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[Submitted] OnePlus 6 cannot connect to Tile due to BLE bug

  1. Ian_Meyer_Tile
    Cupcake Nov 20, 2018

    Ian_Meyer_Tile , Nov 20, 2018 :
    Download and install the Tile app.
    Attempt to activate or connect to a Tile Pro URB Bluetooth tracker.
    https://www.thetileapp.com/en-us/pro-urb
     

    #1
  2. R1543251987009
    Cupcake Nov 26, 2018


    #2
    lousando likes this.
  3. jas282
    Cupcake Nov 27, 2018

    jas282 , Nov 27, 2018 :
    Yeah, this is a real bummer. OnePlus, is this in queue to be resolved? I am settling here!
     

    #3
  4. Paulwaite
    Donut Nov 28, 2018

    Paulwaite , Nov 28, 2018 :
    I have just got a Tile Pro. This won’t connect to my 6.
    Connected to wife’s Samsung S7 in 2 mins start to finish.
    I hate her saying her phone is better.
    Will this be sorted ASAP please.
    Thanks
     

    #4
    hbl123 and Patrick_Willig_42 like this.
  5. user85482
    Cupcake Nov 29, 2018


    #5
  6. user85482
    Cupcake Nov 29, 2018

    user85482 , Nov 29, 2018 :
    Tile say it's a known bug to the Oneplus and that they know about it and hope they will release a fix.
     

    #6
    lousando likes this.
  7. H1543501021953
    Cupcake Nov 29, 2018

    H1543501021953 , Nov 29, 2018 :
    Which OS number will have the fix in it? I'm on a T-Mobile 6T and hope it doesn't take extemly long for it to make it . I got a tile slim to activate but nothing else ekrwo .
     

    #7
  8. RobJD
    Donut Nov 30, 2018

    RobJD , Nov 30, 2018 :
    I had three tiles and I've sent them all back because of this bug. I'd like to purchase some more once it's fixed so please keep me posted on the fix so I can once again help my wife find her phone/keys.

    Thanks.

    My wife & I run OP6's BTW
     

    #8
    G1545797833949 and lousando like this.
  9. jotodd
    Cupcake Dec 1, 2018

    jotodd , Dec 1, 2018 :
    I am also hitting this issue on my One Plus 6T, and cannot activate any Tile device. Like others have said, I also may return the Tiles for my money back since the One Plus cannot ever connect to the tiles.

    Can OnePlus please say when a software update would be available that fixes this issue? I need to know in order to decide if I am returning these Tiles or waiting for the software patch from OnePlus.

    Thanks,
    James
     

    #9
    lousando likes this.
  10. Chrisastro
    Donut Dec 1, 2018


    #10
    simsjc likes this.
  11. sysaphys
    Cupcake Dec 2, 2018

    sysaphys , Dec 2, 2018 :
    Hi, I have a 6t and I purchased a tile pro, and it refuses to activate. I am more than happy to send it in to Oneplus if it help resolve the issue.
     

    #11
    lousando likes this.
  12. TiberiusDRAIG
    Cupcake Dec 2, 2018

    TiberiusDRAIG , Dec 2, 2018 :
    Same issue here on OP6. Works with the old-style Tiles (2016 Mate, Slim, etc), but not with the new Pro. Also having trouble with other BLE devices such as the Pokémon Go Plus. Disappointing that something so fundamental is broken for so many OP devices - so much for 'Never Settle'!
     

    #12
  13. TomCulley
    Cupcake Dec 4, 2018

    TomCulley , Dec 4, 2018 :
    I'm having the same issue with the OnePlus 6T, I have spoken to Tile and they seem to still be waiting for a Software Update from you guys at OnePlus... Any updates for your loving OnePlus 6T owners? :)
     

    #13
    lousando likes this.
  14. Chi_cheng
    Cupcake Dec 4, 2018

    Chi_cheng , Dec 4, 2018 :
    Having the same problem, just got a tile Pro and will not work with my oneplus 6t. Working fine on my oneplus 2.

    Can we please get an update asap.
     

    #14
  15. Qub3d
    Cupcake Dec 5, 2018

    Qub3d , Dec 5, 2018 :
    This is still happening. Could you please put some effort into this? I will be contacting T-mobile (who I bought my 6T through) and filing a complaint about their hardware partners if this continues to be an issue.
     

    #15
    Jeff_dogz likes this.
  16. P1543991727402
    Cupcake Dec 5, 2018


    #16
  17. EmmanuelAlbert
    Cupcake Dec 5, 2018


    #17
  18. Chrisastro
    Donut Dec 5, 2018


    #18
    Pratik Hingorani likes this.
  19. MasOmatic
    Cupcake Dec 7, 2018

    MasOmatic , Dec 7, 2018 :
    New update yesterday. Said it helped fix bluetooth connectivity, but didn´t help with Tile..
     

    #19
    Pratik Hingorani and Weverette like this.
  20. Weverette
    Eclair Dec 8, 2018

    Weverette , Dec 8, 2018 :
    Just found this bug on my 6t. Just bought OnePlus 6t and tiles for two people for Christmas. What are the odds of that! FML
     

    #20