astracd
    Gingerbread Jul 10, 2017

    astracd , Jul 10, 2017 :
    what is the widget that you are using?
     

    #78
  19. psyangkiyang
    Donut Jul 11, 2017

    psyangkiyang , Jul 11, 2017 :
    It looks like freedom mobile is acknowledging that the 1+5 won't switch to LTE automatically on their network. From a post on Reddit:


    Hopefully this means Freedom is working with OnePlus to add proper support?
     

    #79
    astracd likes this.
  20. cmcleod
    Eclair Jul 11, 2017