0
Oneplus 5 Insurance

  1. Dsheller85
    Gingerbread Jun 23, 2017

    Dsheller85 , Jun 23, 2017 :
    Can anyone give me the details on purchasing insurance? I purchased the Oneplus 5 on Wednesday during the early drop. I forgot to consider insurance. I can't find out where to purchase it now. My phone arrives today.

    Thanks!
     

    #1
  2. SoniaB
    Community Hero 2020 Head Moderator Jun 23, 2017

    SoniaB , Jun 23, 2017 :
    Hey there

    If you are a North American user, as per the support site: https://oneplus.net/support/answer/...he-insurance-if-i-already-purchased-my-device

    snip2.PNG

    So no. Its seems to differ if you are in the UK and EU.
    I will ask the Community Manager to check back
     

    #2
  3. grneyez
    Honeycomb Jun 23, 2017


    #3
    Dsheller85 likes this.
  4. DinkoDes
    Ice Cream Sandwich Jun 23, 2017

    DinkoDes , Jun 23, 2017 :
    I would like to take it but it is little expensive and do not see is it covering any circumstance when you can not provide physically OP5.
     

    #4
  5. inffy
    KitKat Jun 23, 2017

    inffy , Jun 23, 2017 :
    What do you mean by ”can not provide physically OP5”
     

    #5
  6. DinkoDes
    Ice Cream Sandwich Jun 23, 2017

    DinkoDes , Jun 23, 2017 :
    What if get stolen, fell in to the deep sea so you can not send device to OP.
     

    #6
  7. KenjiR
    Eclair Jun 23, 2017

    KenjiR , Jun 23, 2017 :
    Hmm good question. The insurance is provided in case of explosion and implosion too though, so I'm not sure of what you can send back to them in these cases. I assume that you can considere to "not provide physically OP5” depending on the damage reason you give, but I can't tell you for sure.
     

    #7
    DinkoDes likes this.
  8. Superbrowndude
    Ice Cream Sandwich Jun 23, 2017

    Superbrowndude , Jun 23, 2017 :
    I was curious about this as well and contacted customer support. The insurance needs to be purchased at the same time as the phone, it cannot be done after.
     

    #8
  9. inffy
    KitKat Jun 23, 2017

    inffy , Jun 23, 2017 :
    It should cover those too.
     

    #9
  10. SoniaB
    Community Hero 2020 Head Moderator Jun 26, 2017

    SoniaB , Jun 26, 2017 :
    UPDATE: admins confirmed that for North America, insurance can only be purchased with the device. The rules differ for UK and EU.
     

    #10
  11. Dsheller85
    Gingerbread Jun 26, 2017

    Dsheller85 , Jun 26, 2017 :
    Well darn...how much was the insurance anyway? And for how long?
     

    #11
  12. SoniaB
    Community Hero 2020 Head Moderator Jun 26, 2017

    SoniaB , Jun 26, 2017 :
    Not sure, about 80 bucks I think
     

    #12
    Dsheller85 likes this.
  13. Rennie94
    Cupcake Aug 4, 2017

    Rennie94 , Aug 4, 2017 :
    This is what the support page tells me: We currently have insurance products available for the OnePlus 2, OnePlus X, and OnePlus 3. Please stay tuned, as we are working to insurance available for more of our products.
    So, I can't get insurance on the OnePlus 5? When can I? After purchase, when it's too late?
    Eu citizen btw

    Update: Nvm, problem solved
     
    Last edited: Aug 4, 2017

    #13