2
OnePlus 6 and Instagram

  1. paragsvbhide
    Eclair May 22, 2018

    paragsvbhide , May 22, 2018 :
    so I got my OnePlus 6 yesterday and have been posting IG stories with it.. the problem is that the top part of the click gets cut by IG..

    is it because the IG hasn't been optimized for OP6 or what is the problem??

    example- see the attached image
    1526969253242.jpg
     

    #1
    PUPI JZ 4 and sudhirsaharan like this.
  2. inffy
    Nordics POC Assistant Head Moderator May 22, 2018

    inffy , May 22, 2018 :
    This happens with every phone with a notch and IG. Also few other apps have this problem too. So IG should update its app to use these new aspect ratios.

    Hope it wont take until Android P comes out officially
     

    #2
  3. MiszterSoul
    Ice Cream Sandwich May 22, 2018


    #3
  4. David Y.
    Global Community Manager Staff Member May 22, 2018

    David Y. , May 22, 2018 :
    Hi mate, can you please take following steps to see if the problem can be solved?

    Settings - Display - App display in fullscreen - Instagram - Default

    Thanks.
     

    #4
    dalmia09, cozzmat, eye842 and 8 others like this.
  5. GopalB.
    Nougat May 22, 2018

    GopalB. , May 22, 2018 :
    Wow!!!
    Never expected to see this!!! :p
     

    #5
  6. paragsvbhide
    Eclair May 22, 2018

    paragsvbhide , May 22, 2018 :


    David Y.

    Hi mate, can you please take following steps to see if the problem can be solved?

    Settings - Display - App display in fullscreen - Instagram - Default

    Thanks.​


    nope... not working!
     

    #6
    X1529058693919 likes this.
  7. David Y.
    Global Community Manager Staff Member May 22, 2018

    David Y. , May 22, 2018 :
    Confirmed with our software team, Instagram hasn't supported this kind of display yet..
     

    #7
  8. elanglois
    Lollipop May 22, 2018

    elanglois , May 22, 2018 :
    What if the notch is removed in settings?
     

    #8
  9. paragsvbhide
    Eclair May 22, 2018

    paragsvbhide , May 22, 2018 :
    ohh ohk.. thanks for the reply!

    Also, I posted another problem on the forum.. the network speed indicator on the notification bar doesn't work when the data on SIM 2 is active.. it works for SIM 1..

    can you please help me with this?
     

    #9
  10. Adthr33
    Gingerbread Jun 2, 2018

    Adthr33 , Jun 2, 2018 :
    ok so anyone get the error failed to load at the bottom of the screen of an instagram page?
     

    #10
  11. _The_Silent_Boy_
    Froyo Jun 5, 2018

    _The_Silent_Boy_ , Jun 5, 2018 :
    My instagram app is not working.It closes whenever I open it and an unknown error is shown.Please help
     

    #11
    damnitjoshua likes this.
  12. W1527107512427
    Cupcake Jun 5, 2018

    W1527107512427 , Jun 5, 2018 :
    1528169723145.jpg
    same here
     

    #12
    damnitjoshua likes this.
  13. _The_Silent_Boy_
    Froyo Jun 5, 2018


    #13
  14. W1527107512427
    Cupcake Jun 5, 2018

    W1527107512427 , Jun 5, 2018 :
    No, been trying for few minutes but no luck. Same error
     

    #14
  15. _The_Silent_Boy_
    Froyo Jun 5, 2018

    _The_Silent_Boy_ , Jun 5, 2018 :
    do u have any idea if this case is only with op6 or other devices too?
     

    #15
  16. W1527107512427
    Cupcake Jun 5, 2018

    W1527107512427 , Jun 5, 2018 :
    No idea
     

    #16
  17. _The_Silent_Boy_
    Froyo Jun 5, 2018

    _The_Silent_Boy_ , Jun 5, 2018 :
    okay..I think it might be a bug,op should solve it by next update.
     

    #17
  18. W1527107512427
    Cupcake Jun 5, 2018

    W1527107512427 , Jun 5, 2018 :
    might be. But it was running fine this morning don't know what happened now.Hope ONEPLUS resolves it asap!
     

    #18
  19. Brock Burkett
    Froyo Jun 5, 2018

    Brock Burkett , Jun 5, 2018 :
    it happens with my 5t as well. the whole post is slightly zoomed in. whether it's my story or someone else's
     

    #19
  20. Gav_W86
    Starting Point Expert Jun 5, 2018

    Gav_W86 , Jun 5, 2018 :
    Insta haven't updated their app to deal with newer aspect ratios and things like notches. Hence the zoom in look (it making the best bad guess at fitting the screen).
    The Android app also seems to have had a crashing issue in the last day across a number of devices.
    They really do need to properly update their crappy code.
     

    #20