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Oneplus 5 screen replacement

  1. Patrik1987
    Donut Jul 15, 2017

    Patrik1987 , Jul 15, 2017 :
    Hello Everyone...

    Just wanted to share my cracked screen replacement. Had the oneplus 5 for a few days and then dropped it and cracked the screen, i was not happy!!

    Made a service request and within 24 hours i got mail from oneplus support with all information needed to ship device to service center, in poland.
    I live in sweden.

    Oneplus was short of new screen so i was going to get a brand new phone so i didnt have to wait "thats so awesome oneplus"

    Within 2 days i shipped my cracked phone with ups.
    2 days later it had arrived to service center.
    And 1 day later my phone was checked and the price for screen replacement was 56 euro so i guess nothing else was broken, just the screen.
    By the way an awesome price for screen replacement!!!

    Paid the service when i got notified and now a new oneplus 5 is on the way back.

    Smooth, and frekking awesome oneplus!!!

    I had the one, the two, the three and now the five and i will absolutely buy the six and the seven and so on.

    You are great Oneplus

    Eternal bliss for ya all
     

    #1
  2. showstopper197
    Ice Cream Sandwich Jul 15, 2017

    showstopper197 , Jul 15, 2017 :
    That's great to hear.. I'm in love with my OP5 too... I had similar experience with my iPad mini 2, apple replaced it for no extra cost (had a crack on the screen). After sales support is good, Company is good!!
     

    #2
  3. Bartnl
    Lollipop Jul 15, 2017


    #3
  4. Jitu06
    Froyo Jul 15, 2017


    #4
  5. lostLambda
    Lollipop Jul 15, 2017

  6. __inam
    Eclair Jul 15, 2017

    __inam , Jul 15, 2017 :
    i know how much pain when u broke the screen.. i faced it for 3T but amazingly OP fixed in care
     

    #6
  7. Hovscorpion117
    Donut Jul 15, 2017

    Hovscorpion117 , Jul 15, 2017 :
    That's an awesome experience. I am currently undergoing the same experience with a cracked screen. I hope my experience is as smooth as yours. :)
     

    #7
  8. Kamal Hans
    Ice Cream Sandwich Jul 15, 2017

    Kamal Hans , Jul 15, 2017 :
    That's excellent!
    There's a yt video circulating here in India( it's in Hindi ) that the charges for the display unit are as much as 90% of the cost of a new phone! Got me worried.
    OP CC clarified that actually the cost of the display unit of the OP5 is approx Rs12000+ taxes that is , around a third of the cost of a new phone.
    What you paid is a third of that.
    Perhaps in your case they replaced just the outer glass of the display.
     

    #8
  9. Kamal Hans
    Ice Cream Sandwich Jul 15, 2017


    #9
    Poul_Werner_Dam and lostLambda like this.
  10. Patrik1987
    Donut Jul 15, 2017

    Patrik1987 , Jul 15, 2017 :
    Just the outer glass replaced and nothing else was broken. But in mail they said price could be higher if something more was broken
     

    #10
    Kamal Hans likes this.
  11. crazycarl
    Ice Cream Sandwich Jul 15, 2017

    crazycarl , Jul 15, 2017 :
    Did you tell them to install it right side up...
    .
    ..
    ...
    ....
    [​IMG]
     

    #11
  12. mayankviradiya
    Cupcake Jul 15, 2017


    #12
    Patrik1987 likes this.
  13. lostLambda
    Lollipop Jul 15, 2017


    #13
    G_Alex_Vi_Ksmg and dsommer like this.
  14. Patrik1987
    Donut Jul 15, 2017

    Patrik1987 , Jul 15, 2017 :
    Who knows. There is always people like that
     

    #14
  15. OlgaDupuis
    Froyo Jul 15, 2017

    OlgaDupuis , Jul 15, 2017 :
    it nice to hear that some people have great service! my daughter loves her OP3, I'm not a fan of the OP5.... but nice to hear it's not everybody that ran into issues!
     

    #15
  16. p51d007
    KitKat Jul 15, 2017

    p51d007 , Jul 15, 2017 :
    Guessing it is a fake story...99.9% of people returning a defect don't get that kind of service with Oppo...EVER.
     

    #16
    dsommer likes this.
  17. thisdudehere
    Cupcake Jul 15, 2017


    #17
  18. F_Thomas_Hickinbottom_FR
    Donut Jul 15, 2017

    F_Thomas_Hickinbottom_FR , Jul 15, 2017 :
    Awesome to hear that you had a great response from OnePlus...I got my OnePlus 5 yesterday and didn't take out insurance with it. if I crack the screen and break it then I can get it replaced for just £60 on insurance but not sure if I should take this route or something else in the long run...if your story is true then I'll most likely just contact OnePlus if something goes wrong, rather than the long process of claiming on insurance.
     

    #18
    laaamusa and Patrik1987 like this.
  19. ItsAlsoAGun
    Gingerbread Jul 16, 2017

    ItsAlsoAGun , Jul 16, 2017 :
    Always good to hear great stories from support channels. Luckily I have yet to have to use their support for anything as I have had no issues.
     

    #19
    Patrik1987 likes this.
  20. agoinfly
    Marshmallow Jul 16, 2017


    #20
    Patrik1987 likes this.