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[Submitted] OnePlus 6 cannot connect to Tile due to BLE bug

  1. Chrisastro
    Donut Dec 8, 2018


    #21
    MasOmatic likes this.
  2. Z1540828785818
    Donut Dec 9, 2018

    Z1540828785818 , Dec 9, 2018 :
    Update? I have 6 OnePlus 6T for the whole family and this isn't resolved yet. Please give us an estimate.
     

    #22
    Chrisastro and MasOmatic like this.
  3. jzacuto
    Eclair Dec 10, 2018

    jzacuto , Dec 10, 2018 :
    I installed 9.0.7 and it worked for a hot minute. Then it was back to not working again.
     

    #23
  4. H1543501021953
    Cupcake Dec 11, 2018


    #24
  5. SoniaB
    Nougat Senior Moderator Dec 12, 2018

    SoniaB , Dec 12, 2018 :
    Everyone please note that I am checking with the Community Manager that "Jeffrey" is in fact a OnePlus engineer.
    Normally, the bug hunters have a title noted on their forum account visible if you access the forum via a web browser

    For example Jeff H.:

    upload_2018-12-12_17-58-48.png

    So please await an update from me.

    Thanks
     

    #25
    YRJ and superplus like this.
  6. Lyman
    Cupcake Dec 12, 2018

    Lyman , Dec 12, 2018 :
    Same problem. Switched to new Tile Pro and got a 6T and they won't connect.
     

    #26
  7. SoniaB
    Nougat Senior Moderator Dec 13, 2018

    SoniaB , Dec 13, 2018 :
    [UPDATE] Jeffrey is a OnePlus engineer but please note that no one should be sending their tiles to him.

    I am tagging @Shine L. and @Jeff H. who are OnePlus bug hunters to look into the issue of tile connectivity.
     

    #27
  8. TiberiusDRAIG
    Cupcake Dec 16, 2018

    TiberiusDRAIG , Dec 16, 2018 :
    Any word on this? I have a pack of 4 Tile Pros that are useless at the minute, and if there's no update on the horizon then I'm probably going to have to just give them away.

    OP6 8gb w. Oxygen OS 9.0.2 (ONEPLUS_A6003_22_181026)
     

    #28
  9. hagegebenjamin
    Froyo Dec 16, 2018


    #29
  10. hagegebenjamin
    Froyo Dec 16, 2018


    #30
  11. jas282
    Cupcake Dec 17, 2018


    #31
  12. lousando
    Cupcake Dec 20, 2018


    #32
  13. Z1540828785818
    Donut Dec 20, 2018

    Z1540828785818 , Dec 20, 2018 :
    Any update? Come on oneplus. We can't get a dam question answered from anyone. When we have issues with our releases in my company, we notify the end user and give them an ETA. We don't let them wait and ignore the questions.

    Why do we have to beg to get this resolved. Just give us an estimation on this, who cares if this takes 2 months to resolve just give us an idea. Most of us have exceeded the return window of the tiles and ended up wasting our money.

    @Shine L. and @Jeff H.
     
    Last edited: Dec 20, 2018

    #33
    RobJD, dianmao and Jeff_dogz like this.
  14. sysaphys
    Cupcake Dec 23, 2018

    sysaphys , Dec 23, 2018 :
    Can we please have an official response from Oneplus regarding this matter. I don't understand what the point of these forums are if they can't be bothered to A) read them and B) respond to them. Clearly this doesn't seem to be a big enough issue for them to invest any time into fixing it. I'm starting to second guess my decision in buying a 6T
     

    #34
  15. G_Connor_Gallagher_ijHZ
    Cupcake Dec 23, 2018

    G_Connor_Gallagher_ijHZ , Dec 23, 2018 :
    I recently bought a Tile Sport and Tile Pro for use with my OnePlus6. Neither works with the phone and Oneplus dont seem to care about fixing this bug. I've had a similar connectivity connecting my phone via the Audi media player. I love Oneplus phones but these sorts of issues would make me seriously consider switching to another brand!
     

    #35
  16. dianmao
    Cupcake Dec 23, 2018

    dianmao , Dec 23, 2018 :
    Or just say WON'T FIX, that way we can sell our Tiles, because they will be useless in a year.
     

    #36
  17. hagegebenjamin
    Froyo Dec 24, 2018


    #37
  18. ukjohnd
    Cupcake Dec 25, 2018

    ukjohnd , Dec 25, 2018 :
    Happy Christmas, shiny new TilePro as a present. Went to set it up on my OnePlus 6.
    Sadly ran straight into this bug. :(
     

    #38
  19. garyomahony
    Cupcake Dec 25, 2018

    garyomahony , Dec 25, 2018 :
    Just got a tile sport for Christmas, won’t work with my 6t... not happy.. please fix!
     

    #39
  20. craigcompton
    Cupcake Dec 26, 2018

    craigcompton , Dec 26, 2018 :
    I seem to be having the same issue. I just received a Tile Pro for Christmas, and I am unable to connect it to my OnePlus 6. I have tried all of the fixes that I have seen on the internet ( restart, turn on/off airplane mode and Bluetooth, uninstall and reinstall the app ) and none of them made a difference in the connectivity.

    I'm afraid that I have to add my voice to the noise, wondering if there is a fix in the works, or should I return the Tile Pro or give it to someone who can connect to it.
     

    #40