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Oneplus 5t camera black screen

  1. ilyasking Donut Feb 5, 2018

    ilyasking, Feb 5, 2018 :
    Hey I recently bought the OnePlus 5t and it was working fine,but now the camera app crashes and the back camera just shows a blank screen,I am able to use my front cam via third party apps,but back camera is completely not working.does anybody else face same problems and is there a solution? ( PS: I already cleared cache of camera app,wiped cache by pressing volume down and power button,used safe mode and also did a factory reset and it's still not working)
     

    #1
    G_KUNAL_BHARTI_pqTd and Nielzz like this.
  2. stark2991_PL KitKat Feb 5, 2018

    stark2991_PL, Feb 5, 2018 :
    Open a dialer, type code: *#808#
    It will take you to a factory testing menu. One of the options there is for testing the camera. Find it and test it.
    There's possibility that your camera module is just broken
     

    #2
  3. Nielzz Cupcake Feb 19, 2018

    Nielzz, Feb 19, 2018 :
    I have the same problem. I purchased the OnePlus 5t end of december. In the beginning the camera works fine, but now the is black when I open the camera...
     

    #3
  4. Ma.Lo Cupcake Feb 19, 2018

    Ma.Lo, Feb 19, 2018 :
    Starting today, I have the same problem. Rebooting the phone and shutting down and restarting the phone does not solve the issue. Using the system camera app I just see black behind the camera icons (see attached screenshot) and cannot switch to the front facing camera or gallery. After ~10s the camera app self closes. Using a 3rd party app (Camera ZOOM FX) I also get the black screen, but I am able to switch to the front facing camera.
     

    Attached Files:


    #4
  5. julianwki Cupcake Feb 22, 2018

    julianwki, Feb 22, 2018 :
    I have the same problem. I observed this issue not before update to Oreo. Actual Buildno installed is ONEPLUS A5010_43_180202.

    Edit: A reboot seems to help, but I observed that issue already twice. Dont want to reboot my smartphone everytime I am taking pictures though...
     

    #5
  6. Mefer Cupcake Feb 28, 2018

    Mefer, Feb 28, 2018 :
    I did the trick on the dialer to test and screen was still black however the tests still passed. Rebooting didn't work so went ahead and cleared cache and data of camera app. Reboot right after and now it works. :)
     

    #6
  7. shivaholic Cupcake Jun 29, 2018

    shivaholic, Jun 29, 2018 :
    From yesterday my camera shows black screen and app crashes. Tried dialer test, clear cache, reboot still doesn't resolve. Any suggestions? Thanks,
     

    #7
  8. Ma.Lo Cupcake Jun 29, 2018

    Ma.Lo, Jun 29, 2018 :
    To come back on my previous posts. I contacted one plus support and performed a hard reset, but this also did not resolve the issue. In the end I had to send it for repair and got it fixed under warranty. In the report I saw it was a faulty motherboard.. Hope you (and others) can resolve it more easily, otherwise just opt for repair under warranty.
     

    #8
  9. ilyasking Donut Jul 3, 2018

    ilyasking, Jul 3, 2018 :
    Hi all,
    I want to ask you about the price to. Repair this issue out of warranty many thanks
     

    #9
  10. Ma.Lo Cupcake Jul 9, 2018

    Ma.Lo, Jul 9, 2018 :
    I have no idea what the price was TBH, I was not informed about the prices since the repair was within warranty.
     

    #10
  11. L1523736249808 Cupcake Oct 23, 2018

    L1523736249808, Oct 23, 2018 :
    Bro mine got fixed under warranty.... I had exact same problem tried all kinds of reset bull shit nothing really worked.... Then went to the one plus showroom they said very strange things .... But atlast they tested all the internals and concluded the camera module was corrupted.... No mother board issues were found though (As it was mentioned up). Well mine was acclaimed through warranty .... If u don't have a warranty then you will have to pay around 3-3.5k I guess.....
     

    #11
  12. U1550819473341 Cupcake Mar 11, 2019

    U1550819473341, Mar 11, 2019 :
    I faced the same issue and sent the device for repair. The charges for out of warranty device is $263.84.
     

    #12
    G_KUNAL_BHARTI_pqTd likes this.
  13. Thibault Froyo Mar 26, 2019

    Thibault, Mar 26, 2019 :
    Hi !

    I have exactly the same problem, front camera is working. I tried *#808#, second back camera preview and front camera preview works but the others doesn't work...

    I tried, factory reset, cache, everything... I'm not under warranty and I don't want to pay if it's hardware problem. How have you solve this ?

    Thanks !
     

    #13
    G_KUNAL_BHARTI_pqTd likes this.
  14. G_KUNAL_BHARTI_pqTd Cupcake Jun 25, 2019

    G_KUNAL_BHARTI_pqTd, Jun 25, 2019 :
    Same with me I went to OnePlus store they said motherboard issue rear 2nd camera and front is working. For motherboard 20k they asked
    Don't understand how to fix this as they said no issue with camera ,they had replaced the camera with new one for testing but did't fixed the issue
     

    #14
  15. stark2991_PL KitKat Jun 25, 2019

    stark2991_PL, Jun 25, 2019 :
    They know how to fix this and they have told you what to do.
     

    #15
  16. G_KUNAL_BHARTI_pqTd Cupcake Jun 25, 2019

    G_KUNAL_BHARTI_pqTd, Jun 25, 2019 :
    No they said there is no issue with camera, so we need to replace the motherboard which will cost 20k
     

    #16
  17. stark2991_PL KitKat Jun 25, 2019

    stark2991_PL, Jun 25, 2019 :
    There is no issue with the camera, but there is an issue with the motherboard. If everything is fine, then why your camera does not work?
     

    #17