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Oneplus 5T won't turn on

  1. T1521568550278
    Cupcake Oct 11, 2019

    T1521568550278 , Oct 11, 2019 :
    Guys can anyone help me? I recently bought the OP5T but when I connect the charger the screen does not show me the battery. When I press the power button it shows me the Oneplus logo but then the screen goes black and the led / notification light is on. When I took it out of the box a message appeared in English saying that the battery was too low and was to charge it. But so far nothing.
     

    #1
  2. Jontalk5
    Gingerbread Oct 11, 2019

    Jontalk5 , Oct 11, 2019 :
    I'm no expert but it sounds to me like you've got a bad battery. Mine was 6 mos. old when I got it in April and its been rock solid...Who did you get it from and did they say it charged properly prior to buying it?
     

    #2
  3. T1521568550278
    Cupcake Oct 11, 2019

    T1521568550278 , Oct 11, 2019 :
    I'm from Brazil and bought from Fantacy Technology store on Ali E x press. A reliable store because I've bought there several times and never went through something like that. So I wanted to know how to solve without having to return the phone, because I will have to wait about three months to have a new one in my hand. When I took it out of the box and tried to call a message came up saying that the battery was too low and was to charge. But after half an hour of charging, it did not show the percentage on the screen and only the notification light was on. Even after removing the charger the light was still on. I've tried factory reset but the only thing that appears on the screen is the OnePlus logo that says "Powered by Android" and then the screen goes black and the notification light comes back on.
     

    #3
  4. Jontalk5
    Gingerbread Oct 12, 2019

    Jontalk5 , Oct 12, 2019 :
    You bought the phone recently from a store on Ali Express? As you know there are TONS of gray market/copies being sold. I'm curious if you've attempted to contact OnePlus with the S/N and IMEI numbers to make sure its authentic. If you have verified its authenticity, it sure sounds like the battery is dead. As you know, the 5T hasn't been manufactured in years. I got mine in April from a local guy who purchased it direct from OP and its been flawless. Best of success!
     

    #4
  5. T1521568550278
    Cupcake Oct 14, 2019

    T1521568550278 , Oct 14, 2019 :
    Already managed to solve. I watched some videos on youtube and did "unbrick" with android 8 then he called. It is already updated with OxygenOS 9.0.8. Thank you for your help.
     

    #5
    Jontalk5 likes this.